Jump to content

Backup of Files display Internal Server error


peterp
 Share

Recommended Posts

Hi all,

I was just trying to back the files  and received the following error, however it does seem to have backed up the files, I also tried the database backup and tat seems to have completed successfully.

Should I have to do something else to have the files to complete successfully.

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

 

Hope somebody can advise me

Best Regards,

Peterp

Link to comment
Share on other sites

"Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request."

That's a weird one.

CC522? Just the files gave this error?

Comparing the code between CC522 and CC608, there isn't that much of a difference. (CC608 lets you de-select backing up the images.)

So, maybe since CC522 wants to include the images in the backup, PHP is running out of memory? There is a time limit of 600 seconds, maybe running out of time?

We need to find the error logs.

Link to comment
Share on other sites

Hi Brian,

             Thanks for your reply, I decided to try and do the backup without image downloads and it completed successfully, so it seems that it maybe timing out so I will investigate changing the PHP configuration to try and give it some more time and while I'm at it I will increase the memory.

Thanks again I will let you know how I get on.

Best Regards,

Peterp

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...