Guest tomead Posted November 16, 2010 Share Posted November 16, 2010 I just set up a site last night using cube cart. I have tried magento, joomla, and wordpress, but this program seems like it might work the best for me. The problem is that when I click on the "Add to Basket" button I get an error page showing a connection problem. Has anyone had this issue, and if so how did you fix it? If I can get this going smoothly enough I will buy a registered version and nice skin and add the rest of my inventory. Thanks, Thomas Quote Link to comment Share on other sites More sharing options...
Robsta Posted November 17, 2010 Share Posted November 17, 2010 What is the error? URL will help. What version have you installed? Quote Link to comment Share on other sites More sharing options...
bsapackman Posted November 18, 2010 Share Posted November 18, 2010 What is the error? URL will help. What version have you installed? I am have the same thin to 82ndairbornedivisionmuseum.com 4.4.1 I had this with lot of customer lately can not order some. Some just cant order and some can how come this is been drive me nuts thank you for your help Quote Link to comment Share on other sites More sharing options...
havenswift-hosting Posted November 19, 2010 Share Posted November 19, 2010 What is the error? URL will help. What version have you installed? I am have the same thin to 82ndairbornedivisionmuseum.com 4.4.1 I had this with lot of customer lately can not order some. Some just cant order and some can how come this is been drive me nuts thank you for your help There are known issues with 4.4.1 so best to install / upgrade to the latest version first and see if you still have the same problems. As Robsta says though - having more details would help Ian Quote Link to comment Share on other sites More sharing options...
Guest stuckwiththis Posted December 2, 2010 Share Posted December 2, 2010 Hi, I am having this problem as well. I am on version 4.4.3, and have found that items can be added when using Google Chrome but not Internet Explorer or Firefox. Does anyone have a solution for this please? Thanks Quote Link to comment Share on other sites More sharing options...
Robsta Posted December 2, 2010 Share Posted December 2, 2010 Hi, I am having this problem as well. I am on version 4.4.3, and have found that items can be added when using Google Chrome but not Internet Explorer or Firefox. Does anyone have a solution for this please? Thanks URL? Quote Link to comment Share on other sites More sharing options...
Guest stuckwiththis Posted December 2, 2010 Share Posted December 2, 2010 Hi, I should have said, sorry. It's www.thehandbagoutlet.co.uk. Thanks Quote Link to comment Share on other sites More sharing options...
Robsta Posted December 2, 2010 Share Posted December 2, 2010 Does it work with a shipped skin? Quote Link to comment Share on other sites More sharing options...
Guest stuckwiththis Posted December 2, 2010 Share Posted December 2, 2010 Hi, I'm not sure what that is, sorry. Could you explain how to check that? If it helps, it was working fine with orders being placed successfully until weekend an all browswers, but now I'm stuck. Thanks Quote Link to comment Share on other sites More sharing options...
Robsta Posted December 2, 2010 Share Posted December 2, 2010 Change the skin in General Settings to one of the other skins, Classic for example, or KitaBlue or the Caretta's. Quote Link to comment Share on other sites More sharing options...
Robsta Posted December 2, 2010 Share Posted December 2, 2010 Have you made any changes to the store? Quote Link to comment Share on other sites More sharing options...
Guest stuckwiththis Posted December 2, 2010 Share Posted December 2, 2010 I have been messing with it. The classic style won't even load the site properly, but the kitablue has the same problem as the site originally - working on Chrome but not the others. Quote Link to comment Share on other sites More sharing options...
Guest stuckwiththis Posted December 3, 2010 Share Posted December 3, 2010 I haven't made any changes at all. The only thing that I've done is continue to add stock. Quote Link to comment Share on other sites More sharing options...
Robsta Posted December 3, 2010 Share Posted December 3, 2010 There is no simple solution without looking at the code. Your best option is either to submit a support ticket to Devellion directly, or post for a developer to help you out on cubecartforums.org. Quote Link to comment Share on other sites More sharing options...
Guest stuckwiththis Posted December 3, 2010 Share Posted December 3, 2010 Okay, thanks. Quote Link to comment Share on other sites More sharing options...
onebrowncow Posted January 6, 2011 Share Posted January 6, 2011 I Think this may be a wider issue, I've not had time to post during December as too busy but I have had a string of complaints in the run up to Christmas regarding customers not being able to add to basket. The most recent was a customer who phoned us today. The occurances seem totally random, no one operating system / browser stands out as causing the issue and on the two computers I have with various browser tests and my Blackberry I've not been able to replicate the problem. It's hard to put this into perspective in relation to successful orders as not everyone lets you know they've had issues, but it is clearly occuring for some reason. I'm currently running v4.4.2 with a modified skin, but it's a skin which has worked without issue on earlier versions. My search for a solution / the cause goes on, but I suspect it will never really be resolved. Quote Link to comment Share on other sites More sharing options...
embroideryallsorts Posted January 9, 2011 Share Posted January 9, 2011 I Think this may be a wider issue, I've not had time to post during December as too busy but I have had a string of complaints in the run up to Christmas regarding customers not being able to add to basket. The most recent was a customer who phoned us today. The occurances seem totally random, no one operating system / browser stands out as causing the issue and on the two computers I have with various browser tests and my Blackberry I've not been able to replicate the problem. It's hard to put this into perspective in relation to successful orders as not everyone lets you know they've had issues, but it is clearly occuring for some reason. I'm currently running v4.4.2 with a modified skin, but it's a skin which has worked without issue on earlier versions. My search for a solution / the cause goes on, but I suspect it will never really be resolved. I am having exactly the same problem running 4.4.3 there need to be a solution found. I have no idea how many customers I am losing due to this issue. and I am sick of the blame shifting that goes on when asking for support. "check with your skin developer" "disable ssl". " we can't work out what the problem is if we can't replicate it". for god sake guys this is a problem, find the solution. Quote Link to comment Share on other sites More sharing options...
Robsta Posted January 9, 2011 Share Posted January 9, 2011 I found a customer who had it in our store... I asked him to try IE settings to try to find the cause, this was his reply: On the log in issue I am using IE8 with windows vista, my cookie protection is set to Med/High I have found if you set this to allow all cookies and logged on to your site,then saved your page to favourites, go back to control panel reset cookies to med/high and delete browser history but tick box preserve favouites website data it seems to allow me to log back in to your site. I am not sure if this info is any help to you Quote Link to comment Share on other sites More sharing options...
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