gazmalman Posted June 13, 2018 Share Posted June 13, 2018 Getting- unable to handle request http-500 error when trying to access my admin. Stumped. The site is working and I can see i'm getting orders on paypal. Could this be anything simple, or do i have to wait till support opens again in the morning? Quote Link to comment Share on other sites More sharing options...
bsmither Posted June 13, 2018 Share Posted June 13, 2018 Let's see if the error log shows why. Quote Link to comment Share on other sites More sharing options...
gazmalman Posted June 13, 2018 Author Share Posted June 13, 2018 [13-Jun-2018 21:29:28 Europe/London] PHP Warning: file_exists() [<a href='http://docs.php.net/manual/en/function.file-exists.php'>function.file-exists.php</a>]: open_basedir restriction in effect. File(/opt/alt/php55/usr/share/php/Smarty_Undefined_Variable.php) is not within the allowed path(s): (/home/malmanfl: /tmp:) in /home/malmanfl/public_html/store/cart4/classes/autoloader.class.php on line 92 Log is full of this, every few seconds. Quote Link to comment Share on other sites More sharing options...
bsmither Posted June 13, 2018 Share Posted June 13, 2018 Please show this error message to the technical support people who are hosting your site (not CubeCart tech support). Quote Link to comment Share on other sites More sharing options...
havenswift-hosting Posted June 14, 2018 Share Posted June 14, 2018 Also upgrade your account to use PHP 7.1 or 7.2 - it appears you are running PHP 5.5 which is extremely old, unsupported and much slower than V7 Ian Quote Link to comment Share on other sites More sharing options...
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