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Everything posted by Jackus

  1. The Havenswift Retail Therapy skin plus one years support. Thought maybe Havenswift would respond here as they have not contacted me from their website. I have the automatic email invoice for the payment Transaction #: 3Ou0QsHYOkkXfG8A1KUydea8 but nothing else. In 'my services' on the website it lists the product but just says 'Pending.' I find this odd as when I purchase something I would expect to get the item immediately or at least some explanation of what to expect. I raised a support ticket but no answer and the Contact form on their website does not work So Havenswift, perhaps you can contact me here, or if anyone else knows something... - Alan
  2. My hosting tech fixed the actual website so all links now work but I am still locked out of admin
  3. Thanks for all your help. I think I will ask someone to do this for me as it is beyond my abilities I think. Best wishes, Alan
  4. I don't know where to look. I can't see any info like this on cPanel
  5. website is Sterling Charms by Welded Bliss - Sterling Charms 925 SilverJewellery admin: Admin Control Panel (sterlingcharms.co.uk)
  6. Hello Mr bsmither, thank you for your response. I am assuming that the new CubeCart 6.5.3 installed but I do not know or if it only partially installed. The server info is given as cpsrvd Database client version: libmysql - mysqlnd 8.1.27 PHP extension: mysqli curl mbstring PHP version: 8.1.27
  7. Hello all, I have looked at all the various threads on this topic but have not found a solution. I have upgraded to latest cube cart 6.5 from around 5.6 or so. The website opens but with lots of broken links - 404 - Page Not Found The admin log in page opens but it does not recognise my username/ password combination - it just refreshes back to same log in page. I asked my host A2 and they suggested I follow Al Brookbanks instructions for resetting in database. I did this but I has not altered what happens when I try to log in. (as below) Any suggestions would be most welcome. If this is likely to be beyond my capabilities (I have no coding skills) I am willing to pay for help. Best regards, Alan Expand Requery Edit Database : sterli11_a2db Queried time : 11:2:0 UPDATE `CubeCart_admin_users` SET `password` = MD5('MD5'), `salt` = '', `new_password` = '0' WHERE `CubeCart_admin_users`.`admin_id` = 1; P.S. I also tried the password recovery I clicked the link which opens the log in with validation key, but when i enter a new password and submit it says I have entered the wrong validation key or email address.
  8. Hi I am looking for someone to do some basic SEO mangagement on my site. This year my site has fallen off Google and is not being indexed at all it seems. I have just upgraded to the most recent cubecart 6.2.1 and have a new responsive skin. Recaptcha 2 is enabled. Google analytics enabled. I have registered with google search console. I have web security app enabled with Go Daddy hosting. There are a few indexing errors showing for the sitemap and a message about soft 404. www.steringcharms.co.uk
  9. Currently sitting on 6.1.1 I used to upgrade from admin no problem but since above upgrade there has been no upgrade link that works. I have read about problems re upgrade on here and seen info on how to upgrade, but I have not seen an upgrade for dummies instruction. I have not been able to fully understand the upgrade instructions especially about replacing files and so have been reluctant to have a go in case it all goes pear shape. So has someone got a point by point upgrade "how to do it" that they could kindly let me have or point towards? For example when it says replace such and such a file or rename a file, exactly what to rename it and where exactly to find the file. Sorry for being a noob.
  10. I have seen Al Brookbanks apology for the upgrade problems, but I still do not know what to do. I am on 6.1.1 so when I click the link to upgrade to 6.1.8 the maintenance page says I am using the latest upgrade already. I am sure in the past when I have done this the auto tool takes over. So does the auto tool still work or do we have to do manual upgrades now? Is there a difinitve answer or is it a case of taking pot luck?
  11. Follow up. The issue with Amazon Checkout appears to be with the user being signed in to cubecart website. If you are not signed in the checkout works but if you are signed in as soon as you sign in to Amazon it throws you back to the website. On the plug in page they say there is a fix for this on 29th Feb but although I have installed the token the same issue persists. The other point about Amazon changing to Log in and pay I can not find any info on, or anyone even mentioning it so perhaps very few cubecart users have Amazon checkouts.
  12. My Amazon plug in on website no longer works from beginning of April 2016. Takes you to sign in page but on continue just sends you back to the website basket. Is this due to an update which needs to be installed?I am also informed from Amazon : We are contacting you today with some important news — the Checkout by Amazon product will be discontinued on August 16, 2016. Please use the remaining time to switch to Login and Pay with Amazon.Currently Cubecart is not supported. So wondering if anyone knows if there is a way to continue using Amazon payments with a cubecart website?
  13. Currently I receive an order email from admin when the customer clicks the 'secure checkout' button from the basket page. I also have the Amazon payments plug in, but this does not pass on an email message from admin, or create an order within admin. Although Amazon send me an order confirmation this does not contain 'options' so I never know what detailed option the customer has selected. My questions are: 1. is there a piece of code which can be inserted from the basket page attached to the Amazon payments button which would trigger an order email (possibly the same code which already triggers the email from the 'secure checkout' button) and 2. Would this create an order within my Orders Dashboard? If possible could someone tell me exactly where I should paste this code as I do not know my way around the various files. Thank you.
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