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peterp

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Posts posted by peterp

  1. Hi Brian,

                 Thanks for your reply, I decided to try and do the backup without image downloads and it completed successfully, so it seems that it maybe timing out so I will investigate changing the PHP configuration to try and give it some more time and while I'm at it I will increase the memory.

    Thanks again I will let you know how I get on.

    Best Regards,

    Peterp

  2. Hi all,

    I was just trying to back the files  and received the following error, however it does seem to have backed up the files, I also tried the database backup and tat seems to have completed successfully.

    Should I have to do something else to have the files to complete successfully.

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

     

    Hope somebody can advise me

    Best Regards,

    Peterp

  3. Hi Brian,

    This is starting become a little unbelievable, I have increased the Max_input_vars to 10000 and the post_max_size to 15M and I still get the same error. Is it possible to some how delete some of the zones and rates through a back door just so we can modify the whole thing later by using the the correct way. I'm grabbing at straws now, sorry

    best regards,

    peterp

  4. Thanks Brian for the response,

    I also changed the max_input_vars to 10000 and got the same error, should I maybe increase it 20000 and try again what do you think.

    There are a lot of zones/rates, which we are endeavouring to reduce but we must be able to delete the current ones first.

    What variable in the php.ini file would I have change to expand the number of bytes submitted

    Best Regards,

    Peterp

  5. Hi All,

             I have a client who decided they wanted to change the tax type on their shipping by zone screen, unfortunately they have a large amount of freight zones and rates, when they tried to save the change they get this error

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

    I have changed the max_input_vars field to be 8000 from 1000 in the php.ini file however this did not fix the error.

    I have since found the error log for php (I think) and discovered the following message

    [15-Dec-2015 00:23:51 UTC] PHP Warning: Invalid Security Token in /home/wewe2945/public_html/Shop/classes/sanitize.class.php on line 113

    What is a 'Invalid Security Token and can we fix it.

    I will appreciate any help with this issue.

    Regards,

    Peterp

    BlackDog Enterprises

  6. I'll be happy to study the issue, but I am still reluctant to believe that the PayPal module logs to the Transaction Log an Order status as Complete.

    I would like to know what edits were made to that store such that the admin gets an email of Pending orders.

    Please send me a PM with your email address.

    Hi Brian,

                I have sent you a PM with screen shots and also my email address

    regards,

    Peterp

  7. I think this is normal behavior. There is code in the payment gateways that will log actions into the transaction log initiated by that gateway -- sending an order to Pending, Processing, Payment Received, etc. The POF is not designed to log things such as this.

    And neither are administrative actions designed to log entries into the transaction log. But they do show on the order's History tab.

    (You mention PayPal, but when the admin moves a 'PayPal' order to complete, does this administrative action actually get logged in the transaction log? It seems to me it wouldn't.)

    So, we can either edit the code to log administrative actions regarding changing the order status into in the transaction log, or convince the store owner to give more weight to the History tab of the respective order.

    Hi Brian,

             Thankyou for your fast reply.

    The issue my client is having is he gets a reminder email of orders where  their customers have used the POF payment gateway. All the orders that where paid using Pay-Pal show up in the transaction log correctly as being completed whereas the POF orders still show pending

    The correct steps are being performed by my client with regards to order completion, however the status for these orders in the transaction log is still showing pending and I think this is why he receives a reminder email, do you think this is what is causing the reminder email and if so can we change some code to fix it.

    My client is using the history tab and it is showing all the right statuses, but the repeat email is causing problems with same orders being filled again.

    I hope this explains what is happening and I look forward to your thoughts

    The client is using ver 6.0.7

    Best Regards,

    Peterp

  8. Hi All,

             I have a customer who uses the 'Print Order Form' as a payment gateway and all seems OK except when they check the status of the order in the transaction logs it remains set to 'Pending' even though the order has gone through the 'Processing' and 'Completed' actions. This I think causes an extra order confirmation email to be sent to admin, I could see where this would be correct as a reminder to admin that and order has not been fulfilled, however theses orders have been fulfilled and they thought 'Completed'

    What can be done about this for the 'Print Order Form' payment gateway, they also use Pay-Pal as a payment gateway and this one works perfectly.

    Any help with this issue would be very much appreciated please.

    Best Regards,

    Peterp

  9. Thanks for the response from Dirty Butter and also Brian Smither.

    The actual buttons do work and they do the job that they supposed to do its just the user doesn't see any indication that they have clicked or rollover the button. If there is some css rule that will fix this then could somebody point me in the right direction as to which CSS is being used thankyou. Also Brian you mentioned the language phrase editor where would I find this as this is very new to me thanks

     

    Thanks to everybody for your responses they are very much appreciated.

    Best Regards,

    Peterp

  10. I have just updated a site to the latest version 6 and was testing the functionality against what the site did before the upgrade, I have found that when you rollover the buy button it doesn't change colour or change to the hand icon, also when you get to the order page the checkout button and update button doesn't change colour or change to a hand icon. I have checked the older version and they all changed colour or changed to a hand icon. The templates I'm using are mican and vanilla. Also on one of the order screens the buttons read 'secure checkout' however the word checkout is only half displayed. I was wondering whether this was a bug or regular functionality and I have missed some setup step.

    Hope you can help me

    Best Regards,

    Peterp

     

  11. Hi all,

           I have setup a remote site which will be the first site when anybody enters the www.companyname.com.au however there is still some developing that still has to be done before the site is ready for public use, so I setup the offline setting in the stores settings but unfortunately when I go to the store I still see the products but I'm not able to purchase them but what I would rather see is the message that was entered in the offline setting. Is there a way that I have missed to make this happen I'm using the latest version 5 of cubecart any help will gratefully accepted.

    Regards Peterp

  12. Hi Ian,

             That is totally correct no changes and the SMTP works fine on 5.2.5 whereas when the same configuration is used in 5.2.7 it fails, the next thing is change the email settings and guess what works fine but doesn't suit the environment that we use. As far as trying on a linux environment the remote server is just that and that is why we have this issue, it does not work using ver5.2.7.  I spent all last weekend implementing custom changes to a live site only to find at the end it failed, I then spent the next day and half checking every change and upgrade to find that all was ok. I have checked the php versions and they are the same the only change I have done locally is reinstalled the ioncube. The version we are using of PHP is 5.4 What I'm saying is that cubecart ver 5.2.7 is no taking into consideration SMTP irrespective of the environment it is run in.

     

    Regards,

    Peterp

  13. Hi Peter

    Interested in your statement that "In Australia we use SMTP to send emails" - plenty of people use php mail() as well !

    To use SMTP you will also need to correctly fill in the other email related settings (php mail doesnt need any of these) and as you said that you had changed nothing else then that is likely to be your problem.

    However as you are using xampp, you also need to ensure that SMTP is configured correctly and works outside of CubeCart - have you tested sending emails via SMTP via another application to ensure this is working first ? On a Linux server, things like SMTP will be configured for you by the server admin which is why we always recommend doing any testing or development in the same environment as you are going to deploy into.

    Thanks

    Ian

    Hi Ian,

             Thanks for you input it is always appreciated, we have had no problems in the past with the configuration we had. We use the same configuration in the live sites and have had no problems sending or receiving emails and all of the sites we look after are using the same setup and its only when we do the upgrade from ver 5.2.5 to ver 5.2.7 that we have this issue. The setup for SMTP has been proven as this is used in our email provider with no issues. All of the necessary parameters have been setup and it still fails and as you can see from the error log it cannot find the appropriate CLASS. I don't think any of the SMTP parameters would change this.

     

    thanks

    Peterp

  14. hi convict,

                   I am having this problem and I downloaded your classes.zip file and restored them to their original path but I still have the same problem occurring, so what have I missed.

    Below is my recent testing:

     

           This has got very confusing however interesting, I have done some extensive testing between versions 5.2.5, 5.2.6 and 5.2.7 and have found that in the store settings on the admin page for the advance tab and email setting for the sending method is set to 'SMTP' then it seems to fail. Below is php_error_log

    C:xampphtdocswerevr4x4accessoriesShopclassesrequest.class.php on line 255

    [04-Feb-2014 06:12:14 UTC] PHP Fatal error:  Class 'SMTP' not found in C:xampphtdocswerevr4x4accessoriesShopclassesphpMailerclass.phpmailer.php on line 1142

    When I change this setting (Store Settings>Advance Settings>Email Sending Method) to be PHP Mail() Function and change nothing else and then test the shop front it all works as expected.

    In Australia we use 'SMTP' as a sending method so therefore we need to have this fixed has anybody got any clues as I do not know where to go next.

     

    Is this the same bug?

    How do I use your fix any help will be helpful

    regards,

    peterp

  15. Hi Al,

           I am having a few problems with the new version 5.2.7 and this is just one of them, I have changed the code as you have suggested and the same message is displaying the PHP I am using allows for mycrpt. Do you have any suggestions as this is on a live site and it may be causing my other problems of not getting a payment gateway screen after the last checkout has been selected.

     

    Best Regards,

    Peterp

  16. Hi all,

    Thankyou for all of your comments, I was not looking for any free software from anybody I was under the impression wrongly or rightly not sure, that it is one licence 1 user, from everybodies comments I can setup a localhost (127.0.0.1) for each client using my individual licence key. That is I could have 1 client with a address = http://localhost/company1/shop and a 2nd client with the address = http://localhost/company2/shop etc using the same licence key all on the same PC (we use windows) is this correct or do I have it wrong again? The individual clients will have their own licence keys and will have live sites using their individual servers. I do not want to have a hosting capability myself as there are specialised companies that I can use that have the necessary expertise and are better at it than I would be.

    Once again thanks for the feedback very much appreciated

    Best Regards,

    Peterp

  17. Hi all,

            I have a web designing and eCopmerce company that recommends Cubecart as one of its products to our customers, however it is becoming more and more frustrating that when we are asked to modify the Cubecart product there are certain applications we cannot access unless we have a license. We don't want to use the customers site for research and development of their site as this is live and their customers don't want to be bothered with half working online stores. So is there a way that we can have a full localhost site that is registered to us without having to buy a new license for ourselves everthing time we get a new client. We have a localhost for every new client and at the moment we use the demo version this is OK for some but we are finding increasing differcult to work this way when we have go to applications that can only be seen if you have a full license.

    Any suggestions will be appreciated.

     

    Regards

    Peterp

  18. Hi Everybody,

                      I have a client that has a requirement that is similar to the wish list cart in Amazon, basically my client's customers will be notified that a product is due for release in the future and they are encouraged to place a pre-order for this item, no money changes hands when they order it but eventually they will be required to pay for it. I don't won't to use the 'pending' status but this will get confused with orders that are 'pending' for normal reasons.

    Is there any way that we can have a 'pre-ordered' status capability?

    I see this would help my client in 2 areas.

     

    1.  My clients stock ordering process will be simplified as he will know is pre-ordered commitment.

    2.  My clients customers will order as normal but the order will have a status of 'Pre-Ordered' attached automatically because they have ordered the product from a 'Coming Soon' Category.

     

    Has anybody had a similar problem and is there a solution.

     

    Best Regards,

    Peterp

  19. Hi Brian,

    Yes you are right the demo version exhibits the same problem when we try to run it on the XP windows machines. The version IE that I'm using is version 8. The latest version of IE is version 10 I think I might give this a try and see what happens. Interesting enough I have tried google chrome and the graph appears so it seems that it might be an IE issue, what do you think.

    Best Regards

    Peterp

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