little music maker Posted August 18 Share Posted August 18 I've been using PayPal forever for my business so it makes sense to use it to take payments on my online store. However. I keep getting stuck while onboarding. I follow the steps to log-in to PayPal, then the pop-up window tells me to go to PayPal to set up my account (it's set up and established already) and when I return to CubeCart I get an error message because I didn't click a necessary button to return to CubeCart. There is no such button. I've tried from multiple browsers and I'm stumped. Anyone know what I'm doing wrong? Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted August 18 Share Posted August 18 There should be a blue button at the end of the process. "Return to CubeCart". You may have to scroll down to see it or hide a PayPal feedback going over it. Don't use the x in the top of the window to close it. Quote Link to comment Share on other sites More sharing options...
little music maker Posted August 18 Author Share Posted August 18 Thank you for this reply. And this would be in the pop-up window where I'm prompted to sign into PayPal? I'm including screenshots of what I see. Screenshot 1 Screenshot 2 Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted August 18 Share Posted August 18 There should be a button to return to your store instead of that link to PayPal. I can follow up with PayPal on Monday if you wish. Quote Link to comment Share on other sites More sharing options...
little music maker Posted August 18 Author Share Posted August 18 Ok, thanks! Is this something PayPal support could assist with? If so I can reach out to them directly? 1 Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted August 18 Share Posted August 18 Yes they should be able to help. They know the onboarding process for CubeCart as we work closely with them. Quote Link to comment Share on other sites More sharing options...
little music maker Posted August 20 Author Share Posted August 20 On 8/18/2024 at 9:02 AM, Al Brookbanks said: Yes they should be able to help. They know the onboarding process for CubeCart as we work closely with them. In speaking with PayPal I have been directed back to CubeCart. This is the message I received: Thank you, the second screenshot, I received seems as if the issue is with Curbcart. Your PayPal account is 100% verified, and in good standing which means you are 100% set up to receive any payments. I would recommend reaching out to them for your next course of action. Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted August 20 Share Posted August 20 Please send a support ticket with FTP access. Normally we require technical support access but we need to make sure PayPal is working. Quote Link to comment Share on other sites More sharing options...
little music maker Posted August 21 Author Share Posted August 21 On 8/20/2024 at 8:37 AM, Al Brookbanks said: Please send a support ticket with FTP access. Normally we require technical support access but we need to make sure PayPal is working. Thank you, I have submitted a ticket. I appreciate your assistance! Quote Link to comment Share on other sites More sharing options...
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