Christopher Short Posted July 29, 2015 Share Posted July 29, 2015 Items1 x 50in - 54 ($26.95) $26.951 x 38mm(P) - 26 ($29.00) $29.001 x 29-38mm - 156 ($25.00) $25.001 x Pro 29 Starter Set - 1239 ($49.99) $49.991 x G76-4G - 941 ($16.99) $16.99Subtotal:$72.94Total Discount :$0.00Shipping:$11.85Total:$84.79 This is from an order placed on my site last night. The system did not add it correctly, and charged the customer the wrong amount. Any ideas? Quote Link to comment Share on other sites More sharing options...
bsmither Posted July 29, 2015 Share Posted July 29, 2015 The sub-total adds the 26.95 + 29.00 + 16.99.So, what may be the problem with items at 25.00 and 49.99?Might they be out-of-stock? (Should not show in the list if so.)Any plugins that may affect how the store calculates an item's price is to be handled? Quote Link to comment Share on other sites More sharing options...
Christopher Short Posted July 29, 2015 Author Share Posted July 29, 2015 The sub-total adds the 26.95 + 29.00 + 16.99.So, what may be the problem with items at 25.00 and 49.99?Might they be out-of-stock? (Should not show in the list if so.)Any plugins that may affect how the store calculates an item's price is to be handled?All items were in stock. this is the first time it has happened, and the plugins have long been in place. Quote Link to comment Share on other sites More sharing options...
Christopher Short Posted August 3, 2015 Author Share Posted August 3, 2015 (edited) This happened again. Just lost a $800+dollar sale over the errors.....not real happy. here is the order:It did not add a $435 item in the subtotal. I think this is a major issue to have with a shopping cart.1 x K1127 Loki Blue - 1806 ($85.00) $85.001 x M1969 SpitFire - 1824 ($435.00) $435.001 x L2050 Loki White - 1851 ($295.00) $295.001 x J1026 Loki Cocktail - 1680 ($85.00) $85.001 x I110 Loki White - 1282 ($40.00) $40.00Subtotal:$505.00Total Discount :$0.00Shipping:$50.25Total:$555.25Now. this is the email confirmation I received: ItemQuantityCostK1127 Loki Blue 1$85.00M1969 SpitFire 1$435.00 Shipping: (Hazmat_Shipping_Services)$50.48 Discount:$100.00 Subtotal:$520.00 Order Total: $470.48They don't match. Edited August 3, 2015 by Christopher Short Quote Link to comment Share on other sites More sharing options...
bsmither Posted August 3, 2015 Share Posted August 3, 2015 Quick question:In admin, Store Settings, Stock tab, what is the setting for "Reduce stock levels"? Quote Link to comment Share on other sites More sharing options...
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