Gigi71 Posted November 15, 2023 Posted November 15, 2023 When a customer gets as far as clicking to pay, but then abandons paying, a pending order is created and Cubecart still puts the download links for digital products in the customer's Digital Downloads area. I have many customers come back to me saying they can't download their order (not realising it's because they haven't paid), and this becomes quite confusing for the customer. I've just been explaining this to them in the past, but it's getting quite frequent. Old versions of Cubecart didn't put the download links in their account until a successful payment was received. Is there a setting I have missed somewhere, or is there any way for these download links not to appear until payment is actually received? (currently running version 6.2.2 because Daren from Semperfi used to do my updates and I'm too scared I'll stuff something up if I try to do upgrades myself Quote
Al Brookbanks Posted November 15, 2023 Posted November 15, 2023 We can look at this but definitely upgrade to the latest version. We can do this whilst respecting any modifications. If you want me to upgrade your store and fix the digital download links we can do this with technical support. More info here: https://www.cubecart.com/technical-support I hope we can work with you. Quote
bsmither Posted November 16, 2023 Posted November 16, 2023 This was fixed in CC6.2.4: see the GitHub issue #2187. https://github.com/cubecart/v6/issues/2187 Quote
Al Brookbanks Posted November 16, 2023 Posted November 16, 2023 Good find Brian. You just need to upgrade @Gigi71 Quote
Gigi71 Posted November 17, 2023 Author Posted November 17, 2023 Thank you so much for your replies - I think I will take up your offer in the New Year for sure after my Christmas rush is over. 1 Quote
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