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PayPal Express Checkout = Blank Page - Pro = address error


lvemy3100
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First off I would like to thank everyone that helps here as I have been able to fix many issues with my store over the years just by visiting this forum.  That being said once I upgraded to 5.2.2 from 5.2.1 I thought I would be fine since many others had done so with minimal to no issues.  Unfortunately for me this wasnt the case.

 

So here is the issue... I have a PayPal Pro Payments account and had paypal checkout working fine in version 5.2.1 and was told there were no changes to PayPal checkout code in the upgrade but I now have 2 issues with paypal checkout that I will try to explain the best that I can and perhaps someone can help or at least give me a clue as me knowledge and exp in this field is extremely limited. 

 

Error 1. When using the orange "PayPal Express Payment" button located under the standard store checkout button you are brought to a blank page and given no error message nor any other indicator that anything is working as it should or shouldnt.   Doing so creates a pending order in the store.

 

Error 2. When using the main checkout button and then selecting PayPal as the checkout option you are given an error showing "the address match of the Shipping Address City, State and Postal Code failed" After which you are brought to a PayPal page telling you that there was something wrong with the order and that you should go back to the store and try checking out again.

 

I have created a support ticket (started May1st) but have had no luck getting this fixed as I am now waiting on yet another reply from whoever decides to help. Not that I dont appreciate the help they are trying to provide but without going into much detail this issue was once thought to be resolved via code tweaks made by support but after changing from "express only" to "pro and express payments" in the plugin the issue came back only now I am being told by support that I need to change settings in PayPal itself to fix it but that obviously makes no sense to me as how would it have been fixed before and then not working again yet during this entire time I have not made any changes to PayPal itself only the plugin on the store.

 

the store address is www.mpracing.org/store

 

I appreciate any help anyone may be able to provide in this matter as I would like to get my store function properly and stop losing business.

 

Thanks in advance for any help anyone may be able to provide.

 

Also in order to keep the store working properly for the time being I have turned the paypal plugin off and turned regular card capture on but I will attach screenshots to show the errors.

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Would you please examine the CubeCart admin Request Log (the link is at the bottom of the admin navigation). There should be an entry when the PayPal orange button blank screen happened. It will read something like:

25 May 2013, 09:38
Request Sent - https://api-3t.sandbox.paypal.com/nvp
ITEMAMT=10.00&AMT=10.00 ...
Response received
TIMESTAMP=2013%2d05%2d25T15%3a39%3a02Z ...

 

For my experiment, I got a Error: Security header is not valid

 

As well as a blank page. And I see that CubeCart is wanting to go to /index.php?_a=gateway&module=PayPal_Pro

But PayPal_Pro isn't a gateway, it's a plugin. I will see if that makes a difference.

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I found something that does not look right, but I haven't yet verified that this is the problem.

 

In the file /modules/plugins/PayPal_Pro/website_payments_pro.class.php, near line 496, find a statement that begins with:

$this->update('CubeCart_order_summary', ...

So far, I cannot agree that the Website_Payments_Pro class has incorporated the Database class so that $this->update() works.

 

As an experiment, change:

$this->update

to

$GLOBALS['db']->update

 

I will try it, but I ask that lvemy3100 verify any change in results.

 

(It's odd that PHP did not report the problem "Method does not exist.")

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Although the edit above is valid, it is not the fix. Moving past this point...

 

A PayPal_Pro hook, class.cubecart.construct.gateway.php, calls SetExpressCheckout() in the Website_Payments_Pro class.

 

SetExpressCheckout() sends the order data and receives the response from PayPal. (Since I don't have a PayPal account, I expect an error. See above.) So, when PayPal responds with 'Failure', CubeCart creates an error message and returns script execution back to the hook with a false result.

 

(If PayPal returned success, CubeCart would send the customer to PayPal.)

 

Back at the hook, nothing is done about the false return value. In fact, CubeCart just exits. Quits.

 

So, on the one hand, PayPal must be reporting an error. Look in the Request Log for PayPal activity.

 

On the other hand, abruptly exiting is not nice.

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Thank you for your response.  I just went ahead and gave this a try.  Unfortunately I did not have any luck in fixing the errors this way and the errors stayed the same. 

 

as for the request logs..

 

When using the paypal option found after using the normal checkout button

 

 

Request Sent - https://api-3t.paypal.com/nvp ITEMAMT=81.55&AMT=81.55&SHIPTONAME=Mark+Pettersen&SHIPTOSTREET=127+Bellevue+Dr.&SHIPTOSTREET2=&SHIPTOCITY=Round+Lake&SHIPTOSTATE=Illinois&SHIPTOZIP=60073&SHIPTOCOUNTRY=US&SHIPTOPHONENUM=2247155229&ADDROVERRIDE=1&SALUTATION=&FIRSTNAME=Mark&LASTNAME=Pettersen&STREET=127+Bellevue+Dr.&STREET2=&CITY=Round+Lake&STATE=Illinois&ZIP=60073&PHONENUM=2247155229&COUNTRYCODE=US&CURRENCYCODE=USD&PAYMENTACTION=Sale&RETURNURL=https%3A%2F%2Fwww.mpracing.org%2Fstore%2Findex.php%3F_a%3Dconfirm&CANCELURL=https%3A%2F%2Fwww.mpracing.org%2Fstore%2Findex.php%3F_a%3Dconfirm%26PPWPP%3Dcancel&INVNUM=130525-153556-8527&METHOD=SetExpressCheckout&VERSION=65.0&PWD=HZJG2XF4NZGKSJKM&USER=goodtimes421_api1.gmail.com&SIGNATURE=A8UNp0XL0ExRwgoUf9upRLLNyrQ9A-w6DFk.E6rSQmqYMOcPuZsl3Grl
Response received TIMESTAMP=2013%2d05%2d25T20%3a36%3a22Z&CORRELATIONID=cad9cb8fefc79&ACK=Failure&VERSION=65%2e0&BUILD=6020375&L_ERRORCODE0=10736&L_SHORTMESSAGE0=Shipping%20Address%20Invalid%20City%20State%20Postal%20Code&L_LONGMESSAGE0=A%20match%20of%20the%20Shipping%20Address%20City%2c%20State%2c%20and%20Postal%20Code%20failed%2e&L_SEVERITYCODE0=Error

 

 
 
When using the orange paypal button
 
 

 

Request Sent - https://api-3t.paypal.com/nvp ITEMAMT=81.55&AMT=81.55&SHIPTONAME=Mark+Pettersen&SHIPTOSTREET=127+Bellevue+Dr.&SHIPTOSTREET2=&SHIPTOCITY=Round+Lake&SHIPTOSTATE=Illinois&SHIPTOZIP=60073&SHIPTOCOUNTRY=US&SHIPTOPHONENUM=2247155229&ADDROVERRIDE=1&SALUTATION=&FIRSTNAME=Mark&LASTNAME=Pettersen&STREET=127+Bellevue+Dr.&STREET2=&CITY=Round+Lake&STATE=Illinois&ZIP=60073&PHONENUM=2247155229&COUNTRYCODE=US&CURRENCYCODE=USD&PAYMENTACTION=Sale&RETURNURL=https%3A%2F%2Fwww.mpracing.org%2Fstore%2Findex.php%3F_a%3Dconfirm&CANCELURL=https%3A%2F%2Fwww.mpracing.org%2Fstore%2Findex.php%3F_a%3Dconfirm%26PPWPP%3Dcancel&INVNUM=130525-153556-8527&METHOD=SetExpressCheckout&VERSION=65.0&PWD=HZJG2XF4NZGKSJKM&USER=goodtimes421_api1.gmail.com&SIGNATURE=A8UNp0XL0ExRwgoUf9upRLLNyrQ9A-w6DFk.E6rSQmqYMOcPuZsl3Grl
Response received TIMESTAMP=2013%2d05%2d25T20%3a35%3a57Z&CORRELATIONID=f718d37186415&ACK=Failure&VERSION=65%2e0&BUILD=6020375&L_ERRORCODE0=10736&L_SHORTMESSAGE0=Shipping%20Address%20Invalid%20City%20State%20Postal%20Code&L_LONGMESSAGE0=A%20match%20of%20the%20Shipping%20Address%20City%2c%20State%2c%20and%20Postal%20Code%20failed%2e&L_SEVERITYCODE0=Error

 

 

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This is what error 10736 is referring to:

SHIPTOCITY=Round Lake

SHIPTOSTATE=Illinois

SHIPTOZIP=60073

SHIPTOCOUNTRY=US

 

In the SetExpressCheckout function, there is this (near line 453):

'SHIPTOSTATE'    => $delivery['state_abbrev'],

The shipping state value is using the customer's delivery address's state abbreviation, which should be IL. I cannot say if this is actually what PayPal is rejecting.

 

If PayPal is accepting only the state abbreviation, we need to find out why CubeCart is putting the whole of the state's name in the state_abbrev key of the shipping address array.

 

(The billing state value is also the state's whole name. Need to find out where Cubecart is getting this confused.)

 

Can you verify that the database table CubeCart_geo_zone has a proper configuration:

  `id` int(10) unsigned NOT NULL auto_increment,
  `country_id` smallint(4) unsigned NOT NULL default '0',
  `abbrev` varbinary(4) NOT NULL default '',
  `name` varbinary(40) NOT NULL default '',

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Not quite sure I understand by your statement that there is no Round Lake in Illinois.  There is but upon further review I had edited this address previously to try to see if there was something I could do (not code related) to fix this. I actually live in Round Lake Park.

 

Round Lake

Round Lake Park

Round Lake Heights

Round Lake Beach

 

These are all individual towns that should only be one.. lol

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Can you verify that the database table CubeCart_geo_zone has a proper configuration:

  `id` int(10) unsigned NOT NULL auto_increment,

  `country_id` smallint(4) unsigned NOT NULL default '0',

  `abbrev` varbinary(4) NOT NULL default '',

  `name` varbinary(40) NOT NULL default '',

 

  This is what is had..

  `id` int(10) unsigned NOT NULL auto_increment,

  `country_id` smallint(4) unsigned NOT NULL default '0',

  `abbrev` varchar(4) NOT NULL default '',

  `name` varchar(40) NOT NULL default '',

 

 

I have gone ahead and made the change to varbinary this however has not fixed the address error.

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'address_id' int(10)   UNSIGNED No   auto_increment  

customer_id' int(10)   UNSIGNED No      

'billing' enum('0', '1') utf8_unicode_ci   No 0    

'default' enum('0', '1') utf8_unicode_ci   No 0        

'description' varchar(250) utf8_unicode_ci   No        

'addressee' varchar(100) utf8_unicode_ci   No                

'title' varchar(20) utf8_unicode_ci   No                  

'first_name' varchar(250) utf8_unicode_ci   No                

'last_name' varchar(250) utf8_unicode_ci   No                

'company_name'  varchar(200) utf8_unicode_ci   No                

'line1' varchar(200) utf8_unicode_ci   No                

'line2' varchar(200) utf8_unicode_ci   No                

'town' varchar(100) utf8_unicode_ci   No                

'state' varchar(100) utf8_unicode_ci   No              

'postcode' varchar(15) utf8_unicode_ci   No          

'country' smallint(3)   UNSIGNED No

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Sorry, I was asking you to verify the contents, not the configuration.

 

For the table's records, the column 'state' should have only numbers.

 

Ok now I got ya. So upon checking this I come accross the fact that only the first 12 address in this have numbers for the state and every other address shows the actual FULL state name.  So now that we know that all but 12 addresses are wrong in the database?  If so I hope there is an easy fix because I would then have 2,238 addresses to fix.. :dizzy:

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Wow! Two thousand plus!

 

I don't think you've mentioned it, but would you recount your entire CubeCart upgrade history? I'm thinking there may have been an upgrade step that failed to update the addressbook. Did you "import" a customer list from an outside source?

 

But just to confirm the PayPal problem, just fix Mark Pettersen's addressbook to have 23 instead of Illinois in the state column. (He may have more than one addressbook record.) Then have him start a brand new order.

 

If that's not possible, I want you to create a fictitious customer, add an address, and make sure that this new customer has a number for the state in that addressbook record. Then have this new customer make a PayPal purchase.

 

Send me your email address in a Private Message and I will send you a file I created that should change all the state names for numbers.

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Wow! Two thousand plus!

 

I don't think you've mentioned it, but would you recount your entire CubeCart upgrade history? I'm thinking there may have been an upgrade step that failed to update the addressbook. Did you "import" a customer list from an outside source?

 

 

I started with this store way back v3 (free). I dont remember the exact updates I have used over the years but there have been many. Never needed to import or export customer list at any point though I do see some things in my snooping just a few minutes while trying to source what the proper code was for illinois...

 

it seems that in Cubecart_geo_country there is an error

The following indexes appear to be equal and one of them should be removed: id, id_2

 

also while viewing the contents of the cubecart_addressbook I noticed customers who are in the US showing 2 different codes for country 840 and 226. 

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Ok, we definitely have a case where an upgrade script did not run properly that updated the addressbook. The proper value for CC522 is 840 for the USA.

 

You can remove the id_2 index.

 

Stay tuned.

 

(In the CubeCart_history table, you will find the sequence of updates.)

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Ok, we definitely have a case where an upgrade script did not run properly that updated the addressbook. The proper value for CC522 is 840 for the USA.

 

You can remove the id_2 index.

 

Stay tuned.

 

(In the CubeCart_history table, you will find the sequence of updates.)

 

Ok so upon further review I have noticed two codes being given for Canada as well. I guess my database is all sorts of messed up? 

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Just a little update - It seems that the orange paypal express button DOES work when the customer is not logged in or registered. However once a customer is logged in the issue comes back.

 

So after some changes and "fixes", thanks to Bsmither, I at least have an address book that is filled in properly lol only it seems that the address book/database was just an additional issue on top of the PayPal issue

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I know your experiments have involved attempts to use the PayPal gateway by using just one customer.

 

According to what you have indicated about a not-logged-in customer, the data sent is taken directly from the form given to the not-logged-in customer during checkout (and the form was missing, or did not provide to PayPal, the name and shipping address, but included only the 'billing' address).

 

Earlier, I asked you to create a fictitious customer (only because you know what the password is), add an address to the addressbook, then have this new customer log-in and make a PayPal purchase.

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Earlier, I asked you to create a fictitious customer (only because you know what the password is), add an address to the addressbook, then have this new customer log-in and make a PayPal purchase.

 

Until now the account being used in my experiments has been a fictitious one created solely for the purpose of these tests.  I have also deleted the account and made a new account for each possible fix that has been applied.

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  • 4 months later...

Was this ever resolved? I keep searching forums and I am still not able to find a suitable resolution.  Whenever I try to purchase as a new unregistered customer  it goes all the way through just fine. But if a customer is a registered user or a guest who opts to create an account then it gets stuck and I get the following error msg.  By the way im using version 5.2.2.  and using the Paypal Gateway (not the plugin).

 

In the meantime, is there a way to turn off the 'Create an account' feature at least till this gets resolved?  This is really killing my sales. 

 

 


Please review your shipping address
Error Message

There's a problem with the shipping address you entered on the merchant site, and we've marked it in red. Please change the address, then continue checking out with PayPal.

Please review your shipping address
Processed by

This merchant requires us to use the shipping address you entered on the merchant site, and there’s a problem with that address. Please go back to the site to change the address.

Tt Tt

10053 amboy ave

 

pacoimaCALIFORNIA 91331

US

 

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I believe the resolution to this is based on the fact that, for registered customers, CubeCart does not correctly fetch info from the geo_counties database.

 

This bug returns the full name of the state when it should return the state's abbreviation -- and it is the abbreviation that PayPal is insisting upon.

 

I'll search for this later (it may be here, it may be at www.cubecartforums.org), but you can try searching for the words 'state' and 'abbreviation'.

 

Edit: Well, OK, it's the conversation we are in right now that I was referring to.

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Please try this:

 

In the file /classes/user.class.php, find the getAddresses() function. In that function, find:

$address['state'] = getStateFormat($address['state_id']);

 

Move it to just above:

$addressArray[] = $address;

 

 

Next, find the getDefaultAddress() function. Do the same as above.

 

 

Next, using a utility such as phpMyAdmin, look at the database table CubeCart_addressbook. In the 'state' column, please determine the approximate number of records that do not have numbers in it.

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