Schulzie Posted April 25, 2016 Share Posted April 25, 2016 Hi All, Currently on 6.0.11 with the latest card capture plugin installed, we are experiencing a weird issue where the card details have been captured but the details randomly disappear (seems to randomly happen after viewing the order in admin etc) Is anyone else expierencing this issue? Have tried reinstalling the plugin, different versions of the plugin....with no luck. Many thanks in advance. Quote Link to comment Share on other sites More sharing options...
bsmither Posted April 25, 2016 Share Posted April 25, 2016 Do they randomly disappear but those that do stay disappeared? That is, is it a random cart order, or is it just intermittent that the details do not show, but later they do on the same order? Cubecart will not let you see credit card details unless you have logged in to admin with SSL. So, could it be that you versus a fellow office mate see things differently because you are with SSL but the other is not? Quote Link to comment Share on other sites More sharing options...
Schulzie Posted April 25, 2016 Author Share Posted April 25, 2016 Hi Brian, Usually we can see them (we always log in under ssl) but lately once viewed they sometimes disappear (didnt hit delete either) once logged out and relogin the next day etc. Its really random. Some stay without any issue, others just disappear. Quote Link to comment Share on other sites More sharing options...
jasehead Posted July 21, 2016 Share Posted July 21, 2016 +1 from me - credit card details occasionally disappear. This thread discusses it in more detail https://forums.cubecart.com/topic/51398-credit-card-capture-automatic-delete/ so I'll continue the conversation there... Quote Link to comment Share on other sites More sharing options...
Schulzie Posted July 22, 2016 Author Share Posted July 22, 2016 Hi Jasehead, Yes we still have the same issue although it does not seem as prominent as it used to. Our cubecart guru look at it and basically found out that the data is there in the database but it seems to be an issue with the way cubecart decrypts the information to be displayed for us to process the orders. Quote Link to comment Share on other sites More sharing options...
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