Vertigo Posted December 25, 2015 Share Posted December 25, 2015 Hello Everybody,I hope all of you has/had a nice Christmas time. I am running a shop on www.blazebayley.net/webshop and just getting an error message, which says "internal server error" and at the bottom something about an error 500. I am not able to access the admin panel either.As I have not much skills in understanding php and also the error log, I attached it here. Hopefully someone is able to help me out. I can also send login details per pm if needed.Thanks in advance...Cheers, Marco error_log Quote Link to comment Share on other sites More sharing options...
bsmither Posted December 25, 2015 Share Posted December 25, 2015 The last entry mentions PHP trying to allocate some more memory to do something but which the PHP configuration says the most you can have is 768KiB (0.75MiB).In CubeCart's file, ini.inc.php, there is a statement that sets the memory limit to 128M, so you will need to consult with your hosting provider to determine why PHP is only getting 768K.There are no errors logged after 22 Dec, so the 500ISE sent back to the visitor's web browser may have something to do with a misconfiguration of the web server or a bad directive in a .htaccess file.Try to find the web server's error log. Quote Link to comment Share on other sites More sharing options...
Vertigo Posted December 26, 2015 Author Share Posted December 26, 2015 Thanks for that. So I'll have to get in touch with the provider, I think...Here's the Error log from the website (copied only a few lines)...[Sat Dec 26 18:22:45 2015] [error] [client 17.142.159.139] File does not exist: /home/blazebay/public_html/500.shtml [Sat Dec 26 18:22:45 2015] [error] [client 17.142.159.139] (12)Cannot allocate memory: couldn't create child process: /opt/suphp/sbin/suphp for /home/blazebay/public_html/webshop/index.php [Sat Dec 26 18:22:45 2015] [error] [client 199.16.156.126] File does not exist: /home/blazebay/public_html/500.shtml [Sat Dec 26 18:22:45 2015] [error] [client 199.16.156.126] (12)Cannot allocate memory: couldn't create child process: /opt/suphp/sbin/suphp for /home/blazebay/public_html/webshop/index.php [Sat Dec 26 18:22:45 2015] [error] [client 199.16.156.126] File does not exist: /home/blazebay/public_html/500.shtml [Sat Dec 26 18:22:45 2015] [error] [client 199.16.156.126] (12)Cannot allocate memory: couldn't create child process: /opt/suphp/sbin/suphp for /home/blazebay/public_html/webshop/index.php [Sat Dec 26 18:22:44 2015] [error] [client 66.249.69.96] File does not exist: /home/blazebay/public_html/default0.php Quote Link to comment Share on other sites More sharing options...
bsmither Posted December 26, 2015 Share Posted December 26, 2015 I also want you to log into your Cpanel, File Explorer, and take note of any file in the folder /webshop/includes/extra/ that begin with snippet. Delete them all.Then, using phpMyAdmin, look in the database table CubeCart_code_snippet. For any record that has a strange or non-existent description, author, or version, delete that record.I am concerned about a call to /default0.php. Does this filename mean anything to you? Quote Link to comment Share on other sites More sharing options...
Vertigo Posted February 23, 2017 Author Share Posted February 23, 2017 Hi There, once again I have problems with an ISE 500... Here are some of the latest lines from the error log... [23-Jan-2017 20:20:24 UTC] PHP Notice: `session_id` is not allowed as a key in 'CubeCart_sessions' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `language` is not allowed as a key in 'CubeCart_lang_strings' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `enabled` is not allowed as a key in 'CubeCart_hooks' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `enabled` is not allowed as a key in 'CubeCart_code_snippet' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `name` is not allowed as a key in 'CubeCart_config' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `status` is not allowed as a key in 'CubeCart_logo' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `module` is not allowed as a key in 'CubeCart_modules' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `status` is not allowed as a key in 'CubeCart_modules' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `code` is not allowed as a key in 'CubeCart_currency' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `doc_home` is not allowed as a key in 'CubeCart_documents' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `doc_status` is not allowed as a key in 'CubeCart_documents' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `status` is not allowed as a key in 'CubeCart_inventory' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `latest` is not allowed as a key in 'CubeCart_inventory' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `name` is not allowed as a key in 'CubeCart_config' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `active` is not allowed as a key in 'CubeCart_currency' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `type` is not allowed as a key in 'CubeCart_seo_urls' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `item_id` is not allowed as a key in 'CubeCart_seo_urls' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `path` is not allowed as a key in 'CubeCart_seo_urls' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `type` is not allowed as a key in 'CubeCart_seo_urls' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `item_id` is not allowed as a key in 'CubeCart_seo_urls' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `path` is not allowed as a key in 'CubeCart_seo_urls' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `cat_parent_id` is not allowed as a key in 'CubeCart_category' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `status` is not allowed as a key in 'CubeCart_category' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `hide` is not allowed as a key in 'CubeCart_category' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `name` is not allowed as a key in 'CubeCart_config' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `type` is not allowed as a key in 'CubeCart_seo_urls' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `item_id` is not allowed as a key in 'CubeCart_seo_urls' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `path` is not allowed as a key in 'CubeCart_seo_urls' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `type` is not allowed as a key in 'CubeCart_seo_urls' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `item_id` is not allowed as a key in 'CubeCart_seo_urls' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `path` is not allowed as a key in 'CubeCart_seo_urls' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `type` is not allowed as a key in 'CubeCart_seo_urls' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `item_id` is not allowed as a key in 'CubeCart_seo_urls' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `path` is not allowed as a key in 'CubeCart_seo_urls' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `doc_parent_id` is not allowed as a key in 'CubeCart_documents' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `doc_status` is not allowed as a key in 'CubeCart_documents' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `navigation_link` is not allowed as a key in 'CubeCart_documents' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `name` is not allowed as a key in 'CubeCart_config' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `status` is not allowed as a key in 'CubeCart_inventory' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `featured` is not allowed as a key in 'CubeCart_inventory' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `name` is not allowed as a key in 'CubeCart_config' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `time` is not allowed as a key in 'CubeCart_access_log' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Jan-2017 20:20:24 UTC] PHP Notice: `session_last` is not allowed as a key in 'CubeCart_sessions' table! in /home/blazebay/public_html/webshop/classes/db/database.class.php on line 888 [23-Feb-2017 09:46:59 UTC] PHP Warning: include_once() [<a href='http://docs.php.net/manual/en/function.include.php'>function.include.php</a>]: Failed opening '/home/blazebay/public_html/webshop/classes/cubecart.class.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/blazebay/public_html/webshop/classes/autoloader.class.php on line 77 [23-Feb-2017 09:46:59 UTC] PHP Fatal error: Class 'Cubecart' not found in /home/blazebay/public_html/webshop/controllers/controller.index.inc.php on line 57 [23-Feb-2017 09:46:59 UTC] PHP Fatal error: Class 'Cubecart' not found in /home/blazebay/public_html/webshop/controllers/controller.index.inc.php on line 57 [23-Feb-2017 09:46:59 UTC] PHP Warning: include_once() [<a href='http://docs.php.net/manual/en/function.include.php'>function.include.php</a>]: Failed opening '/home/blazebay/public_html/webshop/classes/cubecart.class.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/blazebay/public_html/webshop/classes/autoloader.class.php on line 77 [23-Feb-2017 09:46:59 UTC] PHP Fatal error: Class 'Cubecart' not found in /home/blazebay/public_html/webshop/controllers/controller.index.inc.php on line 57 [23-Feb-2017 09:49:28 UTC] PHP Warning: include_once(/home/blazebay/public_html/webshop/classes/cubecart.class.php) [<a href='http://docs.php.net/manual/en/function.include-once.php'>function.include-once.php</a>]: failed to open stream: Permission denied in /home/blazebay/public_html/webshop/classes/autoloader.class.php on line 77 [23-Feb-2017 09:49:28 UTC] PHP Warning: include_once() [<a href='http://docs.php.net/manual/en/function.include.php'>function.include.php</a>]: Failed opening '/home/blazebay/public_html/webshop/classes/cubecart.class.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/blazebay/public_html/webshop/classes/autoloader.class.php on line 77 [23-Feb-2017 09:49:28 UTC] PHP Fatal error: Class 'Cubecart' not found in /home/blazebay/public_html/webshop/controllers/controller.index.inc.php on line 57 [23-Feb-2017 09:52:13 UTC] PHP Warning: include_once(/home/blazebay/public_html/webshop/classes/cubecart.class.php) [<a href='http://docs.php.net/manual/en/function.include-once.php'>function.include-once.php</a>]: failed to open stream: Permission denied in /home/blazebay/public_html/webshop/classes/autoloader.class.php on line 77 [23-Feb-2017 09:52:13 UTC] PHP Warning: include_once() [<a href='http://docs.php.net/manual/en/function.include.php'>function.include.php</a>]: Failed opening '/home/blazebay/public_html/webshop/classes/cubecart.class.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/blazebay/public_html/webshop/classes/autoloader.class.php on line 77 [23-Feb-2017 09:52:13 UTC] PHP Fatal error: Class 'Cubecart' not found in /home/blazebay/public_html/webshop/controllers/controller.index.inc.php on line 57 [23-Feb-2017 09:52:41 UTC] PHP Warning: include_once(/home/blazebay/public_html/webshop/classes/cubecart.class.php) [<a href='http://docs.php.net/manual/en/function.include-once.php'>function.include-once.php</a>]: failed to open stream: Permission denied in /home/blazebay/public_html/webshop/classes/autoloader.class.php on line 77 [23-Feb-2017 09:52:41 UTC] PHP Warning: include_once() [<a href='http://docs.php.net/manual/en/function.include.php'>function.include.php</a>]: Failed opening '/home/blazebay/public_html/webshop/classes/cubecart.class.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/blazebay/public_html/webshop/classes/autoloader.class.php on line 77 Can you give me a hint how to get the shop back for now? I will also open another thread about doing a new clean install and about how to backup only products and customer data. Quote Link to comment Share on other sites More sharing options...
bsmither Posted February 23, 2017 Share Posted February 23, 2017 The 'not allowed as a key' messages are usually when CubeCart is getting incomplete data from, or has a broken connection to, the database server. In this case, however, most, if not all, columns seem to be those that have been added over time. Meaning, if a CC615 codebase is accessing a CC3 database, these table columns won't be in the CC3 database. The above is from 23 January. So, unless you have included month-old error messages accidentally, I would guess that the server's clock is/was off by a month. The second group of error messages are pointing out that the file /classes/cubecart.class.php didn't make it up to your site (FTP?). Quote Link to comment Share on other sites More sharing options...
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