Jump to content

Problems with users unable to complete checkout


Recommended Posts

Since the upgrade to 6.1.3 I've had a couple of issues.

Firstly emails weren't going out to users.  I re-entered & saved the email password & that's now ok.


Secondly some users are not able to complete checkout & I'm getting multiple orders stuck to pending.  If I send a manual invoice they can pay it by card or paypal with no problem so it's not a problem with their payment account or card.


The error page does not make it clear what the issue is.    I can't make head nor tale of the Request Logs to figure out what's going on.  

Any tips on how to pin this down please?


Some screenshots from a buyer - prepayment, payment & rejection:








Link to comment
Share on other sites

In that order's Transaction Logs tab, Status column, it will show what PayPal Express said about the transaction.

If it is not one of the following, then PayPal is sending some other result phrase that the PayPal Pro plugin module isn't coded to handle:

'Denied', Failed', 'Pending', 'Refunded', 'Completed', or 'Processed'

Note that capitalization is important.


Link to comment
Share on other sites

The PPP plugin module doesn't know what to do about that status response.

If you have a merchant service rep at PayPal, they may be able to explain why PP is sending back that phrase.

FYI: In the module code, I also see a sub-reason (not logged) for certain responses. For example, "Pending - unilateral" meant "Made by an unregistered or unconfirmed email address."


Link to comment
Share on other sites

  • 2 weeks later...

It's been suggested to me by Paypal that it's the discount code causing the issue.  Something to do with the invoice amount not matching what's being charged.  Possibly a rounding up or rounding down issue of the discount percentage.   They suggested I feed  that back to the cart developers before taking it any further with them.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...