fettlebox Posted November 12, 2013 Share Posted November 12, 2013 My international users are getting the following message: The following errors were detected: Unfortunately there are no suitable shipping methods available for your order. This may be because the total weight of your order is too high or we cannot ship to your country. Please contact a member of our staff for any further inquiries. I also get it if I try to make test orders to international locations. The first report today was from New Zealand. I've had plenty of order from there. When I checked the countries codes in my shipping by weight area the NZ code was no longer there. I added it back in but no joy. I have since had a report from Malta. The iso code is present (MT) as I added it specifically for this customer in the past & they ordered successfully. Now no international order works. They were coming in prior to the report from NZ. UK works fine. I have upgraded to the latest version (I was 2 minor upgrades behind) but still doesn't work. I'm baffled how the NZ code was lost in the first place & why adding it back has borked all international orders Quote Link to comment Share on other sites More sharing options...
fettlebox Posted November 12, 2013 Author Share Posted November 12, 2013 OK - I go into my allowed zones in the shipping by weight section & only UK is listed. i add Malta & now I can ship ok to Malta. So I have to add all the countries back again here? How did they disappear? I've been shipping all over the world unti today??? Quote Link to comment Share on other sites More sharing options...
bsmither Posted November 12, 2013 Share Posted November 12, 2013 Did you add countries here, originally? What happens if you remove everything from the Allowed Zones? (That is, by allowing nothing specific, you allow everywhere.) Quote Link to comment Share on other sites More sharing options...
fettlebox Posted November 12, 2013 Author Share Posted November 12, 2013 No, I did not have anything in the allowed zones. Adding the countries I usually ship to in there works around the problem With nothing in there I can only ship to UK. If I try to ship to a country not on the allowed list it comes up with the message in my first post despite me being able to ship there previously. Quote Link to comment Share on other sites More sharing options...
convict Posted November 13, 2013 Share Posted November 13, 2013 Best to see module settings. Assume some typo either wrong setting there. Quote Link to comment Share on other sites More sharing options...
fettlebox Posted November 13, 2013 Author Share Posted November 13, 2013 What would you like to see? Quote Link to comment Share on other sites More sharing options...
fettlebox Posted December 13, 2013 Author Share Posted December 13, 2013 Bump Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted December 13, 2013 Share Posted December 13, 2013 I think Convict wanted a screenshot of your shipping module setup page - sorry to see this is still an issue for you. Are you using By Weight? If so, I know I had trouble several years ago trying to copy paste into it. Everything looked perfect to the naked eye, but there was bad code in the database. Quote Link to comment Share on other sites More sharing options...
fettlebox Posted December 13, 2013 Author Share Posted December 13, 2013 Aye - I'm shipping by weight. I did copy & paste into gedit & then back into cubecart when I last edited my list of countries. I'll post some screenshots later when I have access to a bigger screen. Thanks Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted December 13, 2013 Share Posted December 13, 2013 If you copy pasted, they will look just fine, but may well have picked up formatting from the original. Use your screenshot to give you a way to delete what you have and actually type in the same values. That's what I had to do. I sure hope that makes the difference for you. Quote Link to comment Share on other sites More sharing options...
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