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Al Brookbanks

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Everything posted by Al Brookbanks

  1. Hi Brian, do you need a VAT invoice? If you can email the sales dept with your PayPal transaction ID we'll get you one to you.
  2. I'd chose CloudLinux with cPanel. Or CentOS with cPanel to save cash. @bsmither would say Windows. Either is ok really but CubeCart is more geared to Linux and I hate Windows personally.
  3. @raytowle sounds like you are technically minded. On those grounds why not order a VPS you have 100% controller of. Checkout DigitalOcean, Linode & Vultr (amongst others).
  4. Yes exactly. Sorry not very helpful. I've turned my Mac off now and relaxing with a glass of wine. Only one (or two) mind as baby #2 is imminent!
  5. It doesn't look like it from your log but a significant proportion of hosts will block external connections such as SMTP connections to office, gmail etc...
  6. Since a recent upgrade we seem to have many missing avatars. I'm working to get this fixed. It may mean we need to switch to Gravatar. Sorry about this!
  7. It should handle that automatically for you by sticking the product or category id on the end.
  8. All fixed now. We had a GeoIP database fault which is now resolved.
  9. This is because you have debug mode turned on in your stores settings (Advanced section). Just turn it off.
  10. I'm sorry to hear you are having problems. There are no known issues on our end. Maybe if you can PM me or email sales [at] cubecart (dot) com the email address you are using to login or register we can look at your account. Due to the upcoming privacy law changes we have had to make some significant privacy changes to our database so there could be a problem. Again I'm sorry for any inconvenience caused.
  11. My local development environment is PHP 7.2 and it runs like a dream on that too. I've got one customer who store doesn't function very well on PHP 7.0 but I think its due to badly configured opcache, switching to 5.6 fixed it but I never got to the bottom of what the actual problems was. W
  12. It means that PHP 7 on the server hasn't been compiled with APC support. Either compile APC or edit the includes/global.inc.php file to use "file" instead of "apc" as cache method.
  13. It's the data for the table header to show the column names and sort.
  14. We can look into this for you and refund you if you are not happy with our work.
  15. Might be worth asking at the official github project. https://github.com/tubalmartin/YUI-CSS-compressor-PHP-port Our version could actually be out of date.
  16. If you are a Mac user and uploaded via FTP you need to "merge" folders and not "replace". If you chose replace then the content of the modules/* folders will have been deleted.
  17. Ok I'd suggest removing the minification filter then unless we have some clearer error messages we can Google.
  18. The only advice I can give us to remove the filter file and any uses of it within skins until you can upgrade the environment. It's not needed if the skin is optimised manually.
  19. Wow it really is old. Is there a good reason you are having to use such old software? PHP 7.1 or 7.2 would be ideal.
  20. You can't have done it properly. https://support.cubecart.com/Knowledgebase/Article/View/228/43/how-do-i-upgrade-from-cubecart-v6-to-latest-v6
  21. Unless you are a big company with poor track record I don't think it will be unless a complaint is made against your store.
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