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  1. Good evening all. Due to some PHP restrictions on the server where my cdbooks-r-us.com bookshop was hosted, I kept using an old version of Cubecart. However, recently I had to take the plunge, so to speak, as the server was due to be upgraded and PHP 5.x would no longer be supported. I upgraded to Cubecart 6.5.2, running on PHP 8.2.18, MariaDB 10.2.44 and the "e-sharp" skin (blue). Everything went quite smoothly with the upgrade, even with the various customisations made over time - only one didn't work, and that related to the order email sent to me being from the store email address and not the client's email address, but that was resolved using a dummy variable and voila! Since the upgrade the system has been working very well, and no clients reported any issues. So all was okay, I thought....Until today. Normally, when you click on the "Buy Button" on the view product page, a brief "animation" is displayed while the item is added to the cart (like the product is being dragged to the cart is probably the best way to describe it). This works fine when you are doing this in a web browser on the desktop site. But when you try to do this on the mobile version of the site, it sometimes works and at other times not. Instead of adding the product to the cart while displaying the brief "animation", a larger white box (like the magnification box displayed if you zoom in on an item) appears over the buy button and the item is not added to the cart. See an example at the following location: https://cdbooks-r-us.com/uploads/Image1.jpg I've tested this on 3 different phones running different versions of Android, with the same result. The same happens whether using the Opera, Duck-Duck-Go or Chrome browsers, so it does not appear to be a browser or Android version issue. I've confirmed it happens not just with one product, but with several. I would've thought that if it was Javascript related (as the button animation thingy appears to be a java script), that it would affect all products equally. What is really strange is that with some products it would display the "white box" every time, while with others to would only do it on the second or third attempt. The first link below is one where it appears to happen every time, while the second it appears to happen only after the 2nd or third time you try to add the product (eg where you wanted to order 2 but only ordered 1 and want to add another one): https://cdbooks-r-us.com/kalahari-mac-omnibus https://cdbooks-r-us.com/with-roberts-to-pretoria Any help in resolving this would be much appreciated. Regards
  2. I'm trying to do a "clean" install of 6.5.1, only retaining images and some skin files. I've uploaded all the files and try to run /setup/ and get Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log. Apache Server at www.olivewoodturning.co.uk Port 80 The last entries in the server log file are [Mon Aug 07 21:29:21 2023] [error] [client 92.0.117.204:0] free(): double free detected in tcache 2 [Mon Aug 07 21:29:21 2023] [error] [client 92.0.117.204:0] End of script output before headers: index.php [Mon Aug 07 21:29:34 2023] [error] [client 114.119.155.232:0] free(): double free detected in tcache 2 [Mon Aug 07 21:29:34 2023] [error] [client 114.119.155.232:0] End of script output before headers: index.php Any thoughts as to what's going on? I'm still trying to debug this myself. Server is running php 8.1, if this has any bearing?
  3. My site is currently still sending out the "order received" email (to 4 different email addresses) as it has been for ages. The email log is OK, it shows the emails being sent out. The test email on the "Advanced settings" tab also works - the popup says it has been successful. However, none of the emails are being received! I'm stumped on this one.
  4. I run a site selling used license plates. I have categories set for all 50 states, Canada and Mexico. If I select Alabama through Delaware, only the parent category USA Plates displays (with no products). DC through Kentucky displays fine. Selecting Louisiana and onward alphabetically (including Canada and Mexico) displays DC through Kentucky in cycles. Everything looks normal on the back end. If I select a plate from the Featured Product, it will display normally with the correct category, even if it's not from DC through Kentucky. Any help would be appreciated. My website is www.platedepot.com Thanks Mark
  5. I upgraded today from 6.4.5 to 6.4.6 using the link in the admin console. the upgrade seemed to work fine, however once complete the Order Numbers no longer appear on any of the screens that display orders: Any help you could provide in resolving this would be greatly appreciated.
  6. Hi again :-) Another issue that I need to address. In Cubecart 4, the admin receives a copy of all emails sent to customers, ie pending, processing, complete, etc. This is great for 2 reasons: when the customer mistypes her/his email address, our email system alerts us and 50% of the time we can correct it manually and resend the emails so minimum communication interruption remotely we can check that orders have been dispatched by members of staff without actually going into the admin. Although point 1 is more important. In Cubecart 6, the store settings only let the admin choose one set of order status email only. Al tells me that I could just edit the classes/mailer.class.php file to BCC me into ever send function call. I had a quick look and it is all php coding, well above my capabilities. Would anyone know the coding bit I require and where to insert it please ? Thanks S.
  7. So my website looks great on desktop but the mobile version is off, misaligned, irregular columns. I have uploaded a fresh copy and problem persists. Thanks!
  8. I have just had a query from a customer asking about a recaptcha issue which I think I have fixed by selecting Invisible Recaptcha. Doing this I was able to process a sale. But when I finished with paypal and selected the option to go back to the website, I got the following warning - image attached - and noticed that the item was still in my cart, appearing not to have been purchased/sale completed. I have had a couple of people query this with me, but I do get the order and the $$ in paypal, so I haven't taken much notice - I probably should have. I had an initial issue when my store was upgraded in that it wasn't set up properly with paypal (the upgrade was done by cubecart and seemed to be rectified by them also, months later when I flagged it with them ). Can anyone shed some light on this issue? Is there a reason why the transaction does not go through to "Complete" status on the user end when coming back to my site from Paypal? I am NOT good with anything technical, but if I have very specific instructions I can usually figure it out. If it's not too complicated :). Thanks in advance. Sarah
  9. Hi guys can you plz help me understand what are these codes for at the bottom of my store footer? I m using the "Foundation skin" so I wonder if I can remove it so it looks neat. Thank you in advance.
  10. Good day I installed v6.2.1 and experienced issues which bsmither kindly assisted me in fixing, but now I cannot log into the Admin Control Panel. It just keeps saying "Security Alert. Possible cross site request Forgery (CSRF), I did insert the admin_xxx but it still will not allow me to log in.
  11. I've received two orders recently that seem odd (they might not be, it may be me!). My store is V6.2.0 One has completed the PayPal transaction OK and I've been paid and this is listed as Processing One has not completed the checkout via PayPal, I've not been paid and this is listed as Pending. The customer did not get an order confirmation email. This seems odd behaviour compared to what happens ordinarily. Any ideas?
  12. Today I recieved a email form the stores email to my admin email that I didn't send my self with some type of russian letters. I'm the only admin. This is some of the email... "SEOcax <[email protected]> escribió a Oportunidades de negocios (Business opps): --------------- рекомендации по продвижению сайта - seorussian.ru" Me email is registered in the stores email log. I'm running latest version. (think I upgrades on the 14th.) All ready changed passwords. Has someone else had this problem? Fixes? recommendations?
  13. Every time I try to login as a customer to test my site, it gives me either a blank page (in Safari) or a HTTP error 500 (in Chrome) when I enter my credentials. Any idea on why this might be? Or how to fix? It might be worth mentioning that I am running 6.1.12, not sure if upgrading will fix the issue. Any and all help is very much appreciated. Thanks.
  14. Since upgrading to 6.2, I've noticed that the google categories for our products have been slowly disappearing. It seems, when you edit an item, although you can select the category, when it's saved the value is cleared. So in effect every time you edit an item the previous category is deleted. As an experiment, I tried using the demo cubecart store on cubecart.com and it does the same thing .. Of course, it could be something I've done. Mike.
  15. This morning from out of nowhere, when trying to add products as well as several other admin tasks I keep getting redirected to the storefront url and the job that I was trying to do doesn't save. This can be adding a product or even trying to view the php info page, its happened when altering shipping rates in AIO Shipping extension too. Nothing else has changed since I last logged in yesterday, I thought it might be the update to 6.1.14 but I did that this morning after having the problems and it still does the same thing??? there is nothing in the error log either. I'm totally puzzled. Any ideas???
  16. I have found an error affecting two different CubeCart installs with different hosts, so I think this may be a bug When choosing the standard Files Backup button, with checkboxes off, the backup proceeds and is created but then it tries to find this file... /admin_ZZZZZZZ/sources/maintenance/indexbackup.inc.php - not found. Where ZZZZZ is a novel admin location - it doesn’t appear to have been used before and doesn’t match the current. In one situation (it may have been a checkbox difference) I was warned about cross-site scripting on the dashboard page It appears as is something is not going well for the Files Backup feature, and could do with looking at by the software development team (I am not that bothered personally, there are other backup methods available)
  17. Envisage, if you will, a CubeCart store that has a product with options. A customer opens the category, for example, Cats. A list of cat products are produced - Persian, Tom, Burmese, Mexican Hairless (yech) etc. I am in the midst of setting up a global criminal network, so naturally I select Persian and click its "Add to Cart". However, Persian cats come in colours, so there is a product option. The storekeeper angers the mighty criminal overlord by misrepresenting the function of the button. It is not going to "Add to cart" at all, well not yet. Clicking the button actually invites one to "Select product options". To pile insult upon insult, the product page opens with an angry red banner that effectively says "Hey bozo, you forgot to select the product option." To prevent all cat-monging CubeCat storekeepers from possible thermonuclear or biohazard retribution in the future, I propose that the button caption be changed, when appropriate, to Select Options, or if there is only one, which is probably the most likely case, "Select <optionname>" giving, in the kitty-case, "Select Colour" or for Western Pacific Coast types, "Select Color". Either solution will prepare the buyer for the upcoming option selection and obviate the need for the angry red banner. If the criminal overlord customer really is as dumb as a box of rocks, perhaps we could make the option selection field flash, pulsate or jump around to attract attention to itself rather than flash the red error sign. There is, of course, a language implication here, so the fancy version will require some thoughtful contemplation. "Select options then add to basket" is longish, but it creates an accurate expectation about the future. Of course, it does get one a multi-line button. I do like the idea of a custom "Select <whatever> and add to basket text though. Maybe a plug-in entrepreneur could provide this as a plug-in? Gotta say, though, the product options with option groups and stock level matrices is a damn fine thing.
  18. Hello, I have been using Cubecart 3.0.20 for years and I have also linked it to additional custom-made backend. I know that since 3 yers it is open source, however I can't remove "Powered by Cubecart" from the page title. I am not able to buy a license key neither because there aren't any. I can't upgrade as it will ruin my backend totally. Do you have any idea how can I do it?
  19. Hi, I keep receiving: "The following errors were detected: We seem to have a problem with your address ("Billing Address"). Please check the value for "County" before proceeding." I'm using All In One Shipping extension, it seems to be set up correctly because it gives the right shipping options in accordance with the address - and there seems to be no problem with the address format. However, when trying to finish the transaction, the above error appears. I have no idea which element of the store triggers the error - is it the payment module, or anything else? I'm UK based, the shop language is English UK. Thanks in advance for your help.
  20. Hello, I'm new to cubecart and am finding it difficult to work my way around it a little. I've installed it in my control panel and tried to work out what I'm doing wrong. My web address shows up with cube at the end. I've installed it in the public_ html Can anyone please advice what I'm doing wrong? Thank you
  21. Hi - first time using CubeCartv6 had been waiting for WorldPay to complete the installation on the payment gateway and at the moment i'm in the payment gateway test mode. I have two issues that I cant see mentioned anywhere: 1, When transferring to WorldPay 'country' => $this->_basket['billing_address']['country'], should be defined as "The shopper's country, as 2-character ISO code, uppercase." this is mandatory, currently 'United Kingdom' is sent to WorldPay. If I hardcode to 'country' => 'GB' this works OK, is there a translation page that can translate the country name to 2-charactrer ISO code? 2, with https://secure-test.worldpay.com/wcc/purchase the return URL to CubeCart has the following: http://test.mysite.com/index.php_a=complete&orderKey=123456789^123456789^3043418930&paymentStatus=AUTHORISED&paymentAmount=4500&paymentCurrency=GBP&mac=aaabbbcccdddeeefff111222333&source=WP However the order doesn't change from 'pending' to 'processing' - can anyone tell me why this is?
  22. In version 6.1.12 I'm seeing an error in sales tax calculation. It happens ONLY when I apply a promo code. In other words, sales tax is correct in a normal cart. There is no obvious mathematical relationship (that I can see) between the correct amount and the calculated amount when the promo code is applied. The promo code itself calculates discount correctly. I've also noticed that the incorrect amount CHANGES when I change shipping method. It changes be an amount that seems not to be related to anything obvious. I have a very simple sales tax calculation of 5.5% applied only to addresses in my state. The promo code is a 20% discount on product (not shipping).
  23. Hi when you add an item to the basket it, it seems like it is automatically adding 2. Any suggestions? It seems that when you add an item with a production option from the category page or main page you are redirected to the exact item page to select the product option. Once you select the product option it adds what you bought and the original click to the cart. shocktechusa.com mican skin v6 new installation
  24. Third order of the day. First two were fine. Received email showing the following prices, which aren't the correct prices shown on the actual order in Cubecart. I can't figure out what happened. Does anyone have any ideas? Cubecart order shows: 1 x Hallows Eve Key Necklace - $20.00 1 x Antiquity Necklace - $12.00 1 x Alice's Rose Pendant Key Necklace - $15.00 Email order shows: Hallows Eve Key Necklace 1 $28.32 Antiquity Necklace 1 $16.99 Alice's Rose Pendant Key Necklace 1 $21.24
  25. Hi, I'm running Cubecart 6.1.13 and am getting a CSRF error immediately after logging in as a user. This started happening the other day and I hadn't altered any files. The following errors were detected: Security Alert: Possible Cross-Site Request Forgery (CSRF) or browser back button used. I have already cleared the cache and even did so manually. When I navigate to any page following the login, it shows as I am logged out. When I return to the homepage it reverts back to showing me as logged in. In the debugging it shows the following error: PHP: [Warning] /home/**censored**/public_html/classes/sanitize.class.php:152 - Invalid Security Token[Notice] /home/**censored**/public_html/includes/functions.inc.php:196 - Undefined variable: _GET[Notice] /home/**censored**/public_html/includes/functions.inc.php:196 - Undefined variable: _GET[Notice] /home/**censored**/public_html/classes/cubecart.class.php:184 - Undefined variable: contents[Notice] /home/**censored**/public_html/classes/cubecart.class.php:184 - Undefined variable: contents[Notice] /home/**censored**/public_html/classes/cubecart.class.php:86 - Undefined index: doc_name Any help would be greatly appreciated! Neil.
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