LaughingHorse Posted June 25, 2016 Share Posted June 25, 2016 Hi! It seemed to me there was a way to change a payment method or complete a pending order. Here is what I mean... A customer places an order. Their card bounces. We call them and let them know their card has bounced. They give us a new card so now, instead of being able to go in through the cart to process (Authnet) credit card payment, we have to either enter a new order, OR, log into Authnet and enter a new transaction. Is there a way to activate an order and change the payment method and/or try a payment from our side with a different credit card number from CubeCart, rather than logging in to Authnet and creating a whole new transaction there? Or re-ordering the same order that failed earlier? Thanks! Quote Link to comment Share on other sites More sharing options...
bsmither Posted June 25, 2016 Share Posted June 25, 2016 I do not recall if that's possible in CC604. I recall the customer being able to "Make Payment" on a Pending order, assuming the customer can login, however I see that this feature is no longer present in CC6012. I also recall the "Make Payment" feature didn't always work. I am not aware of any plugin that will allow an admin to "Make Payment" on behalf of a customer. Quote Link to comment Share on other sites More sharing options...
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