Contact registered customers through BO

[AeroLogistica]

Hello fellow Geeks!

Maybe I am missing something, but how can I contact a registered customer through the Back Office? Communication must be done outside the site? For example, I must contact a customer regarding an order but I can't find where to do it.

cheers,

AJ

[bsmither]

There used to be a plugin that gave the admin a link placed at various locations around admin that would bring up an email editor to compose an ad hoc message and send it off. Unfortunately, the plugin author is no longer listed in the Marketplace.

Since there was a plugin, this is not a stock CubeCart feature, and it has not been implemented as such.

[AeroLogistica]

Understood @bsmither, thanks a bunch.

cheers,

AJ

[bsmither]

Just discovered there are a number of places where a customer's email address is available as a clickable mailto: link.

Order Summary, Overview tab, Contact Details section
Product Settings, Product Reviews tab
Product Statistics (reached via Product Inventory list, Product Statistics icon)
Product Reviews page
Dashboard, Pending Reviews tab

Clicking a mailto: link, will cause your web browser to activate the assigned email application (or online GMail or Yahoo Mail - depending) to prepare an email compose window -- on your workstation.

This means your email application (Outlook, Firebird, etc) should have an "account" under the business's name and email address.

[Debyink]

Thanks Brian just tried the link in the order summary and yes opens in my mail client. Never thought to click that when I needed to email a customer about their order.