mojee Posted February 6, 2016 Share Posted February 6, 2016 it send a lot of email when order is pending. how to sort out it. before one customer told me he received 10 emails order received, now other customer telling 20 email in 24 hrs, order status is pending (because need more time to complete it ) Quote Link to comment Share on other sites More sharing options...
bsmither Posted February 7, 2016 Share Posted February 7, 2016 Do you have a modification installed? CubeCart 6 does not send emails to customers when the order goes to Pending. Quote Link to comment Share on other sites More sharing options...
mojee Posted February 8, 2016 Author Share Posted February 8, 2016 (edited) first time I installed using Softaculous V 6.0.8 after I updated two times to til the latest version. I moved hosting one time. I don't know if it is effect. now I change order status as soon as possible from pending to complete. also I can't set status as processing. Edited February 8, 2016 by mojee Quote Link to comment Share on other sites More sharing options...
bsmither Posted February 8, 2016 Share Posted February 8, 2016 CubeCart will automatically move an order to Complete if that order has only digital items in it. There is a setting: admin, Store Settings, Features tab, "Don't check skipped order processing email" that if enabled, will allow an Administrator to move an order straight from Pending to Complete and not be concerned with what CubeCart would normally do at the Processing phase. If not enabled, and an Administrator moves an order to Complete, CubeCart will first send the order through Processing on it's way to Complete. At Processing, an email gets sent, as well as anything else a plugin will want to do to the order. Quote Link to comment Share on other sites More sharing options...
mojee Posted February 12, 2016 Author Share Posted February 12, 2016 can you tell me how do stop it sending email. please help me people getting email again and again even order is cancelled . if i remove sender email? is it ok? Quote Link to comment Share on other sites More sharing options...
bsmither Posted February 12, 2016 Share Posted February 12, 2016 You can make CubeCart stop sending email in admin, Store Settings, Advanced tab, Email section: Sending method: SMTP Outgoing SMTP Host: leave blank The admin won't get any emails either. Quote Link to comment Share on other sites More sharing options...
mojee Posted February 12, 2016 Author Share Posted February 12, 2016 I removed sender email. waiting next customer what he said. Quote Link to comment Share on other sites More sharing options...
havenswift-hosting Posted February 13, 2016 Share Posted February 13, 2016 10 hours ago, mojee said: I removed sender email. waiting next customer what he said. That will stop all emails being sent from the store (as Brian pointed out) which cannot be a good solution - how can you possibly run an E-Commerce store and not send any emails at all to customers. I think you need to investigate why your store is sending so many emails as that is not normal behaviour for CubeCart Ian Quote Link to comment Share on other sites More sharing options...
mojee Posted February 13, 2016 Author Share Posted February 13, 2016 you are right havenswift, but I don't want my customer get dozen email just Thank you for your payment!. my last two customers are angry just for repeating same email, Thank you for your payment! I thought to reply manually as I don't have load of customer. Quote Link to comment Share on other sites More sharing options...
bsmither Posted February 13, 2016 Share Posted February 13, 2016 Rereading this thread, the first complaint said the customer received 20 emails in 24 hours saying the order is pending. A stock CubeCart does not do that. There is no email sent to the customer when an order goes to Pending. There is no "timer" that would have CubeCart spread out the automatic sending of any of the emails. The post above says the customers complain about getting a "Payment Received" email many times. This is a result triggered by an action initiated by the payment gateway. You also say the order cannot be set to Processing. CubeCart will automatically move an order to Complete if that order has only digital items in it. No matter how many times the administrator sets the digital-only order to Processing, CubeCart will follow through and move it to Complete -- and send out a fresh set of emails. But not Payment Received - only the gateway triggers that. Quote Link to comment Share on other sites More sharing options...
mojee Posted February 14, 2016 Author Share Posted February 14, 2016 I have no any item digital set for listing. I have two paypal gateway installed if it effect. Quote Link to comment Share on other sites More sharing options...
bsmither Posted February 14, 2016 Share Posted February 14, 2016 I have heard of an instance involving CubeCart and PayPal, where PayPal is trying to contact the CubeCart store with the IPN and is getting a non-response. CubeCart may actually be getting the IPN and acting on it, and sending a Processing email), but because PayPal is not receiving a 200 OK response from the web server hosting CubeCart, PayPal tries again a short time later. PayPal keeps attempting to get a 200 OK response from the web server doubling the time to wait till the next attempt after each failure. The email you say is the email when the order goes to Pending may be getting sent by PayPal to the customer. Quote Link to comment Share on other sites More sharing options...
mojee Posted February 14, 2016 Author Share Posted February 14, 2016 then how to stop it or sort it out. now I set again sender email but not php, now using smtp ssl. Quote Link to comment Share on other sites More sharing options...
bsmither Posted February 14, 2016 Share Posted February 14, 2016 "How to stop it" We need to investigate a few things. In admin, Request Log, see if there are any PayPal related log entries. Then, in admin, Error Log, System Error Log tab, determine if any entries are related to PayPal. Then, in your PayPal Merchant Account control panel (at PayPal, not in CubeCart admin), see if PayPal recorded any abnormal communication with your store. Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted February 14, 2016 Share Posted February 14, 2016 If one of your cooperative customers could send you one of these emails to you as an attachment, you should be able to tell if it's coming from PayPal. If you get a copy of it, please share here, although you would likely need to blur out certain sensitive info. Quote Link to comment Share on other sites More sharing options...
mojee Posted February 14, 2016 Author Share Posted February 14, 2016 Hi I removed again sender email as I check request log and Request Sent - https://www.paypal.com/cgi-bin/webscr Response receivedVERIFIED above request is going regularly. Quote Link to comment Share on other sites More sharing options...
bsmither Posted February 14, 2016 Share Posted February 14, 2016 We still would like you to examine your logs at your PayPal Merchant control panel. We can see that CubeCart is receiving the IPN and acting on it, and so sending back at request for verification and getting a response from PayPal. But there is no logs in Cubecart that would verify PayPal got a 200 OK response from the web server handling your site. In your hosting control panel (Cpanel?), you may be able to find WEB SERVER access and error logs. You may also find PHP's error log. In the Web Server access log, you may find a log entry from PayPal with the IPN. That log entry will state waht response was sent back: "200 OK" or "500 Error". Quote Link to comment Share on other sites More sharing options...
mojee Posted February 17, 2016 Author Share Posted February 17, 2016 this customer not told me but when i check order history (one order only). after i complete status it still processing in history. i attached photo Quote Link to comment Share on other sites More sharing options...
bsmither Posted February 17, 2016 Share Posted February 17, 2016 This is very likely the payment processor (I am guessing PayPal?) trying to get a 200 OK response from your store when the IPN is sent. Notice how each Processing entry is twice the number of minutes elapsed since the previous entry. So, there is something about your store (or web server) that is not responding to the IPN with a 200 OK status. Quote Link to comment Share on other sites More sharing options...
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