We have retired our very old helpdesk system and migrated to ZenDesk in order to server our customers better.
The main benefits are that our chat and helpdesk are better integrated and email content is parsed more reliably. We also have tools to be able to benchmark how quickly we are able to resolve issues and now also provide a satisfaction survey for every ticket.
Existing customers can find us on live chat or simply email [email protected]
If your email address is recognised our helpdesk will securely pull up all your customer data, subscription data and ticket history. If possible and in order for us to serve you quickly please email us using the email address held against your subscription.
Please do contact us if you experience any problems or if you have any suggestions as to how we may serve you better.
Many thanks to all our customers for your business.