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Showing results for tags 'emails'.
In our final stages of testing before going live, testing as a customer and having a bad user experience problem. --------------------- (courtesy of bsmithers) There are four main statuses of an order: 0. The shopping basket while the customer is shopping. 1. Pending: The customer is at the checkout counter and is ready to make a payment attempt. If payment is approved, then 2. If payment and a digital only order, then also 2D. 2. Processing: The customer has made payment and is waiting for the store to ship the order. 2D. Digital Order: Download links are sent. Automatically moved to 3 but maybe no email. 3. Completed: The store has shipped the order. As an admin, you will receive an admin email for status 1 or 2 (but not both). As a customer, they will receive an email for 2, 2D, and 3 (maybe). --------------------- Admin gets email when order is Processing but... Customer doesn't get any email (2) or (3)
I have a problem in that my programmer has abandoned the Cubecart project and although the website is functioning we can not make changes because we don't own this license. Without control and passwords we can not make changes. To add insult to injury, last week I had to reload an OS and subsequently all my software of which Outlook was one. I have lost all my POP3 email accounts associated with our website that is being hosted by BlueHost. My programmer set them up for me about 2 years ago but I don't remember the necessary server info and passwords required to activate them in Outlook to "receive and send". Is there any way Cubecart can help or is it purely a BlueHost.com issue? Thanks, Chris