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navimaps4u

Digital downloads not showing in customers account.

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Hello All,

Why aren't the digital downloads not showing up in the customers account page under digital downloads. it says no longer available but was never there in the first instance.

see below.

Digital Downloads

File Name Expiry Date Downloads  
This download is no longer available.

where do I go to enable this feature or edit a file?

Regards

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Please let us know which skin you are using. The downloads list in the customer's Downloads page should still list the product's name - regardless of whether it is available for download or not.

The download is not available if the product has been deleted from inventory, the time limit has expired, the order status is other than Processing or Completed, or the actual file is not where the FileManager thinks it should be.

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I am using the Foundation Skin.

The download link gets emailed to the customer, and they can download it, but doesn't show in their account.

 

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