Paul Middleton Posted August 8, 2015 Share Posted August 8, 2015 I have just installed cubecart 6 which all went well with no errors. I can click on the various options on the left hand side and the pages come up whereby I add a new product for instance and the page appears with the tabs but the tabs are greyed out and I can't do anything except for save. Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted August 8, 2015 Share Posted August 8, 2015 Is this a clean install or an upgrade - if so from what? Had you previously moved to a new location, or was that part of the new install? Quote Link to comment Share on other sites More sharing options...
Paul Middleton Posted August 8, 2015 Author Share Posted August 8, 2015 This was a clean install Quote Link to comment Share on other sites More sharing options...
bsmither Posted August 8, 2015 Share Posted August 8, 2015 Sounds like your administrative permissions are messed up. The admin you logged in as has READ permission, but not EDIT.In admin, visit the Administrators screen. Let us know if there is something wrong there. CubeCart should have made one admin with SUPERUSER status. Quote Link to comment Share on other sites More sharing options...
Paul Middleton Posted August 8, 2015 Author Share Posted August 8, 2015 Thanks, the user does have superuser privs and I've just created another but still get the same results. Quote Link to comment Share on other sites More sharing options...
bsmither Posted August 8, 2015 Share Posted August 8, 2015 The tabs across the top are all grey, and there is nothing showing in the work area, or there is a form of settings to be made?If a blank work area, because all of the tabs at the top is not selected (grey), then I would blame some javascript not working.Does your browser have an indicator that shows whether the javascript has crashed? Quote Link to comment Share on other sites More sharing options...
Paul Middleton Posted August 8, 2015 Author Share Posted August 8, 2015 (edited) No, its not the browser, its also the same on another computer. Its also the same on IE and Google Chrome Edited August 8, 2015 by Paul Middleton Quote Link to comment Share on other sites More sharing options...
Paul Middleton Posted August 9, 2015 Author Share Posted August 9, 2015 Does anyone have any ideas what it could be? Quote Link to comment Share on other sites More sharing options...
bsmither Posted August 9, 2015 Share Posted August 9, 2015 We would really need to get inside the admin and look for ourselves.In admin, the tabs across the top, having none of them active (or the General tab defaulting to active), tells me something is going on with the javascript.Are you able to get to the Dashboard and move about across the tabs there? (Dashboard, Unsettled Orders, Stock Warnings, Store Overview, Search)Are all tabs on every admin function unresponsive? Quote Link to comment Share on other sites More sharing options...
Paul Middleton Posted August 9, 2015 Author Share Posted August 9, 2015 I can get to orders, stocke warnings etc but when I go to cateories and products I can click on add new and it goes to the page but thats it,All I get is the save button What do you need to get into the site? should I pm you the un/pw? Quote Link to comment Share on other sites More sharing options...
bsmither Posted August 9, 2015 Share Posted August 9, 2015 Categories and Products involve a Rich Text Editor, and a File Picker for images.Products also involves a File Picker for digital files.The Images (under File Manager) involves a File Picker for images.Documents has a Rich Text Editor.But you say Add New (category and product), as opposed to clicking the Edit icon of any existing category or product, gets a blank page.Have you found the PHP error log? Quote Link to comment Share on other sites More sharing options...
Paul Middleton Posted August 9, 2015 Author Share Posted August 9, 2015 I've just had a look and all tabs seem to work except for when I try to use the Add a new category and add a new product tabs. It goes into the Add a new category and add an new product but the tabs don't do anything. Trying to edit the current category or product also doesn't show the item or allow me to edit it Quote Link to comment Share on other sites More sharing options...
bsmither Posted August 9, 2015 Share Posted August 9, 2015 Send me a PM with your email address.Have you found the PHP error log? Quote Link to comment Share on other sites More sharing options...
Paul Middleton Posted August 10, 2015 Author Share Posted August 10, 2015 PM'd you...I can't find a php error log. Quote Link to comment Share on other sites More sharing options...
bsmither Posted August 10, 2015 Share Posted August 10, 2015 I went to your site. For some reason, my browser is making a second page request for your site after receiving the first request.Let me see if I can out why.Also, it took a very long time to get the first page request, but since, every page request comes in within one or two seconds. Is your site hosted on an in-house server that takes a while to wakeup? There is no logo assigned to the store. Somehow, the admin Store Settings, Logos tab, have lost the reference to the logo assignments. If an assignment has not been made, then CubeCart is supposed to use the image at /skins/SKIN_IN_USE/images/SUBSTYLE_IN_USE/logo/default.png.But, it seems an assignment has been made, but that assignment has become corrupted. The <img> tag for the logo has the attribute src="/". That just pulls in another copy of the index.php file. Quote Link to comment Share on other sites More sharing options...
Paul Middleton Posted August 10, 2015 Author Share Posted August 10, 2015 Its hosted by virtualnames.co.uk. I've got several other web sites with them that use cubecart with no problem at all and one that has progressed from v4... when I purchased it several years ago.The logo might have gone because I tried to over write the software with another version. Quote Link to comment Share on other sites More sharing options...
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