vidmarc Posted June 17, 2014 Share Posted June 17, 2014 Some users can't get through to checkout without getting an error - can somebody have a look and see if there are obvious problems I can't see? http://www.nucleusfilms.com/ Thanks Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted June 17, 2014 Share Posted June 17, 2014 I'm on FF 29.01 and I put Grindhouse Trailer Classics 4 in the cart. Viewing cart brought up the "no suitable shipping methods available...." error message. Can you ship to the USA? Quote Link to comment Share on other sites More sharing options...
vidmarc Posted June 17, 2014 Author Share Posted June 17, 2014 Yes, we ship anywhere. What would be causing that? We've shipped to the US in the past. Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted June 17, 2014 Share Posted June 17, 2014 I've seen people with that issue on here before, but I can't help with a solution. Just to help whoever might come along who could help, what shipping module are you using? Also, there have been some improvements to Checkout recently, so upgrading might be part of your solution. Searching in the forums for "no suitable shipping" brought up quite a few posts, so maybe you can find help that way. Quote Link to comment Share on other sites More sharing options...
vidmarc Posted June 17, 2014 Author Share Posted June 17, 2014 I'm using the "By Weight" module. All postage rates have been entered so not sure what the problem could be. I upgraded to the latest CC yesterday. Quote Link to comment Share on other sites More sharing options...
bsmither Posted June 17, 2014 Share Posted June 17, 2014 Upgraded from what version? (Might make a difference.) It would help to see a screenshot of your ByWeight settings page. Also, mention the weight you typically specify in the admin Add/Edit Product screen. Quote Link to comment Share on other sites More sharing options...
vidmarc Posted June 17, 2014 Author Share Posted June 17, 2014 I can't remember what I upgraded from. Last upgrade was about a year ago. Quote Link to comment Share on other sites More sharing options...
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