CBGitty Posted February 24, 2014 Share Posted February 24, 2014 A month or so ago I enabled Amazon checkout on my store after upgrade to v5.2.7. it seemed to be working fine, but I have recently discovered via angry e-mails from customers that when the Amazon payment method is used, any selected product options are lost... but the customer still gets charged for the options. The options do not appear in the admin console nor on the printed invoice. I have looked at the database and the product_options field in CubeCart_order_inventory is definitely null for these orders, so I have no way of going back and seeing what they did in fact order. For products with only one option we can figure it out, but for multi-option products we often can't. So now I have had to disable the Amazon checkout. Combine this with the ongoing PayPal/checkout issues as outlined in the other threads, and I am just about at the end of my rope. Quote Link to comment Share on other sites More sharing options...
CBGitty Posted February 26, 2014 Author Share Posted February 26, 2014 I guess I'll try upgrading to 5.2.8 in a last-ditch burst of optimism that one of the various issues crippling my store has been ironed out. If not then it is time to bite the bullet and make the switch to Magento. Quote Link to comment Share on other sites More sharing options...
bsmither Posted February 26, 2014 Share Posted February 26, 2014 I eventually found that the Amazon gateway code is written such that, CubeCart sends certain contents from the shopping basket (not the product options) to Amazon, then relies on Amazon to send it all back (not having the product options), whereupon CubeCart then saves what was sent back in the Order's Inventory table. That really took me by surprise. I was looking at the CC528 code (no changes from CC527 and no significant changes from CC525). I would encourage you to submit a support ticket and mention this thread. Quote Link to comment Share on other sites More sharing options...
CBGitty Posted February 26, 2014 Author Share Posted February 26, 2014 I will give support tickets a try for this and also for the PayPal issues. Quote Link to comment Share on other sites More sharing options...
havenswift-hosting Posted February 27, 2014 Share Posted February 27, 2014 Hi Quite a few of our customers use the Amazon module but luckily none of them with product options (yet !). This module was supposedly one the best tested modules created for CubeCart as it had to go through external validation by Amazon engineers themselves before being released, however we had already found and fixed (working with Al) a small bug in older versions that caused major problems so sounds like there is another much bigger one here. Have you already reported this as a ticket and if so can you let me know what the ticket number is and I will follow this up myself with the CubeCart team Thanks Ian Quote Link to comment Share on other sites More sharing options...
CBGitty Posted February 27, 2014 Author Share Posted February 27, 2014 The ticket number is 97599. Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted February 27, 2014 Share Posted February 27, 2014 We are working on this ticket and will post the fix here when known. Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted February 27, 2014 Share Posted February 27, 2014 We got this fixed up. Massive thanks to Brian for the tip in post #3. Patch is here (please provide GitHub username if you want pull access):https://github.com/cubecart/CubeCart/commit/76cc28847337df0dffd0e0499c0dd16d791979aa Quote Link to comment Share on other sites More sharing options...
CBGitty Posted February 27, 2014 Author Share Posted February 27, 2014 I have tested and confirmed that Al's fix works. Quote Link to comment Share on other sites More sharing options...
bsmither Posted February 27, 2014 Share Posted February 27, 2014 Happy Sales! Quote Link to comment Share on other sites More sharing options...
havenswift-hosting Posted February 28, 2014 Share Posted February 28, 2014 Fantastically quick work providing a resolution for this problem by Al - just in time as well as one client that uses the Amazon gateway contacted us yesterday for advice on setting up product options ! Add my thanks to Brian for the help provided Ian Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted February 28, 2014 Share Posted February 28, 2014 I'm sorry I didn't get on to this sooner. Thanks for sending the support ticket as those get priority over the forums. I look in here as much as I can and need to evaluate priority better sometimes I think. I've only just fixed the 4 page PayPal thread too! .. might buy some extra arms. Quote Link to comment Share on other sites More sharing options...
SimChris Posted March 2, 2014 Share Posted March 2, 2014 Hi, Al have all the Amazon and PayPal fixes mentioned been rolled into the current CC download zip (5.2.8)? Topical for me since 20% of our clients use PayPal, 80% use cards via Authorize.net, and I was going to roll in the Amazon option this month. Have been double double (well now triple) checking threads before going to 5.2.8 from 5.2.5 since we have a service business and most work is time sensitive (same day/next day/3 day), and so any payment issues mean we lose the job if they don't call and say "couldn't check out." Thanks for keeping such a great product up to date with the many ongoing changes from the various payment systems! Chris Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted March 3, 2014 Share Posted March 3, 2014 Hi Chris, it's not in 5.2.8. The Amazon integration is really nice. I'm a big fan of the "pre registered" alternate checkouts. Filling out your invoice address is a pain. Quote Link to comment Share on other sites More sharing options...
SimChris Posted March 4, 2014 Share Posted March 4, 2014 Okay. So, I'm presuming I should wait for 5.2.9 before messing with Amazon ? We use the options on just about every item, so obviously big issue. Not ready to deal with Amazon add-in until mid-month (March) anyway. The threads here regarding issue with Amazon are dated later than the mid-Feb push of 5.2.8 to stable, hence my query about the "fixes" or "patch" related to options so-called bug. Whew! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.