Retrodisco Posted November 11, 2020 Share Posted November 11, 2020 Never had this issue ever, not that I know of. A customer just said they are trying to purchase an item, they add it to cart, when they go to cart it's gone and they cant buy it. Never come accross, this in over 3000 sales. Update, hes managed to do it from his phone, but not his Windows 10 laptop Link to comment Share on other sites More sharing options...
Al Brookbanks Posted November 11, 2020 Share Posted November 11, 2020 Do you know what browser and OS they are using with version? Link to comment Share on other sites More sharing options...
Retrodisco Posted November 11, 2020 Author Share Posted November 11, 2020 Windows 10, Edge apparently. Link to comment Share on other sites More sharing options...
Al Brookbanks Posted November 11, 2020 Share Posted November 11, 2020 I can't reproduce it on Edge/Win10 on my development store or the demo store. Post back if you find anything else. Link to comment Share on other sites More sharing options...
havenswift-hosting Posted November 11, 2020 Share Posted November 11, 2020 This type of thing is much more likely to be a hosting setup / configuration issue anyway rather than a CubeCart problem but can also confirm that have recently been doing a lot of testing with CubeCart on Edge and havent come across any compatibility issues at all Ian Link to comment Share on other sites More sharing options...
Al Brookbanks Posted November 11, 2020 Share Posted November 11, 2020 Could be relevant. How's that for clickbait!? Link to comment Share on other sites More sharing options...
Retrodisco Posted November 19, 2020 Author Share Posted November 19, 2020 Another client today has stated they've tried to add to cart via their phone and when they go to checkout the cart is empty (it isnt empty, it contains multiples, they just cant get to it) More info: Seems it is there but they can't get to the checkout area, clicking secure checkout button the side panel just slides away again, clicking the store logo top left and trying again seems to clear that issue, but obviously customers will leave without asking for it to be solved. Seems to be a mobile site issue Edit: Even more info, if you click within the item itself this happens, if you click the buy button from the front page or main section, and NOT within the item itself going to checkout will work. Going from item description straight to checkout is the issue it seems. Edit again, Even more: Forcing Jump To Basket makes it work, but I dont want that feature enabled as there is no continue shopping option on Minimaliser theme View basket doesnt work either when the issue is showing. Link to comment Share on other sites More sharing options...
Al Brookbanks Posted November 19, 2020 Share Posted November 19, 2020 Which mobile browser and OS? Link to comment Share on other sites More sharing options...
Retrodisco Posted November 19, 2020 Author Share Posted November 19, 2020 Iphone various models, does it on my 11 Pro, latest ios, customer had iphone 8. Its been an issue on and off for years, never managed to replicate until today Easiest way to see it is to go to an item description, like to buy and then try to go direct to checkout Is it possible to add a 'continue shopping' button at checkout? Its doing the same on my laptop too, click to buy within the item description and cart is empty Link to comment Share on other sites More sharing options...
Retrodisco Posted November 19, 2020 Author Share Posted November 19, 2020 Sorry for continued posting. If you click to buy from the category listing, it adds fine and works. Foundation skin is the same Basket seems to show random things, sometimes there, sometimes not, Firefox on PC seems to not work right, other browsers do. Firefox seems to have 'two' carts, which appear and disappear randomly. I seem to have two issues, the mobile issue where purchase within the item itself does allow basket to open properly and Firefox on PC have two seemingly random carts (browers cache cleared too) Link to comment Share on other sites More sharing options...
Al Brookbanks Posted November 20, 2020 Share Posted November 20, 2020 So the actual issue issue is over caching on the server or browser. What skin are you using? Link to comment Share on other sites More sharing options...
Retrodisco Posted November 20, 2020 Author Share Posted November 20, 2020 Minimaliser Link to comment Share on other sites More sharing options...
Al Brookbanks Posted November 20, 2020 Share Posted November 20, 2020 The author of that skin hasn't kept it updated with recent CubeCart versions. Use the Foundation skin and see if the issue persists. Link to comment Share on other sites More sharing options...
Retrodisco Posted November 20, 2020 Author Share Posted November 20, 2020 13 hours ago, Al Brookbanks said: The author of that skin hasn't kept it updated with recent CubeCart versions. Use the Foundation skin and see if the issue persists. Yes it happens with Foundation too Link to comment Share on other sites More sharing options...
tucstore Posted November 22, 2020 Share Posted November 22, 2020 i am having the problem also Link to comment Share on other sites More sharing options...
Al Brookbanks Posted November 24, 2020 Share Posted November 24, 2020 This was a headache and it should have come up in the beta versions. Please replace your classes/session.class.php file with this one: https://raw.githubusercontent.com/cubecart/v6/v6-master/classes/session.class.php Link to comment Share on other sites More sharing options...
Retrodisco Posted November 24, 2020 Author Share Posted November 24, 2020 thanks will try this now will this also solve the mobile browser issue where you cant go to the cart if you click to buy with the item description and try to check out straight after Link to comment Share on other sites More sharing options...
Al Brookbanks Posted November 24, 2020 Share Posted November 24, 2020 Hopefully!!! Link to comment Share on other sites More sharing options...
Retrodisco Posted November 26, 2020 Author Share Posted November 26, 2020 The not being able to checkout or view basket issue still exists on iphone as it has for a couple years, seems you HAVE to be logged in first, if you try to buy as a new customer it just gets stuck in a loop. Only happens if you purchase within an item description and then try to go to checkout or basket. Link to comment Share on other sites More sharing options...
havenswift-hosting Posted November 26, 2020 Share Posted November 26, 2020 This sounds very much like a skin issue - what version of CubeCart are you running, what skin and has it had modifications from standard Link to comment Share on other sites More sharing options...
tucstore Posted November 30, 2020 Share Posted November 30, 2020 On 11/24/2020 at 6:02 PM, Al Brookbanks said: This was a headache and it should have come up in the beta versions. Please replace your classes/session.class.php file with this one: https://raw.githubusercontent.com/cubecart/v6/v6-master/classes/session.class.php did this fix the issue ? Link to comment Share on other sites More sharing options...
Retrodisco Posted December 1, 2020 Author Share Posted December 1, 2020 Seems to be ok now Installing new version but updating database just hangs Link to comment Share on other sites More sharing options...
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