JulieeeQ Posted March 13, 2017 Share Posted March 13, 2017 (edited) Hi, I am not sure if this is related but for the last few days I can't accept paypal payments. It takes the buyer to paypal and then back to our website to pay. Any suggestions please? Paypal said it is not happening on their end. I ran the test in the backend and it says I am connecting so can't figure it out. What does this mean please - Duplicate entry '2754' for key 'PRIMARY' ? Thank you Edited March 13, 2017 by JulieeeQ Quote Link to comment Share on other sites More sharing options...
bsmither Posted March 13, 2017 Share Posted March 13, 2017 I have no answer for PayPal in particular, but the error message can be explained with this example: A query is made in the database looking for a record where 'id' is 2754 and 'code' is "ABC". There isn't a record with that criteria, but there is a record where 'id' is 2754 and 'code' is "XYZ". The 'id' parameter is a unique and primary means of identifying records. Because the query did not find any matching records, instead of updating an existing record, the program tries to insert a new record in the database. Assuming the code making the query has no bugs, the code is trying to insert a new record where the 'id' value already exists for an existing record. So, whatever source gave the code 2754 and "ABC" was wrong -- somehow "ABC" was supplied when it should have been "XYZ". Again, that is just the meaning of the error message but not an analysis of why it is happening with PayPal transactions. Quote Link to comment Share on other sites More sharing options...
keat Posted March 13, 2017 Share Posted March 13, 2017 I'm not aware of any issues with our sites accepting paypal. We use the paypal standard gateway Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted March 13, 2017 Share Posted March 13, 2017 I have had PayPal issues with some orders, not with others, for the last few days. Quote Link to comment Share on other sites More sharing options...
JulieeeQ Posted March 13, 2017 Author Share Posted March 13, 2017 Thank you everyone. My time frame is as per the above post but still not resolved. Quote Link to comment Share on other sites More sharing options...
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