Guest thebrut Posted August 9, 2011 Share Posted August 9, 2011 Hi all I am setting a test through the Sagepay gateway and I'm getting; Status: INVALID Status Detail: 3036 : The Description format is invalid. I have spoken to support at Sagepay and they say it's because there are dashes in the order number. eg: Order number 110809-132508-2696 Has anyone come across this problem, if so is there a fix Best regards Quote Link to comment Share on other sites More sharing options...
havenswift-hosting Posted November 28, 2011 Share Posted November 28, 2011 Hi all I am setting a test through the Sagepay gateway and I'm getting; Status: INVALID Status Detail: 3036 : The Description format is invalid. I have spoken to support at Sagepay and they say it's because there are dashes in the order number. eg: Order number 110809-132508-2696 Has anyone come across this problem, if so is there a fix Best regards What exact version of CubeCart are you running and are you using an unchanged version of the built in SagePay Form payment gateway that is supplied with the software ? We use SagePay for a lot of our clients - both the standard SagePay Form module that comes with CubeCart and also our own SagePay Direct gateway and have not heard of this issue with anyone else Ian Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted January 20, 2012 Share Posted January 20, 2012 Check the encryption passphrase is exactly correct. If one character is wrong (in the wrong case etc) SagePay can play up due to the very basic encryption system it used. Quote Link to comment Share on other sites More sharing options...
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