starchini Posted December 13, 2013 Share Posted December 13, 2013 Greetings, I do apologise if this topic has been discussed before, however I have not managed to find it, so far, on this forum. I'm very new to the world of Cubecart and I decided to install Cubecart lite to have a play around with the features and see if it is the eCommerce package for me. I have successfully installed Cubecart to my domain however whenever I try to look at all the different settings and preferences I get the page "You have exceeded the maximum amount of customers/orders/administrators to continue using CubeCart Lite". I don't understand how this is possible because I have not even added any orders, let alone any customers or administrators. I am using CubeCart-5.2.5 and I hope there is a simple answer - other than that I will just have to install the cart and hope that the problem doesn't reoccur. Thank you in advance for any comment,s Quote Link to comment Share on other sites More sharing options...
bsmither Posted December 13, 2013 Share Posted December 13, 2013 Welcome starchini! Glad to see you made it to the forums. That is a weird situation! -- no customers, orders, and just you as an administrator -- yet the advisory is displayed. I don't have an answer but I know that a change was made to the database code between CC524 and CC525. (That could be looked into.) Please submit a sales ticket (Contact Us page) to Devellion. In the meantime, there is a demo store you can play around with. Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted December 16, 2013 Share Posted December 16, 2013 This certainly isn't a known issue. I hope we hear from you to investigate. Quote Link to comment Share on other sites More sharing options...
convict Posted December 17, 2013 Share Posted December 17, 2013 Duplicated record of admin user might be the issue please check in database content Quote Link to comment Share on other sites More sharing options...
starchini Posted December 17, 2013 Author Share Posted December 17, 2013 Hi guys, Sorry I haven't given an update in a while - I have been working on another project. Whilst technically I don't understand the issue, I have a feeling that it was the following events which caused the problem - The first time I set-up CubeCart Lite on the server I forgot the admin password (I got pulled on to doing something else) - So I re-installed CubeCart Lite again over the top, using the same database. I can only assume that this is what has caused the problem. I am going to erase the database and create a new one and start again, hopefully that will solve the issue. Thank you for all the feedback though - This is my first foray into E-commerce, I've always tried to avoid it because it looks amazingly complex. I'm sure I will be frequenting these forums often asking all manner of *n00b* questions :-) Kind regards, Starchini Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted December 18, 2013 Share Posted December 18, 2013 The code in CubeCart to check for lite restrictions is a very simple count on database rows. If you get this message then there will be a limit that has been exceeded. I'd suggest truncating the database and installing again and I am sure all will be fine. Quote Link to comment Share on other sites More sharing options...
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