Ggib Posted July 25, 2015 Share Posted July 25, 2015 Hi,Not sure what is going on with our site but every so often we get feed back from customers complaining that they cannot complete a purchase. The problem seems to be that they can put the item in the basket but upon trying to pay they cannot proceed through the payment procedure.Any ideas as to what may be going on? Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted July 25, 2015 Share Posted July 25, 2015 Are they ghost or registered customers? If they have address information, does it appear to be correct? We occasionally get people who put state abbreviations in the zip code box and other oddities. Quote Link to comment Share on other sites More sharing options...
bsmither Posted July 25, 2015 Share Posted July 25, 2015 Unfortunately, "upon trying to pay they cannot proceed through the payment procedure" involves a number of steps. We would need to have a better idea of where in this series of steps the problem actually occurs. Quote Link to comment Share on other sites More sharing options...
Ggib Posted July 25, 2015 Author Share Posted July 25, 2015 As we are using Paypal Express all their address details are held at Paypal and therefore they should not have to enter their details at all on our site to make a purchase.The problem occurs once they have put the items into the basket - they then cannot actually get to the checkout page at all to be able to enter any details anyway. Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted July 25, 2015 Share Posted July 25, 2015 Are the View Basket and Checkout Buttons on the Mini-Basket, but they don't work, or does clicking take you to another page?? Quote Link to comment Share on other sites More sharing options...
Ggib Posted July 26, 2015 Author Share Posted July 26, 2015 Upon clicking the checkout the customer is informed "this page cannot be displayed". It it only seems to happening for non UK based customers! Quote Link to comment Share on other sites More sharing options...
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