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Everything posted by vidmarc

  1. Just realised I had some unused support credits which i have just used
  2. Why does this happen? If I'm simply clicking the store's upgrade button, surely this should not happen? How do I upgrade the database?
  3. Considering the low amount of sales we have, the new Cubecart support is too costly to justify. Perhaps I should move everying over to Havenswift? It's so frustraing!
  4. ​Hi Al, I'm having the same problem - how do I fix it?
  5. Were you able to resolve this issue, tonetas?
  6. How do I get support to fix this issue? We are losing new customers.
  7. Everything is indeed a "1" or a "2". Is there anything else I should check? How could everything go so wrong by just upgrading CC? It doesn't make sense.
  8. The errors whereby users are unable to enter their addresses doesn't seem to be listed in the error log. How do I fix this problem? I have new customers who are unable to order. :-(
  9. 07 Apr 2015, 14:52File: [user.class.php] Line: [703] "INSERT INTO `CubeCart_customer` (`title`,`first_name`,`last_name`,`email`,`phone`,`mobile`,`password`,`salt`,`registered`,`ip_address`) VALUES ('Mr','xxxx,'xxxx','[email protected]','+xxxxx','+xxxxx','0cbfeac207fcc313c06212383ba19600daa99cc7db6099772110062e6cab0669ad1fe0ae8975397eda1a5d9541ed0448698f4e38e997566369f5b9f7a9810224','3536a9aa','1428414728','');" - Duplicate entry '[email protected]' for key 'email'
  10. Any suggestions? No idea what is happening :-( Today's error log: File: [settings.admins.inc.php] Line: [18] "UPDATE `CubeCart_admin_users` SET `tour_shown` = '1' WHERE `admin_id` = 1" - Unknown column 'tour_shown' in 'field list'07 Apr 2015, 15:27File: [settings.admins.inc.php] Line: [18] "UPDATE `CubeCart_admin_users` SET `tour_shown` = '1' WHERE `admin_id` = 1" - Unknown column 'tour_shown' in 'field list'07 Apr 2015, 14:52File: [user.class.php] Line: [703] "INSERT INTO `CubeCart_customer` (`title`,`first_name`,`last_name`,`email`,`phone`,`mobile`,`password`,`salt`,`registered`,`ip_address`) VALUESCC 6.0.2
  11. I think I may have fixed it - I had uses set to "1", which I had assumed was per user. I guess I assumed wrong?
  12. Is there any reason why this should happen? The expiry date was set to the end of the month.
  13. Thanks for the tip - to upgrade, do I just overwrite the existing files via FTP?
  14. I don't recall adding it as a mod. But I guess it's possible as it was so long agao.
  15. Just spotted this post over at the ShopDev site from February. I had no idea about this, he didn't mail me any info at all, I didn't update the Fusion plugin. I am running Fusion Framework 2.2 - I can't find a download link anywhere for the last version (2.4).
  16. I can't seem to find this option since the upgrade - I use it so customers can pre-order our DVD releases. Am I missing something?
  17. I've set up a user account for somebody to add new products etc, but they are saying they get a message that they don't have the right privileges to perform the action when they try and upload a pic to the category. I've ticked all the boxes for the file manager permissions so I'm not sure what could be causing this?
  18. What would be the correct way to add the Twitter feed?
  19. MailChimp accepts .csv and .txt. So far I've been using .csv.
  20. This seems to have worked better, with names andemail addreses, but it seems to be in a format that won't let MailChimp import the emails. "FirstName, Lastname" <emailaddress>
  21. Trying to export a mailing list but am unable to select the tickboxes on anything other than {$EMAIL_ADDRESS}. If I copy and paste the options required for export {$EMAIL_ADDRESS} {$FIRST_NAME} {$LAST_NAME} also tried {$EMAIL_ADDRESS} <{$FIRST_NAME}> <{$LAST_NAME}> All I'm getting at MailChimp is the email address. Any suggestions? --- Cubecart 6.0.2
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