International USPS Are Showing USA Domestic Rates

[LaughingHorse]

Before the last upgrade the USPS had calculated International USPS rates wrong.

I deleted the old USPS plug-in, cleared cache, etc, then installed the new USPS plug-in set it up wiht both domestic and international and am still getting the same error.

What it is doing is calculating US Domestic rates, showing them, and never going to the International rates.

We have added a $3.50 "handling" fee to help offset the cost of signature required, so if you check the post office rates at https://postcalc.usps.com/ you will see our rate is different than either domestic or international.

However, First-Class Package International Service to South Africa on a 4 ounce package should be USD 13.25 NOT USD 6.84 which is domestic USA first class package rates (with the extra $3.50)

See attached

How do I get it to calculate or show and use International Rates when the shipment is for International, and the buyer enters an International address for ship to address?

By the way, the error in International rates that just happened, the buyer entered an international Bill to, and International Ship To address. Both in South Africa.

[bsmither]

Please examine the admin, Request Log. There should be the Rate Request and the Response by USPS.

Also, please let us know if this particular order was made by a "ghost" customer. A "ghost" customer is able to checkout but not first create an account.

We may need for you to look at specific database contents outside of CubeCart (that is, phpMyAdmin).

[LaughingHorse]

Today, 10:36     
Request Sent -
API=IntlRateV2&XML=<IntlRateV2Request USERID="XXXXXXXXXXXX"> <Package ID="0"> <Pounds>0</Pounds> <Ounces>7</Ounces> <Machinable>false</Machinable> <MailType>Package</MailType> <ValueOfContents>19.95</ValueOfContents> <Country>South Africa</Country> <Container>VARIABLE</Container> <Size>REGULAR</Size> <Width></Width> <Length></Length> <Height></Height> <Girth/> </Package> </IntlRateV2Request>
Response received
<?xml version="1.0" encoding="UTF-8"?> <IntlRateV2Response><Package ID="0"><Prohibitions>Articles relating to lotteries. Charged butane gas lighters and refills. Cigarettes exceeding 2 kg per thousand in weight. Diamonds or precious stones except in registered First-Class Mail International shipments. Honey. Prison-made articles.</Prohibitions><Restrictions>None</Restrictions><Observations>1. Import licenses are required for many types of goods. Therefore, senders should ascertain from the addressee before mailing whether the necessary documents are held. 2. Licenses are not required for bona fide gifts not exceeding R 200 (Rand) in value. 3. Coins; banknotes; currency notes (paper money); traveler's checks; platinum, gold, and silver (manufactured or not); precious stones; jewelry; and other valuable articles are admitted only in Registered Mail.</Observations><CustomsForms>First-Class Mail International items and Priority Mail International Flat Rate Envelopes and Small Flat Rate Boxes: PS Form 2976 (see 123.61) Priority Mail International parcels: PS Form 2976-A inside 2976-E (envelope)</CustomsForms><ExpressMail>Country Code: ZA Reciprocal Service Name: Priority Mail Required Customs Form/Endorsement 1. Business documents, business letters, and commercial papers. No form required. Endorse item clearly next to mailing label as BUSINESS PAPERS. 2. Merchandise samples without commercial value, microfilm, microfiche, and private letters. PS Form 2976-B placed inside PS Form 2976-E (plastic envelope). 3. Merchandise, advertising materials, and all articles subject to customs duty. PS Form 2976-B placed inside PS Form 2976-E (plastic envelope). Identify contents completely and state whether an import license, if required, is attached. Notes: 1. Coins; banknotes; currency notes, including paper money; securities of any kind payable to bearer; traveler's checks; platinum, gold, and silver; precious stones; jewelry; watches; and other valuable articles are prohibited in Priority Mail Express International shipments to South Africa. 2. Items will be accepted and delivered to private post office boxes; however, it is preferred that items be addressed to street addresses. Areas Served: Bloemfontein Capetown Durban East London Germiston Johannesburg Kimberly Port Elizabeth Pretoria Randsburg (Postal Codes 2125 and 2194 within the delivery area for Johannesburg) Sandton City (Postal Codes 2146 and 2199)</ExpressMail><AreasServed>Please reference Express Mail for Areas Served.</AreasServed><AdditionalRestrictions>No Additional Restrictions Data found.</AdditionalRestrictions><Service ID="12"><Pounds>0</Pounds><Ounces>7</Ounces><Machinable>false</Machinable><MailType>Package</MailType><Container>VARIABLE</Container><Size>REGULAR</Size><Width>0.0</Width><Length>0.0</Length><Height>0.0</Height><Girth>0.0</Girth><Country>SOUTH AFRICA</Country><Postage>124.75</Postage><ExtraServices><ExtraService><ServiceID>1</ServiceID><ServiceName>Insurance</ServiceName><Available>True</Available><Price>0.00</Price></ExtraService></ExtraServices><ValueOfContents>19.95</ValueOfContents><SvcCommitments>1 - 3 business days to many major markets</SvcCommitments><SvcDescription>USPS GXG&amp;lt;sup&amp;gt;&amp;#8482;&amp;lt;/sup&amp;gt; Envelopes</SvcDescription><MaxDimensions>USPS-Produced regular size cardboard envelope (12-1/2" x 9-1/2"), the legal-sized cardboard envelope (15" x 9-1/2") and the GXG Tyvek envelope (15-1/2" x 12-1/2")</MaxDimensions><MaxWeight>70</MaxWeight></Service><Service ID="1"><Pounds>0</Pounds><Ounces>7</Ounces><Machinable>false</Machinable><MailType>Package</MailType><Container>VARIABLE</Container><Size>REGULAR</Size><Width>0.0</Width><Length>0.0</Length><Height>0.0</Height><Girth>0.0</Girth><Country>SOUTH AFRICA</Country><Postage>58.95</Postage><ExtraServices><ExtraService><ServiceID>1</ServiceID><ServiceName>Insurance</ServiceName><Available>True</Available><Price>0.00</Price></ExtraService></ExtraServices><ValueOfContents>19.95</ValueOfContents><SvcCommitments>3 - 5 business days to many major markets</SvcCommitments><SvcDescription>Priority Mail Express International&amp;lt;sup&amp;gt;&amp;#8482;&amp;lt;/sup&amp;gt;</SvcDescription><MaxDimensions>Max. length 36", max. length plus girth 79"</MaxDimensions><MaxWeight>66</MaxWeight></Service><Service ID="2"><Pounds>0</Pounds><Ounces>7</Ounces><Machinable>false</Machinable><MailType>Package</MailType><Container>VARIABLE</Container><Size>REGULAR</Size><Width>0.0</Width><Length>0.0</Length><Height>0.0</Height><Girth>0.0</Girth><Country>SOUTH AFRICA</Country><Postage>47.00</Postage><ExtraServices/><ValueOfContents>19.95</ValueOfContents><InsComment>SERVICE</InsComment><SvcCommitments>6 - 10 business days to many major markets</SvcCommitments><SvcDescription>Priority Mail International&amp;lt;sup&amp;gt;&amp;#174;&amp;lt;/sup&amp;gt;</SvcDescription><MaxDimensions>Max. length 42", max. length plus girth combined 79"</MaxDimensions><MaxWeight>66</MaxWeight></Service><Service ID="11"><Pounds>0</Pounds><Ounces>7</Ounces><Machinable>false</Machinable><MailType>Package</MailType><Container>VARIABLE</Container><Size>REGULAR</Size><Width>0.0</Width><Length>0.0</Length><Height>0.0</Height><Girth>0.0</Girth><Country>SOUTH AFRICA</Country><Postage>93.95</Postage><ExtraServices/><ValueOfContents>19.95</ValueOfContents><InsComment>SERVICE</InsComment><SvcCommitments>6 - 10 business days to many major markets</SvcCommitments><SvcDescription>Priority Mail International&amp;lt;sup&amp;gt;&amp;#174;&amp;lt;/sup&amp;gt; Large Flat Rate Box</SvcDescription><MaxDimensions>USPS-Produced Box: 23-11/16" x 11-3/4" x 3" or 12" x 12" x 5-1/2"&lt;br>Maximum weight 20 pounds.</MaxDimensions><MaxWeight>20</MaxWeight></Service><Service ID="9"><Pounds>0</Pounds><Ounces>7</Ounces><Machinable>false</Machinable><MailType>Package</MailType><Container>VARIABLE</Container><Size>REGULAR</Size><Width>0.0</Width><Length>0.0</Length><Height>0.0</Height><Girth>0.0</Girth><Country>SOUTH AFRICA</Country><Postage>71.95</Postage><ExtraServices/><ValueOfContents>19.95</ValueOfContents><InsComment>SERVICE</InsComment><SvcCommitments>6 - 10 business days to many major markets</SvcCommitments><SvcDescription>Priority Mail International&amp;lt;sup&amp;gt;&amp;#174;&amp;lt;/sup&amp;gt; Medium Flat Rate Box</SvcDescription><MaxDimensions>USPS-Produced Box: 13-5/8" x 11-7/8" x 3-3/8" or 11" x 8-1/2" x 5-1/2"&lt;br>Maximum weight 20 pounds.</MaxDimensions><MaxWeight>20</MaxWeight></Service><Service ID="16"><Pounds>0</Pounds><Ounces>7</Ounces><Machinable>false</Machinable><MailType>Package</MailType><Container>VARIABLE</Container><Size>REGULAR</Size><Width>0.0</Width><Length>0.0</Length><Height>0.0</Height><Girth>0.0</Girth><Country>SOUTH AFRICA</Country><Postage>33.95</Postage><ExtraServices/><ValueOfContents>19.95</ValueOfContents><InsComment>SERVICE</InsComment><SvcCommitments>6 - 10 business days to many major markets</SvcCommitments><SvcDescription>Priority Mail International&amp;lt;sup&amp;gt;&amp;#174;&amp;lt;/sup&amp;gt; Small Flat Rate Box</SvcDescription><MaxDimensions>USPS-Produced Box: 8-5/8" x 5-3/8" x 1-5/8"&lt;br>Maximum weight 4 pounds.</MaxDimensions><MaxWeight>4</MaxWeight></Service><Service ID="24"><Pounds>0</Pounds><Ounces>7</Ounces><Machinable>false</Machinable><MailType>Package</MailType><Container>VARIABLE</Container><Size>REGULAR</Size><Width>0.0</Width><Length>0.0</Length><Height>0.0</Height><Girth>0.0</Girth><Country>SOUTH AFRICA</Country><Postage>33.95</Postage><ExtraServices/><ValueOfContents>19.95</ValueOfContents><InsComment>SERVICE</InsComment><SvcCommitments>6 - 10 business days to many major markets</SvcCommitments><SvcDescription>Priority Mail International&amp;lt;sup&amp;gt;&amp;#174;&amp;lt;/sup&amp;gt; DVD Flat Rate priced box</SvcDescription><MaxDimensions>USPS-Produced Box: 7-9/16" x 5-7/16" x 5/8"&lt;br>Maximum weight 4 pounds.</MaxDimensions><MaxWeight>4</MaxWeight></Service><Service ID="25"><Pounds>0</Pounds><Ounces>7</Ounces><Machinable>false</Machinable><MailType>Package</MailType><Container>VARIABLE</Container><Size>REGULAR</Size><Width>0.0</Width><Length>0.0</Length><Height>0.0</Height><Girth>0.0</Girth><Country>SOUTH AFRICA</Country><Postage>33.95</Postage><ExtraServices/><ValueOfContents>19.95</ValueOfContents><InsComment>SERVICE</InsComment><SvcCommitments>6 - 10 business days to many major markets</SvcCommitments><SvcDescription>Priority Mail International&amp;lt;sup&amp;gt;&amp;#174;&amp;lt;/sup&amp;gt; Large Video Flat Rate priced box</SvcDescription><MaxDimensions>USPS-Produced Box: 9-1/4" x 6-1/4" x 2"&lt;br>Maximum weight 4 pounds.</MaxDimensions><MaxWeight>4</MaxWeight></Service><Service ID="15"><Pounds>0</Pounds><Ounces>7</Ounces><Machinable>false</Machinable><MailType>Package</MailType><Container>VARIABLE</Container><Size>REGULAR</Size><Width>0.0</Width><Length>0.0</Length><Height>0.0</Height><Girth>0.0</Girth><Country>SOUTH AFRICA</Country><Postage>13.25</Postage><ExtraServices/><ValueOfContents>19.95</ValueOfContents><InsComment>SERVICE</InsComment><SvcCommitments>Varies by destination</SvcCommitments><SvcDescription>First-Class Package International Service&amp;lt;sup&amp;gt;&amp;#8482;&amp;lt;/sup&amp;gt;</SvcDescription><MaxDimensions>Other than rolls: Max. length 24", max length, height and depth (thickness) combined 36"&lt;br>Rolls: Max. length 36". Max length and twice the diameter combined 42"</MaxDimensions><MaxWeight>4</MaxWeight></Service></Package></IntlRateV2Response>

So it is receiving info the package is going to South Africa in this instance.

[bsmither]

This seems to be what the USPS gave you:

<Service ID="12">124.75
<Service ID="1">58.95
<Service ID="2">47.00
<Service ID="11">93.95
<Service ID="9">71.95
<Service ID="16">33.95
<Service ID="24">33.95
<Service ID="25">33.95
<Service ID="15">13.25

CubeCart will automatically choose (unless the code is edited) to show as the default selection to the customer the least expensive shipping choice from among all the enabled shipping modules.

Do you have any other shipping module enabled?

 

[LaughingHorse]

Just UPS

[bsmither]

There was a very old complaint -- I am confident it has been fixed -- that a customer could use one delivery address, get a shipping rate assigned to that basket, then at the last step of checking out, change the delivery address but CubeCart would fail to dump any previously acquired shipping rates.

I notice and have to ask, why is your store's address shown as the billing address in the image posted above?

Also, please let us know if this particular order was made by a "ghost" customer. A "ghost" customer is able to checkout but not create an account.

We may need for you to look at specific database contents outside of CubeCart (that is, phpMyAdmin).

[LaughingHorse]

I created the account as a test account. I then tested with a delivery address similar to one of a customer who placed an order.

When I placed the order, I started by logging in with the test account.

Then I selected the item.

Then I went to checkout, the system automatically calculates shipping from the company address, NOT the customer Ship To address at that point.

The customer has not been asked to enter an address, so I clicked on checkout, and the system defaulted to the bill to address, I was able to enter a new ship to address. Which I did for South Africa.

The shipping charges did not change after entering the new Ship To address.

When we have had customers in the USA who place orders, the system at first defaults to shipping charges as if we were shipping to ourselves from our address.

Then when the customer enters their actual Ship To address, the system corrects the Domestic rates to their actual Ship To.

Unfortunately, this is not happening on International.

[LaughingHorse]

What database contents should I have a look at?

Has anyone else tested and gotten similar results as me regarding USPS International?

[Dirty Butter]

What happens if the "customer" manually refreshes the page after the international shipping address is input?

[LaughingHorse]

The price shows Domestic rates.

For some reason, International rates gt bypassed.