fettlebox Posted January 18, 2017 Share Posted January 18, 2017 Since the upgrade to 6.1.3 I've had a couple of issues. Firstly emails weren't going out to users. I re-entered & saved the email password & that's now ok. Secondly some users are not able to complete checkout & I'm getting multiple orders stuck to pending. If I send a manual invoice they can pay it by card or paypal with no problem so it's not a problem with their payment account or card. The error page does not make it clear what the issue is. I can't make head nor tale of the Request Logs to figure out what's going on. Any tips on how to pin this down please? Some screenshots from a buyer - prepayment, payment & rejection: Quote Link to comment Share on other sites More sharing options...
bsmither Posted January 18, 2017 Share Posted January 18, 2017 In that order's Transaction Logs tab, Status column, it will show what PayPal Express said about the transaction. If it is not one of the following, then PayPal is sending some other result phrase that the PayPal Pro plugin module isn't coded to handle: 'Denied', Failed', 'Pending', 'Refunded', 'Completed', or 'Processed' Note that capitalization is important. Quote Link to comment Share on other sites More sharing options...
fettlebox Posted January 18, 2017 Author Share Posted January 18, 2017 Some have no transaction log so I guess those just didn't follow through. The ones who are letting me know have 'Not Available' Quote Link to comment Share on other sites More sharing options...
bsmither Posted January 18, 2017 Share Posted January 18, 2017 The PPP plugin module doesn't know what to do about that status response. If you have a merchant service rep at PayPal, they may be able to explain why PP is sending back that phrase. FYI: In the module code, I also see a sub-reason (not logged) for certain responses. For example, "Pending - unilateral" meant "Made by an unregistered or unconfirmed email address." Quote Link to comment Share on other sites More sharing options...
fettlebox Posted January 18, 2017 Author Share Posted January 18, 2017 As ever - many thanks for the response. I do have a full merchant account now so will ring them tomorrow & post here if the response is anything useful. Cheers. Quote Link to comment Share on other sites More sharing options...
bsmither Posted January 18, 2017 Share Posted January 18, 2017 That response is not mentioned in the Developer Guide: https://www.paypalobjects.com/webstatic/en_US/developer/docs/pdf/PP_NVPAPI_DeveloperGuide_eBay.pdf Page 122. Quote Link to comment Share on other sites More sharing options...
fettlebox Posted January 26, 2017 Author Share Posted January 26, 2017 It's been suggested to me by Paypal that it's the discount code causing the issue. Something to do with the invoice amount not matching what's being charged. Possibly a rounding up or rounding down issue of the discount percentage. They suggested I feed that back to the cart developers before taking it any further with them. Quote Link to comment Share on other sites More sharing options...
bsmither Posted January 27, 2017 Share Posted January 27, 2017 That is, if CubeCart sends any info regarding a discount. We would need to see what gets sent to Paypal. Copy/Paste the text of one of the Request Log entries (obscure any personal info). Quote Link to comment Share on other sites More sharing options...
fettlebox Posted January 28, 2017 Author Share Posted January 28, 2017 I think it may be more that the total requested isn't a round number due to the discount, Not 100% sure. Will see if I can find relevant log. Thanks Quote Link to comment Share on other sites More sharing options...
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