tonetas

For anyone else with this problem, this is what I did: Used phpMyAdmin in cPanel, clicked on the Databases tab, selected my store, selected eui_CubeCart_history, deleted all version entries after 5.2.13FTP'd 6.0.4 setup folder to store directory,using a web browser went to mydomain.com/mystore/setup/ (substitute your stores directory) chose upgrade existing store Tested and fixed - I just hope nothing else has screwed up

bsmither and Al Brookbanks, I could kiss your foreheads! It now works Thank you so much for your time - I owe you both a beer! For anyone else with this problem, this is what I did: Used phpMyAdmin in cPanel, clicked on the Databases tab, selected my store, selected eui_CubeCart_history, deleted all version entries after 5.2.13FTP'd 6.0.4 setup folder to store directory,using a web browser went to mydomain.com/mystore/setup/ (substitute your stores directory) chose upgrade existing store Tested and fixed - I just hope nothing else has screwed up

I expect I'm in the wrong place: Dashboard >Maintenence > Database - tables, I can see abcedgec_storegb.eui_CubeCart_history16MyISAMutf8_unicode_ci2.31 KB but I can't look in it, view it's contents or get in there to delete records in it from there. I've searched my cubecart directories and can't find any reference in their for CubeCart_history table. I'm guessing I do it through Query Database (Advanced)? Sorry, as I said previously, I'm not a programmer. Speak to me like I'm stupid Again, thanks for your time.

​In order to run the update scripts again, is it necessary for me to roll back to 5.13 backup and upgrade incrementally to 6.0.4? This will mean I need to enter in any new customers since that date and any changes made to products and store. OR, can I just FTP the scripts onto the existing 6.0.4 store and run them?

Hi, thanks for your continued responses, I finally got a chance to try your experiment: In admin, Store Settings, Advanced tab, set Enable Caching to "Disabled". Save. (Then, clear the SQL cache, just to make sure.) Make your attempt to create a new and/or edit an existing customer address from the storefront. It did not solve the problem. HOWEVER, while fixing another issue I have stumbled upon a possible problem that may be contributing? In Dashboard > Settings > Countries & Zones, if I tick the Countries status box and hit save, the tick disappears. I only had one country in there (Australia), so I added another to test and that will not save the activated status either. If no countries status is activated then I am guessing the address will fail? Just a thought. The other CubeCart store I have which is OK will let me save the ticked status. I have no idea if or how I can add or restore the "hash" column missing from your CubeCart_addressbook table.

Hi again, I have upgraded to CC6.0.4 in the store via Cpanel - did not fix issue. I tried upgrading to CC6.04 by downloading the zip file, ftp and using the setup folder - said it is already up to date - did not fix the problem. I downloaded the file classes/user.class.php from the server and checked that lines 453 and 450 had been changed to false, false, false - and they are correct. I went to admin\Maintenance\Rebuild tab and cleared the SQL cache - I still can not change the address as a logged in customer. I am getting the message in red panel: The following errors were detected: Failed to save address.I have tried filling out every entry field - even the non asteriks ones - it still fails. It's not that I don't want to explain in detail what was incorerct or incompatible, it's that I don't know - I wish I could help more but I'm not a programmer. Here is the directory to the store I'm referring to: http://ontas.net/storetgb/ I'm happy to set up a temporary admin for you to have access if it helps. You can email me at: tone[at]edgetas.com if you like and I will send you the details. - sorry for my sporadic replies, life keeps getting in the way

To try and eliminate any possible conflict with the other store hosted on the same server, I've updated it to 6.0.2 also. The customer address saving works for that store, but still no luck with the original one. I noticed also the original one does not have a pulldown for "County" like the other one that works does. Does anyone have a solution for this?

Not resolved for me, posting in the other forum topic https://forums.cubec...ed/#entry207231

I've had a busy week and no chance to look at this issue again but it is not resolved. Is there a file or database I need to delete before I run the 6.0.2 setup again? Cheers.

Hi, I downloaded 6.0.2 zip again from CubeCart site, unzipped and copies to a folder then FTP'd it to my site directory after backing it up again. Then I ran the setup and get the message "Your store has already been upgraded. No further action is required." The problem is still occuring.

I intend to upgrade the older store (which I have set up for someone else recently) once all the issues with my store are sorted as I don't want them to have any problems - but if it will help solve this issue I will go ahead. Lately I've been solving one problem and finding another on mine, though I don't think they were related - but perhaps some were? I've recently had and resolved issues with: - Admin log-in not saving password (affected both stores, my hosting provider security setting after a server upgrade) - Decimal Symbal displaying a 0 instead of a . (fixed by updating to 6.0.2) - Problems with shipping plugins AustPost and FreeShipping not being selectable yet StoreCollection was OK (fixed by adding ISO information in Countries and Zones for Australia) - Problems with Paypal Payment Gateway plugin being selectable (related to ISO problem I think, now fixed) Just thought I'd mention these in case it means anything to you - though they are solved, perhaps there's a hint to a common problem? This address issue seems to have started after upgrading to 6.0.2 and before my hosting security security rules was changed. I presume to have someone take a close look at the state of your database schema I will need to sign up for technical support and management? Again, thanks for you help.

Thanks bsmither, the stores are in different directories on the same server - I assumed (perhaps incorrectly) that they use different database in each directory? I really appreciate both of your help - there seems a friendly rivalry between you two in this forum to help out first - great from a users viewpoint who knows just enough to get into trouble

Hi, I am having the same problem. I have two stores on the same server, the one that is not updated (5.2.16) is working correctly. The other (6.0.2) - When a new customer registers and they fill in the address field under the address book tab and hitting "save", a message displays saying: "The following errors were detected: failed to save address." The address is not showing up in the admin panel under customers address book. I can however add an address in the admin panel and it then shows up when the customer logs into their address book - but if the customer tries to edit it on the store they get this message: "The following errors were detected: Failed to update address. Please make sure all required fields are completed." I have noticed I have lost the pull down menu to select states also (it says "county) after you select the country (Australia only) No errors are showing up in system error log. I have tried - admin, Maintenance, Database tab, check the box for the CubeCart_addressbook table, then at the bottom of the page, from the drop-down selector, select Repair and click Submit. - as suggested which did not work, I also tried optomize, check and analyze. Then I went to the Upgrade tab and did a Force Upgrade - which it has done - but it did not fix the problem. Is that what you meant by Restore and "reupgrade" Al or have I misunderstood?

Thanks, I did search on the forums before posting with no results. I'll post/reply in the existing topic https://forums.cubec...ed/#entry207231 about this issue. Cheers.

Hi, Using CC 6.0.2. When a new customer registers and they fill in the address field under the address book tab and hitting "save", a message displays saying: "The following errors were detected: failed to save address." The address is not showing up in the admin panel under customers address book. I can however add an address in the admin panel and it then shows up when the customer logs into their address book. No errors are showing up in system error log. Thanks for your time :)