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Customer cannot order


salvador21

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I got this message from a potential custormer:

 

Message: Good evening,
Attempted to purchase TTS Vol 1. The personal details section obviously matched my name as already being registered, but I have no record of this, and attempting to retrieve password yielded the error email name not known.

 

I did a search for the customer name and email, and he is correct, it is not there.

 

Can anyone help please?

 

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  • 2 months later...

Some computer users have installed a browser helper that attempts to intelligently pre-fill form fields with a best-guess at what each field is asking for.

 

If this is the case, its unfortunate that said users become so accustomed to this browser helper that when it works when not expecting it, they become flummoxed.

 

That's my best guess.

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