What emails goes when?

[Ms Holly]

I am having a blank can someone please tell me what email template goes to the customer when

 

1. They have a pending order (that hasn't been paid yet)

2. they have paid for the order and order is moved to processing

 

 

My customers appear to be getting the same email and some are not following through with the payment after pending as they presume they have paid.

 

Thanks

 

Holly

[bsmither]

An order that goes to Pending: only the admin will receive the Admin: Order Received email but only if the store setting is set appropriately.

An order that is updated to reflect payment was made successfully (part of Processing): the customer will receive the Cart: Payment Received email.

An order that goes to Processing: the customer will receive the Cart: Order Confirmed email, and the admin will receive the Admin: Order Received email but only if the store setting is set appropriately.

An order that goes to Completed: the customer will receive the Cart: Order Completed email.

 

There are slight differences if an order contains only digital products.