Claudia Posted July 10, 2023 Share Posted July 10, 2023 Many CC versions ago I changed some of my email templates to suit my needs. For example the Admin Order Received email. I uploaded this to the email template in admin and checked in the database and the test in admin and all my changes are there. However, when the email is sent, the stock email from CC is sent. How do I make CC send my edited template? I'm using CC version 6.5.1 Thanks Claudia Quote Link to comment Share on other sites More sharing options...
bsmither Posted July 10, 2023 Share Posted July 10, 2023 Please directly examine the database again. Find your edited content in the CubeCart_email_content table. Note the value in the 'language' column for that row. CubeCart will use the content (maybe from the cached database query, so be sure to have CubeCart clear its internal cache after saving the edited content) that matches the purpose (admin.order_received) and also matches the language specified (customer's choice or default). Quote Link to comment Share on other sites More sharing options...
bsmither Posted July 10, 2023 Share Posted July 10, 2023 You said you made the edits many CC versions ago. Did CubeCart ever send the edited versions? Quote Link to comment Share on other sites More sharing options...
Claudia Posted July 10, 2023 Author Share Posted July 10, 2023 en-GB shows CC Stock code en - US Shows my template Yes, It always sent my edited template. Quote Link to comment Share on other sites More sharing options...
bsmither Posted July 10, 2023 Share Posted July 10, 2023 It always did before? But not anymore with CC651? You wrote "en - US" with spaces. Is that actually correct as spelled, or is it actually "en-US" without spaces? We should determine what language CubeCart is using when sending the custom templates. Quote Link to comment Share on other sites More sharing options...
Claudia Posted July 10, 2023 Author Share Posted July 10, 2023 sorry en-US no spaces. English is set as my default language in store settings Quote Link to comment Share on other sites More sharing options...
bsmither Posted July 10, 2023 Share Posted July 10, 2023 (edited) Please check on this: In admin, Email Log, find a problematic email log entry (that sent the 'stock' email instead of the custom email). Click on the Edit icon for that row. You will be taken to the Edit screen for that Email Content. What language is shown in the drop-down? Edited July 10, 2023 by bsmither Quote Link to comment Share on other sites More sharing options...
Claudia Posted July 10, 2023 Author Share Posted July 10, 2023 Interesting ... it shows English (UK) Quote Link to comment Share on other sites More sharing options...
bsmither Posted July 10, 2023 Share Posted July 10, 2023 Could it be that the 'customer' that this email was sent to (if not actually you being a test customer) chose to view the store in the UK language? Do you have that feature enabled on your storefront (allowing a customer to choose their language)? Quote Link to comment Share on other sites More sharing options...
Claudia Posted July 11, 2023 Author Share Posted July 11, 2023 No I don't have that feature enabled, I don't guess. Where do I find that feature? I haven't changed anything. These emails I send are for customers I create along with their orders. Quote Link to comment Share on other sites More sharing options...
bsmither Posted July 11, 2023 Share Posted July 11, 2023 (edited) I see. I just now added an issue in the Github referencing the missing capability to assign a language to a customer that the admin creates. The database structure for the Cubecart_customer table states that the 'language' column has a default value, which, for your store, might be 'en-GB' (or just 'en', which was supposed to get corrected to 'en-GB' in CC511). Thus, customers you create will use the UK language - and so far, no convenient way to change it. Edited July 11, 2023 by bsmither Quote Link to comment Share on other sites More sharing options...
Claudia Posted July 11, 2023 Author Share Posted July 11, 2023 Thanks Brian. I'll wait for the Github to correct this issue Quote Link to comment Share on other sites More sharing options...
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