peterp
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Posts posted by peterp
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Hi Brian,
The web address is 'http://www.champcoclothing.com.au' and the 404 error is the basic 404 format and as far as I can tell all of the entries have '.html' and there are none with the redirect set to 301
the SEO URL Extension is as below
Best Regards,
Peterp
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Hi Brian,
I have confirmed with the hosting provider that the .htaccess is running and they allow overriding and have the mod_rewrite extension is installed. Unfortunarely now what happens is the admin pages are displaying correctly and I can do changes to the site, the front page of the website appears correctly but I'm still getting the 404 error. I have checked that the .htaccess file has been copied across and it has please see below
Hi Brian,
Not sure that you got the whole screen shot of the .htaccess so here is the last bit.
Best Regards,
Peterp
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Hi Brian,
Interesting enough when you load a new version of cubecart onto a localhost server which running widows all the table names are lowercase including the prefix 'cubecart'
When I changed the prefix to 'CubeCart' on the live server it all started working a little better no foreign language login hooray! However there is a problem with the site now as it seems to be not able to find any of the products. I have setup a product with correct category and when I try to buy this product I get a 404 error also if I try to select a category then I get 404 error again. Once again it works correctly on the localhost server but when it has been migrated to the live server it fails to work, is it possible that the live server has something setup that I need to address before a live site will work similar to the capital letter issue. I can modify and maintain the categories and products in the admin screens but when I try to purchase the 404 error occurs.
Any Ideas where I should start looking
Best Regards,
Peterp
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Hi Brian,
I have been in conversation with the hosting provider and they have come back with a reason why this is happening which I find a little hard to swallow, they seem to think that the reason for the site not working is because the prefix to the database tables is a mixture of capitals and lower case and the database we are trying to reference is all lower case. So I tried their solution and when I used a database that had a upper case table name prefix it did work, not completely but better than it was. The prefix of 'cubecart...' is what we were using which gave us a login screen which was in some foreign language whereas the database that was a mixture of upper and lower case 'CubeCart....' worked better but wasn't showing the information which we had input into the lower case database tables. I vaguely remember that there was a fix for this but I cannot remember when, which fixed the programs needing the mixture of upper and lower case tables. Below is the login page for the lower case database
Unfortunately this is as far as I can get as I have no idea what a valid login would be. I'm just starting to wonder whether it would be better to start again from scratch and use a fresh version of cubecart.
This is where I'm at so any comments would be useful
Hope you can help
Best Regards,
Peter
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Hi Brian,
Thanks for your help I have been checking and re-checking and finally I have decided that the hosting provider may be causing my issues, so at this moment I'm going down that track. My reasoning is that when I test the site on my local server then all is perfect however after uploading the site it doesn't work. I will keep you up to date if I find anything and/or I exhaust the reasoning of the hosting provider being the reason for the site failure.
Thanks again for you help.
Best regards,
Peterp
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Hi All,
I have just uploaded a developed cubecart latest version site to the live server and now all I get is a blank screen in both the admin and the store. The site is working perfectly on the localhost machine all of the parameters have been setup correctly. (see below)
I have checked the error log see below
This error log screen capture is the last one in the system error log file, what mystifies me is that it seems to be referencing xampphtdocschampcoclothingtestnew which is the development site on the localhost server. I have cleared the cache files and still get the same blank screens.
I don't know where to look next so if somebody could please point me in a direction might help I would be very appreciative.
All help will be welcomed
Best Regards,
Peterp
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High Brian,
I'm not sure that is what you want but I have highlight 3 lines
File: [controller.index.inc.php] Line: [28] "SET @@time_zone = 'Australia/Melbourne'" - Unknown or incorrect time zone: 'Australia/Melbourne'
[<strong>Notice</strong>] C:xampphtdocschampcoclothingtestnewcacheskin7da4d98ec83af1522d93ff5e6afe4e8390b02f2f_0.file.box.newsletter.php.php:25 - Undefined index: DISABLE_BOX_NEWSLETTER
https://localhost/champcotesting/images/source/bisley_workwear_by_pip_logo.jpg
handleError() (7da4d98ec83af1522d93ff5e6afe4e8390b02f2f_0.file.box.newsletter.php.php:25)
content_64df13b502e0f9_71031783() (smarty_template_resource_base.php:123)
getRenderedTemplateCode() (smarty_template_compiled.php:114)
render() (smarty_internal_template.php:217)
render() (smarty_internal_templatebase.php:238)
_execute() (smarty_internal_templatebase.php:116)
fetch() (gui.class.php:1167)
_displayMailingList() (gui.class.php:367)[<strong>Notice</strong>] C:xampphtdocschampcoclothingtestnewcacheskinaf3fd85bdd9a602009daa35e9100595db374d12c_0.file.login.php.php:90 - Undefined index: USERNAME
https://localhost/champcoclothingtestnew/admin_ZlX9zy.php
handleError() (af3fd85bdd9a602009daa35e9100595db374d12c_0.file.login.php.php:90)
content_64e07010219076_17054137() (smarty_template_resource_base.php:123)
getRenderedTemplateCode() (smarty_template_compiled.php:114)
render() (smarty_internal_template.php:217)
render() (smarty_internal_templatebase.php:238)
_execute() (smarty_internal_templatebase.php:116)
fetch() (gui.class.php:342)
display() (admin_ZlX9zy.php:44)[<strong>Notice</strong>] C:xampphtdocschampcoclothingtestnewcacheskinaf3fd85bdd9a602009daa35e9100595db374d12c_0.file.login.php.php:90 - Trying to get property 'value' of non-object
https://localhost/champcoclothingtestnew/admin_ZlX9zy.php
handleError() (af3fd85bdd9a602009daa35e9100595db374d12c_0.file.login.php.php:90)
content_64e07010219076_17054137() (smarty_template_resource_base.php:123)
getRenderedTemplateCode() (smarty_template_compiled.php:114)
render() (smarty_internal_template.php:217)
render() (smarty_internal_templatebase.php:238)
_execute() (smarty_internal_templatebase.php:116)
fetch() (gui.class.php:342)
display() (admin_ZlX9zy.php:44)hope this helps I have also put in a lines
$glob['hooks'] = true;
$glob['snippets'] = true;into global.inc.php.dist is this correct
Totally confused now
Best Regards,
Peterp
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Hi Brian,
I have tried to make the screen shots have larger columns any how I think it is possibly a shipping module that is having the problem what do you think. I have to send 2 messages as screen shots go over total size.
Best Regards,
Peterp
Hi Brian,
Message 2
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Hi Brian,
I have looked in the /includes/global.inc.php for the instructions on how to inhibit the plugins but unfortunately I cannot see any instructions. Should I change the site back to using php 7.4 and check the plugins for their compatibility with php 8.1
Best Regards,
Peterp
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Hi Brian,
Sorry about the delayed response, I've been sick for the last few days with the flu. This worked and seems to be ok so thanks for your help. However I took your advice and have upgraded to php 8.1 but now what has happened is I get a blank screen at admin and the store front. I looked into the cubecart_system_error_log but I cannot see anything that makes sense to me that could be wrong, I have attached a screen shot.
Hope you can help
Best Regards,
Peterp
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Hi Brian,
I have checked and the PHPMailer folder is not there so is it just a matter of copying the folder from a clean version of cubecart ver 651 or from a backup of this site or do I have to start from the beginning again. I would have thought the update would have copied this across.
Best Regards,
Peterp
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Hi Brian,
I have done these changes and run the order entry again. I have attached the error log
Hope this helps
Best Regards,
Peterp
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Hi Brian,
I reversed all of the modifications that were done and compared it to an unchanged cc651 just to satisfy me that all the changes were successful (and they were) unfortunately when I then tested the site and got to the final checkout selection all I got was a black screen again. I have attached a screen shot of the error log hoping this may help.
Hope this helps,
Best Regards,
Peterp
error log after reverse changes.pdf
Hi Brian,
I just went into the admin and tried to print the order and just got the blank screen again maybe this has something to do with this as well
Best Regards,
Peterp
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Hi Brian,
Thanks for your help I have attached a screen shot of the 'Store Overview' which shows version numbers for both the PHP and cubecart.
We are using a localhost at this stage as the site is under development and not ready for live implementation.
Hope this helps
Best Regards,
Peterp
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Hi Brian,
I have tried the first fix and this fixed the problem of the tax calculation however when I tried the second fix I noticed that the line numbers were different, however I still applied the fixes. Now what seems to be happening is that when I go to the second secure checkout button press I get a blank screen, I'm not sure whether this changes have caused this or something else has happened.
If you could suggest something to get the site to display the order as it was would be great.
I have attached the error log if this is any help
Hope you can help
Best Regards,
Peterp
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HI Brian,
I will give them a try tomorrow but it looks like the first one might fix my problem.
Thanks again for you fast response.
Best Regards,
Peterp
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Hi All,
I may not have setup a product correctly to achieve my requirement. The requirement is that this product comes in with different options of size and color and some sizes are priced differently than others. So I set up the product with a unit price of $11.30 including 10% GST and for 3 special sizes I set the price to be $12.60 including 10% GST and ticked the absolute box for these 3 special sizes. Unfortunately the unit price on the order doesn't reflect the correct price for the 3 special sizes but is OK for the the other sizes. So have I missed something within the setup of these special sizes and I shouldn't or should be setting up. All items in the inventory have a standard tax of 10% and this will include any special prices will have a 10% tax as well.
Hope somebody can point me in the right direct to resolve this issue. I have attached a couple of screen shots that maybe helpful as to how I have setup the product.
Thanks for your help very much appreciated.
Best Regards,
Peterp
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Hi Brian,
I have solved the problem of the product options not appearing correctly. The answer was that the print order form gateway needed to be updated so by downloading the extension 'Print Order Form' It work correctly. I have also checked the rest of the site and all of the programs have a created date of 15--5-2023 except for the programs I have been modifying. I also run a comparison utility comparing my site with a clean cubecart site downloaded from the cubecart web page and all compared equal once again except for the programs I have been modifying.
All is well and once again thanks for your support and help always very much appreciated.
Best Regards,
Peterp
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Hi Brian,
I have just checked the files that are outlined in the GitHub link that you sent and they are all correct I didn't need to change anything,however when I run through the ordering process and get to the point where the order can be printed then it seems the options are not being shown instead a garbage line is shown.
When the order is displayed during the checkout process the options are displaying correctly it seems just when it finally displayed and then printed that the issue occurs.
Any help will be appreciated.
Best Regards,
Peterp
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Hi Brian,
Thanks for the information but now I'm a bit worried as to how the upgrade went and even though it said it was successful it may not have done everything, is there any way of checking whether other files/programs have been upgraded correctly
Best Regards,
Peterp
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Hi Brian,
I have updated and checked the options programs as per the GitHub that you sent me earlier , however the issue I'm having now is that the options are not printing or displaying on the finial order instead there is just junk where they options should be ( see attachment).
Can you please help me with this issue it would be very appreciated.
Best Regards,
Peterp
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Hi Brian,
Yes I was having issues with this plugin but they were resolved and I have checked that I'm not having the same issue. the plugin is the 'Enhanced Manufacturers'. With a bit of fiddling around I have been able to get the system to display a 'No Image' available and when you click on it it goes to the manufacturers website, however I have also been able to get the 'No Image' image come up and when you click on it it shows the products for that manufacturer.
What I'm trying to achieve is when the tab 'Shop By Brand' is clicked then all the manufacturers logos are displayed, if the user then clicks on any one of the logo's the system will take the user to the that manufacturers website and when they 'x' out of the manufacturers site it comes back to the original website. Also the 'Shop By Band' tab will also display the individual manufacturers that can be selected in isolation and this would display all of the selected manufacturers products within this websites database that is held by them. The annoying thing about all of this is that the plugin was working correctly and then after installing a shipping plugin it has decided not to work maybe coincidence ( grabbing of straws) .
Hope this helps
Best Regards,
Peterp
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Hi Brian,
I have just noticed that when I now run the website my shop by brand doesn't work correctly. What is doing is instead of showing manufacturers logo's and making them clickable so that they go to the manufacturers website there is no image shown and when the no image box is clicked it goes to the category. This all seems confusing and I'm not sure whether I have explained it well sorry. I have included the error log which seems a bit strange to me but I have no idea.
Hope you can help me all was going fine until this happened.
Best Regards,
Peterp
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Hi Brian,
That's a very good question unfortunately I cannot be sure as I was not in on the original installation and whatever happen before me.
Is there anyway of telling whether the upgrade was completely successful or not otherwise I will have to deal with the issues as they occur
Best Regards,
Peterp
Blank admin and store on live server
in Technical Help
Posted
Hi Brian,
Once again you have helped me immensely and this seems to have done the trick. the site is now working as to what the client wants.
Once again Thankyou
Best Regards,
Peterp