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Ggib

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  1. Ggib

    Checkout error message

    Hi, Have just created a new website and all seems to be as I want it to be but on testing it (from a different device) an error message comes up when trying to pay via PayPal for the items ordered. The error message is displayed in a big red banner and it says The following errors were detected: Error: Security header is not valid Security error. Any ideas why this is happening and what do I do to correct it? Also, is there any way of changing it so that they only have the option of paying by PayPal and not debit/credit card? Thanks
  2. Ggib

    Facebook and Instagram

    Great. Thank you for that. All sorted now.
  3. Ggib

    Facebook and Instagram

    Hi, Please can you explain how I create a link from my cubecart site to my Facebook and Instagram pages - I cannot seem to find where I do this. Thanks
  4. Ggib

    Images cache

    Thank you very much
  5. Ggib

    Images cache

    Ah! So I’m assuming I just ‘select all’ within the cache folder and delete? Is there anything within that cache folder that is required? Or can I even just delete the cache folder and then make a new one with the same name? By the cache in main is that the cache folder located underneath backup in the list of folders rather than in some folder named ‘main’? Also are all the invidual skins folders necessary - as in all the skins that are not being used? We started off with cubecart when there were various skins to choose from - all with their own folder? Can these also be left off when uploading to the new domain?
  6. Ggib

    Images cache

    Ah! So I’m assuming I just ‘select all’ within the cache folder and delete? Is there anything within that cache folder that is required? Or can I even just delete the cache folder and then make a new one with the same name?
  7. Ggib

    Images cache

    That’s great. Thank you for that but can you tell me which folder the images are actually stored other than in the cache so that I do not inadvertently get rid of all the images from the site? Also I assumed that when you clear the cache on the admin side all the unnecessary rubbish got cleared out anyway. Is this not the case and will we have to periodic ‘clear outs’as it were?
  8. Ggib

    Images cache

    I have been trying to move our site from one domain name to another but have noticed that the cache folder within the images folder seems to now have over 30,000 files (according to cyber duck) and therefore the up and downloads keep timing out. As a result our switching between domain names is being hindered as I cannot get a complete download to happen The back up function within cubecart also seems to time out before completing How have all these files built up and surely they are not all necessary for the running of the site? Any ideas?
  9. Ggib

    Incorrect verification code

    Thank you. We have left it on version 2 for now.
  10. Ggib

    Incorrect verification code

    Should we have obtained a new secret code and key for the latest version of reCAPTCHA (the invisible one which you recommend on CC622)? Or is it worth us reverting to reCAPTCHA v2 to see if this helps ? OK so using reCAPTCHA V2 has alleviated the problem.
  11. Ggib

    Incorrect verification code

    Ah! Maybe!
  12. Ggib

    Incorrect verification code

    What I don’t understand though is why it is even mentioning a verification code on the Contact Us page when there is no where on that form for a verification to be inserted and therefore used. It does not make sense. Where is the verification code supposed to be being created in order for someone to be able to contact us?
  13. Ggib

    Incorrect verification code

    We are using the recommended invisible reCAPTCHA under store settings, features, bot protection with site and secret keys We also tried using the Contact Us page and got the same result so no I do not think the customer did anything wrong.
  14. Ggib

    Incorrect verification code

    We are running the latest version of cc and have the recommended reCAPTCHA box ticked. We are using a slightly changed version of the old a Kurouto skin (mainly just colours) and layout of the homepage If you look at my previous post concerning some reCAPTCHA issues you very kindly helped us make a few changes to our skin to rectify them. This is a new issue which has just cropped up today.
  15. We seem to have a new problem occurring with our site. A customer has tried to use the ‘Contact us’ page and has come up with this result “The following errors were detected: the verification code was incorrect. Please try again.” Please can you explain what might be happening and how we rectify it? Thanks
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