Jump to content

Issues with Cart and User - Cart Empties prior to checkout


Recommended Posts

We have been working for many years with a dedicated CubeCart programmer and support person who is in the middle of some family issues at the minute and we'd like to try to solve some things on our own so as not to bother him. But we are really in a jam.

We have a large online store and have been receiving word from many users that they are unable to order online - they place the items in their carts, but there is nothing there when they try to check out. Also, there is an issue with using their accounts to sign in and complete the sale.

We recently asked our CC support to install a plugin that would allow for batch updates of prices (like switching all the products in a category at once). As he is unavailable to ask if this plugin is the issue, we thought we'd try the forum.

Here's the link to the site.

I've also attached two of the emails that we have received about the issue.

Thank you!


Screen Shot 2016-04-11 at 3.23.15 PM.pdf

Screen Shot 2016-04-11 at 3.11.38 PM.pdf

Link to comment
Share on other sites

Welcome JaneyPants! Glad to see you made it to the forums.

I am not having problems wandering about your store, adding things to the cart, etc. (But I have javascript turned off. I'll make another test shortly.)

Your description makes this situation appear to be intermittent.

In admin, System Log, System Error Log tab, please look to see if there is any mention of running out of space in a tmp folder. The tmp folder is where CubeCart keeps "session" data, and if the session gets lost, weird things happen.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...