Atechstl Posted October 7, 2013 Share Posted October 7, 2013 Using I believe 5.2.2. No changes lately however customers can't login. When a client tries to login they get nothing. It's like the page refreshes. You can reset the password all day long. No one can login. I submitted a ticket but they sent me a screenshot showing the admin panel works fine. This is a high traffic store. Any ideas? Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted October 7, 2013 Share Posted October 7, 2013 Have you tried creating a test account to see if you can login? Have you checked the database to be sure there is a password and a salt value in CubeCart_customer for your latest customers? (Some of our early customers, back from v3 days, do not have a salt.) Quote Link to comment Share on other sites More sharing options...
Atechstl Posted October 7, 2013 Author Share Posted October 7, 2013 Thank you for your reply. I will check this when I get back in the office. Quote Link to comment Share on other sites More sharing options...
Atechstl Posted October 8, 2013 Author Share Posted October 8, 2013 New User account isn't possible. When I click the register button the page refreshes. There is no confirmation that account was created. I can see the account on the admin side however it isn't possible to login with the new account. I checked CubeCart_customer in the database. All passwords are listed as well as a salt value. Issue still exists. Quote Link to comment Share on other sites More sharing options...
Atechstl Posted October 8, 2013 Author Share Posted October 8, 2013 Tried Clearing the Cache and then found errors in the event logs. Table './b****_store/CubeCart_sessions' is marked as crashed and should be repaired Table 'b******_store.CubeCart_code_snippet' doesn't exist I can't find these tables in the database. Quote Link to comment Share on other sites More sharing options...
bsmither Posted October 8, 2013 Share Posted October 8, 2013 A sessions table having crashed will present itself as an inability to login (maintain a continuity across page requests). You should also have difficulty with logging in to admin. './b****_store/CubeCart_sessions' The slashes have me concerned. And the period where it is located. 'b******_store.CubeCart_code_snippet' This table, being missing, is because of an incomplete upgrade process into version 5.2.0. Quote Link to comment Share on other sites More sharing options...
Atechstl Posted October 8, 2013 Author Share Posted October 8, 2013 The admin login worked fine. Support was able to repair the database. I am up and running again. Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted October 8, 2013 Share Posted October 8, 2013 Before I mark this as Resolved, please check to be sure you do have the _code_snippet table. Quote Link to comment Share on other sites More sharing options...
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