Jackus Posted March 11 Share Posted March 11 Hello all, I have looked at all the various threads on this topic but have not found a solution. I have upgraded to latest cube cart 6.5 from around 5.6 or so. The website opens but with lots of broken links - 404 - Page Not Found The admin log in page opens but it does not recognise my username/ password combination - it just refreshes back to same log in page. I asked my host A2 and they suggested I follow Al Brookbanks instructions for resetting in database. I did this but I has not altered what happens when I try to log in. (as below) Any suggestions would be most welcome. If this is likely to be beyond my capabilities (I have no coding skills) I am willing to pay for help. Best regards, Alan Expand Requery Edit Database : sterli11_a2db Queried time : 11:2:0 UPDATE `CubeCart_admin_users` SET `password` = MD5('MD5'), `salt` = '', `new_password` = '0' WHERE `CubeCart_admin_users`.`admin_id` = 1; P.S. I also tried the password recovery I clicked the link which opens the log in with validation key, but when i enter a new password and submit it says I have entered the wrong validation key or email address. Quote Link to comment Share on other sites More sharing options...
bsmither Posted March 11 Share Posted March 11 Please verify the actual version of PHP your site is using. CubeCart 6.5.3 must run under PHP 7.4 or later - preferably PHP 8.2. If PHP 7.3 or less, CubeCart should halt immediately and issue a notice about the PHP version. Quote Link to comment Share on other sites More sharing options...
Jackus Posted March 11 Author Share Posted March 11 Hello Mr bsmither, thank you for your response. I am assuming that the new CubeCart 6.5.3 installed but I do not know or if it only partially installed. The server info is given as cpsrvd 11.110.0.24 Database client version: libmysql - mysqlnd 8.1.27 PHP extension: mysqli curl mbstring PHP version: 8.1.27 Quote Link to comment Share on other sites More sharing options...
bsmither Posted March 11 Share Posted March 11 Ok, that's all good. Coming from CC5, you may be used to using /admin/index.php. This is no longer valid. You say you get the admin login screen, so you must be using /admin_aBcDeF.php. The hash is random characters. May we have a web address to explore? Quote Link to comment Share on other sites More sharing options...
Jackus Posted March 11 Author Share Posted March 11 website is Sterling Charms by Welded Bliss - Sterling Charms 925 SilverJewellery admin: Admin Control Panel (sterlingcharms.co.uk) Quote Link to comment Share on other sites More sharing options...
bsmither Posted March 11 Share Posted March 11 Having a problem replying. Having upgraded to CC653, there may be more than one script file that starts with admin. Please verify. Quote Link to comment Share on other sites More sharing options...
Jackus Posted March 11 Author Share Posted March 11 I don't know where to look. I can't see any info like this on cPanel Quote Link to comment Share on other sites More sharing options...
bsmither Posted March 11 Share Posted March 11 The web server responds with indications that the web server is Apache, and PHP is 7.4.33. Please visit your site's control panel (Cpanel?) and use its File Explorer to view the files and folders of your site, and also the contents of ".htaccess". There are some statements that must be present concerning the rewrite engine. Then, you need to have your hosting provider make sure that the virtual host file for your site has enabled the mod_rewrite module, and that there is a statement that gives permission for directives in ".htaccess" to overrule directives in the virtual host file. Quote Link to comment Share on other sites More sharing options...
Jackus Posted March 12 Author Share Posted March 12 Thanks for all your help. I think I will ask someone to do this for me as it is beyond my abilities I think. Best wishes, Alan Quote Link to comment Share on other sites More sharing options...
Jackus Posted March 12 Author Share Posted March 12 My hosting tech fixed the actual website so all links now work but I am still locked out of admin Quote Link to comment Share on other sites More sharing options...
bsmither Posted March 12 Share Posted March 12 Please become familiar with the File Explorer in your CPanel control panel. There will be a folder named 'public_html' (or maybe 'doc_root'). That should be where the CubeCart code is at. Take note if there are more than one folder that starts with admin, and/or more than one script file that starts with admin. Quote Link to comment Share on other sites More sharing options...
BrettLee6 Posted April 5 Share Posted April 5 (edited) On 3/11/2024 at 4:19 AM, Jackus said: Hello all, I have looked at all the various threads on this topic but have not found a solution. I have upgraded to latest cube cart 6.5 from around 5.6 or so. The website opens but with lots of broken links - 404 - Page Not Found The admin log in page opens but it does not recognise my username/ password combination - it just refreshes back to same log in page. I asked my host A2 and they suggested I follow Al Brookbanks instructions for resetting in database. I did this but I has not altered what happens when I try to log in. (as below) Any suggestions would be most welcome. If this is likely to be Home Stay Ayer Keroh beyond my capabilities (I have no coding skills) I am willing to pay for help. Best regards, Alan Expand Requery Edit Database : sterli11_a2db Queried time : 11:2:0 UPDATE `CubeCart_admin_users` SET `password` = MD5('MD5'), `salt` = '', `new_password` = '0' WHERE `CubeCart_admin_users`.`admin_id` = 1; P.S. I also tried the password recovery I clicked the link which opens the log in with validation key, but when i enter a new password and submit it says I have entered the wrong validation key or email address. Upgrade to CubeCart 6.5 resulted in broken links and login issues. Followed host's reset instructions, but problem persists. Consider seeking professional help if unable to resolve. Edited April 5 by BrettLee6 Quote Link to comment Share on other sites More sharing options...
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