Moshe Nitzani Posted February 25, 2016 Share Posted February 25, 2016 Hello Many of the orders with successful payments on our CubeCart, have a status of 'Processing'. Some do have 'Order Complete' and I can't see any difference between the two. All of our items on CubeCart are not physical or digital good, we don't ship anything or allow buyers to download. We sell in-class courses. The transaction logs look the same, same payment gateway. What makes the order get 'Order Complete' status? Kind Regards Moshe Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted February 25, 2016 Share Posted February 25, 2016 Orders that only have digital line items will go straight to completed. Orders with physical goods that need shipping go to processing. Quote Link to comment Share on other sites More sharing options...
havenswift-hosting Posted February 25, 2016 Share Posted February 25, 2016 9 minutes ago, Moshe Nitzani said: What makes the order get 'Order Complete' status? Further to Al's reply, orders with any physical goods need to be manually changed from Processing to Order Completed once you have shipped the order Ian Quote Link to comment Share on other sites More sharing options...
Moshe Nitzani Posted February 25, 2016 Author Share Posted February 25, 2016 Hi Al Thanks for the reply. Well,why would some of them go to 'Order Complete' status and some not? No admin has manually changed the status, and all of the items are not set as digital. Thanks Moshe Quote Link to comment Share on other sites More sharing options...
havenswift-hosting Posted February 25, 2016 Share Posted February 25, 2016 I know of no mechanism where orders that contain physical (i.e. Non digital) products can get set to Completed status unless manually done by an admin user. It makes no procedural sense to do this - having an rider at Processing status means "Order has been pad but needs further attention - i.e. Shipping". You should check the transaction log for these orders to see what records there are Ian Quote Link to comment Share on other sites More sharing options...
Moshe Nitzani Posted February 26, 2016 Author Share Posted February 26, 2016 Hi Ian Thanks for the reply. It does make sense, but I looked at the transaction logs of a purchase that has a status of 'Processing' and one that has 'Order Complete' and both have a single record in the log, from the payment gateway, indicating a successful payment. I manually changes the status of the order with 'Processing 'Status to 'Order complete' The transaction logs don't change of course, but the order history does, and indicates a change in status, just like in the orders that were changed automatically. I am happy with the knowledge that when the status indicates 'Processing' a payment has been received, so when doing data analysis, I can add these records to the the total sum received. Kind Regards Moshe Quote Link to comment Share on other sites More sharing options...
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