vidmarc Posted July 20, 2020 Share Posted July 20, 2020 1) Customers are not able to complete the checkout process, i.e. they are not taken to Paypal from the website, or they are taken there but still cannot complete the process, or the payment just doesn't go through. 2) Customers are completing the checkout process, the money is going through in Paypal, but the site itself is not recognizing it. The orders sit at "pending". And we have it set so that orders that don't go through eventually just get cancelled. So it's happened that I've had to refund customers' money who kept making orders thinking that their initial payments hadn't gone through. While these problems are not happening very frequently, it's concerning to me that this is still happening at all even after updates to the payment modules. And as these issues seem to be at the heart of what went wrong a few months ago when we had a pre-order event, I am not confident that we won't just have the same issue if we try it again. Any suggestions? Link to comment Share on other sites More sharing options...
Lastwolf Posted July 21, 2020 Share Posted July 21, 2020 Which paypal module are you using? Have you tried it using the foundation skin? 90% of the problems I've have with paypal are skin related but your mileage may vary. Link to comment Share on other sites More sharing options...
vidmarc Posted July 21, 2020 Author Share Posted July 21, 2020 PayPal Commerce Platform: 1.3.11 Skin: Custom Foundation 5 Skin Configuration (SemperFi, basic colour changes) Link to comment Share on other sites More sharing options...
vidmarc Posted July 21, 2020 Author Share Posted July 21, 2020 I'm seeing these sort of errors in the Request log: Error: cURL Error (22): The requested URL returned error: 400 Bad Request Response received (400 - Bad Request) Link to comment Share on other sites More sharing options...
Lastwolf Posted July 21, 2020 Share Posted July 21, 2020 The latest Paypal commerce version is 1.3.15 maybe it's a bug that's been ironed out ? Link to comment Share on other sites More sharing options...
vidmarc Posted July 21, 2020 Author Share Posted July 21, 2020 Thanks - it's actually 1.3.16 now. Strange that Dashboard didn't point the update out. Link to comment Share on other sites More sharing options...
Lastwolf Posted July 21, 2020 Share Posted July 21, 2020 Well there ya go, even I'm a version behind, shows it's not just you not seeing the updates. Link to comment Share on other sites More sharing options...
vidmarc Posted July 22, 2020 Author Share Posted July 22, 2020 Even with the latest PayPal Commerce Platform 1.3.16 installed, I'm still seeing these Request Log errors. Error: cURL Error (22): The requested URL returned error: 400 Bad Request Response received (400 - Bad Request) I have no idea what it means, or what exactly is causing it. Anyone? Link to comment Share on other sites More sharing options...
bsmither Posted July 22, 2020 Share Posted July 22, 2020 An error such as this (200, 301, 302, 404, 500, etc) is sent by the web server that received the request asking for info (typically, a web page). Additionally, the actual script that the web server tells the server machine to run can instruct the web server to send back a specific response code. So, for reasons unknown, this web server (or script running on the server box) at PayPal does not like something about the request. If the reason can be discerned, perhaps there may be a log at PayPal listing what happened. (But I would not know if this log exists.) Link to comment Share on other sites More sharing options...
vidmarc Posted July 22, 2020 Author Share Posted July 22, 2020 I have the complete request log message, but I'm not sure that includes what is causing the error? Link to comment Share on other sites More sharing options...
bsmither Posted July 22, 2020 Share Posted July 22, 2020 The complete request could contain what PayPal does not like. The problem is, identifying what about it, exactly, is the disagreeable part. Link to comment Share on other sites More sharing options...
vidmarc Posted July 22, 2020 Author Share Posted July 22, 2020 Do the other Paypal plugins work any better? PayPal Standard PayPal Powered by Braintree Link to comment Share on other sites More sharing options...
bsmither Posted July 22, 2020 Share Posted July 22, 2020 Personally, I have no way of knowing. CubeCart HQ will need to get involved. Link to comment Share on other sites More sharing options...
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