splinter79 Posted September 3, 2012 Share Posted September 3, 2012 It is very important that the Cubecart team get the FedEx module working soon, I know others are very frustrated with this like I am. What was disappointing for my customer is he saw on the Cubecart website this page http://www.cubecart.com/tour/shipping-methods that states FedEx real time is supported and I had to tell him it in fact does not work. Please move this up to the highest priority as this is what the website stated when the software was purchased, I have notified Cubecart support already, archived the page and if this is not resolved soon, I (and likely other Cubecart users) will be filing a complaint with the UK Advertising Standards Authority (asa.org.uk) as this is considered false advertising since FedEx real time is not supported, and it has been a known issue since May. If found guilty, you may be required to refund the purchase of Cubecart to many users as well as pay additional fines. I will withhold my complaint for 30 days, if it is not resolved by then I will be contacting the ASA and encourage others to do so as well. If this wasn't a big deal before, I just made it one. :angry2: Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted September 3, 2012 Share Posted September 3, 2012 This forum is run by volunteer moderators who are NOT employed by CC, so I can't see how posting this notice here has any validity as far as a legal notice goes. Your business issue is with CC, so you need to deal directly with CC. Quote Link to comment Share on other sites More sharing options...
splinter79 Posted September 4, 2012 Author Share Posted September 4, 2012 This forum is run by volunteer moderators who are NOT employed by CC, so I can't see how posting this notice here has any validity as far as a legal notice goes. Your business issue is with CC, so you need to deal directly with CC. I fully understand that and above I did mention I had already contacted Cubecart support with this issue they are aware of it. I posted this to let other users aware of what I have told the Cubecart team, and to let them know that it is very disappointing as a user to purchase software that is advertised to support a shipping method when in fact the module was either not tested or not paid attention to upon the latest Cubecart release. In my case, we did a full upgrade to Cubecart 5 from Cubecart 3 solely due to the fact the newest version was listed as supporting FedEx, as the old CC3 FedEx Module add-on from KGB stopped working a few months ago. The client I am working with is not happy, so I will be doing what I can to ensure this issue is resolved in a timely manner. With that aside, Bill has been very responsive so far and since I am such a nice guy I will be contacting FedEx to push them to work with the Cubecart team to fix this issue as soon as possible. Quote Link to comment Share on other sites More sharing options...
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