kinderyum Posted February 2, 2016 Share Posted February 2, 2016 Hi all, Turning to the Cubecart Forums as my web developer and I are at a complete loss with this one... He can not replicate the problem so it's very hard for him to trouble shoot. I'm wondering if anyone else has come across this before... and really hoping to find a solution. I have 3 Cubecart stores - 6, 5 and around 3 years old. Every now and then a glitch occurs in the oldest 2 stores. What happens is the Order status changes from 'Order processed and due to ship' to 'Order Complete and Dispatched' BY ITSELF! AND the product line becomes empty/blank. If there is more than one product (product row) only ONE product line appears (empty). It's a really bad problem to have because the payment is successful in Paypal, yet my shipper doesn't even see the order in his 'order processed and due to ship' list because the order status changed by itself. It's only when a customer emails me days, sometimes weeks, later saying 'where's my order???' that we even know the glitch has occurred! :/ Very embarrassing and reflects terribly on my business Praying someone has an answer to this!! Here are the details of the 2 stores: Store Overview: CubeCart Version: 4.4.8 PHP Version: 5.2.17 MySQL Version: 5.5.42-37.1-log Image upload folder size: 9.1 MB Server Software: Apache Client Browser: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/48.0.2564.97 Safari/537.36 Store Overview: CubeCart Version: 4.4.8 PHP Version: 5.2.17 MySQL Version: 5.5.42-37.1-log Image upload folder size: 10.1 MB Server Software: Apache Client Browser: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/48.0.2564.97 Safari/537.36 And the other store (which hasn't experienced this issue): Store Overview: CubeCart Version: 4.4.8 PHP Version: 5.6.17 MySQL Version: 5.5.42-37.1-log Image upload folder size: 7.5 MB Server Software: Apache Client Browser: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/48.0.2564.97 Safari/537.36 TIA! Penny Quote Link to comment Share on other sites More sharing options...
bsmither Posted February 2, 2016 Share Posted February 2, 2016 The only remotely similar situation I have seen is when Order-A is being managed, somehow the commands are also affecting Order-B. I believe that was caused by cached SQL queries being used instead of fresh communications with the database. But the past few versions of CC6 dealt with this appropriately. In admin, find the Order-B (the one that has been damaged) and view its History tab. Note the date/time it went to Complete. Next, in Staff Access Log, Admin Activity tab, find that date/time. (There is not that much recorded here, unfortunately.) If indications don't pan out, we may have to get serious about finding how this is happening. Quote Link to comment Share on other sites More sharing options...
kinderyum Posted February 2, 2016 Author Share Posted February 2, 2016 Thanks for your reply bsmither, I will forward your reply onto my web dev and see what he says! Quote Link to comment Share on other sites More sharing options...
kinderyum Posted February 3, 2016 Author Share Posted February 3, 2016 UGH! Just got another email from a customer....'just wondering where my order is at?'.... order value over $500! This is so frustrating! It may be my frustration building up but it seems to be happening more frequently. Screen capture below (customer details blurred for privacy). Quote Link to comment Share on other sites More sharing options...
kinderyum Posted February 6, 2016 Author Share Posted February 6, 2016 Hi Brian @bsmither, this is what my web dev wrote back to me, when I forwarded him your reply. 'I've looked at Brian's reply and when he mentions the 'History' tab on the orders, he must be referring to version 6 because there's no history tab in V4.' Problem still not resolved Quote Link to comment Share on other sites More sharing options...
bsmither Posted February 7, 2016 Share Posted February 7, 2016 In the image above, I see a Transaction ID from PayPal. In CC4 admin, Transaction Logs, find that ID number and the time. Then visit CC4's Admin Logs. Find the same Time. (I'm just shooting in the dark, as I have no real experience with CC4.) Quote Link to comment Share on other sites More sharing options...
kinderyum Posted February 7, 2016 Author Share Posted February 7, 2016 OK thank you, I have forwarded this to him Quote Link to comment Share on other sites More sharing options...
keat Posted February 8, 2016 Share Posted February 8, 2016 I had a similar example where the customers cart would empty for no apparent reason, may or may not be related. Turned out to be apostraphe's, so if a customer uses O'Brien, his cart would empty. We also found that some products also had an a single speech mark, for instance half inch - 1/2" Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.