CHGTF Posted October 27, 2014 Share Posted October 27, 2014 Well after fixing a problem with my "Contact Us" page not sending emails to my email addresses I uncovered another issue. This issue would be that my customers order "status" emails are not sending to my customers. It’s being blocked or otherwise denied delivery to my customers and I don’t know why. Example: Order placed - customer is supposed to get an email. This appears in my site email address after every instance an email is to be sent: "Mail Delivery System - 11:27 AM - Mail delivery failed: returning message to sender" This is supposed to happen when the order is placed, when the order is paid for, and when I place the order as complete. All three things cause emails to be sent. So I am getting three failed to send emails for every single order I have had in my site since I upgraded to CC5. My email account had more then 500+ emails all saying the same thing. What might be the issue? Are all my emails being blocked by every email provider out there? Quote Link to comment Share on other sites More sharing options...
bsmither Posted October 27, 2014 Share Posted October 27, 2014 An NDR must have more information. There must be the cause listed for the delivery failure and what computer sent the NDR. Regarding the message: "Mail Delivery System - 11:27 AM - Mail delivery failed: returning message to sender" Is this truly all that there is? "Are all my emails being blocked by every email provider out there?" Well, not mine. We tested that. If all of the 500+ failure messages are composed the same way, then there must be a single point of rejection. The contents of an NDR are not specified by any committee or authority. But the failure reason codes are. (In my previous life, I dealt with hundreds of NDRs.) By the way, unless you have modified the code, CubeCart does not send an email to the customer when the order goes to Pending. Quote Link to comment Share on other sites More sharing options...
CHGTF Posted October 27, 2014 Author Share Posted October 27, 2014 The previous info was the emails title - this is the contents of the actual email: """ This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: [email protected] SMTP error from remote mail server after end of data: host mta6.am0.yahoodns.net [98.138.112.33]: 554 5.7.9 Message not accepted for policy reasons. See http://postmaster.yahoo.com/errors/postmaster-28.html ------ This is a copy of the message, including all the headers. ------ Return-path: <[email protected]> Received: from name by gator.hostgator.com with local (Exim 4.82) (envelope-from <[email protected]>) id 1Xiswv-0000TU-MU for email@email.com; Mon, 27 Oct 2014 17:39:41 -0500 To: [email protected] Subject: Order Confirmation #141027-223504-4170 X-PHP-Script: timesforgottendvd.com/index.php for 50.151.18.167 Date: Mon, 27 Oct 2014 22:39:41 +0000 From: My Store <[email protected]> Message-ID: <[email protected]> X-Priority: 3 X-Mailer: PHPMailer 5.2.7 (https://github.com/PHPMailer/PHPMailer/) MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="b1_9d7f0058252fe2243b652aabbe52457e" Content-Transfer-Encoding: 8bit --b1_9d7f0058252fe2243b652aabbe52457e Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit Thank You name! Your order ##### has been received which was placed on Oct 27 2014, 22:39 PM. Please keep this email for your records. It is possible to view the status of your order online. https://timesforgottendvd.com/index.php?_a=vieworder&cart_order ---------------------------------------------------------------------- Billing address: adress line info adress line info adress line info adress line info adress line info adress line info adress line info Email: [email protected] Shipping address: adress line info adress line info adress line info adress line info adress line info adress line info ---------------------------------------------------------------------- Items in Your Order ----------------------------------- product (Uncut) Part Number: ##### Unit Price: $$$$$$ Qty: # ----------------------------------- Subtotal: $$$$$$ Discount: $$$$$ Shipping: $$$$$ (Standard) -------------------------- Order Total: $$$$$ ========================== Kind regards, The Times Forgotten Staffhttps://timesforgottendvd.com --b1_9d7f0058252fe2243b652aabbe52457e Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 8bit <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html> <head> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" /> <style type="text/css"> html, body, table { font-family: Arial; font-size: 14px; } </style> <title>Default HTML Template</title> <base href="https://timesforgottendvd.com" /> <base href="https://timesforgottendvd.com" /> </head> <body bgcolor="#f7f7f7"> <table border="0" cellpadding="0" cellspacing="0" width="100%"> <tbody> <tr> <td align="center"><table bgcolor="#ffffff" border="0" cellpadding="15" cellspacing="0" width="580"> <tbody> <tr> <td><a href="https://timesforgottendvd.com"><img alt="Times Forgotten" border="0" src="'>" /></a></td> </tr> <tr> <td> <p>Thank You Lindsay!</p> <p>Your order ##### has been received which was placed on Oct 27 2014, 22:39 PM. Please keep this email for your records. It is possible to view the status of your order online.</p> <p><a href="https://timesforgottendvd.com/index.php?_a=vieworder&cart_order_id=141027-223504-4170">https://timesforgottendvd.com/index.php?_a=vieworder&cart_order_id</a></p> <table width="100%"> <tr> <td valign="top" width="50%"><strong>Billing address:</strong><br /> adress line info<br /> adress line info<br /> adress line info<br /> adress line info<br /> adress line info<br /> adress line info<br /> adress line info 5<br /> <br /> <strong>Email:</strong><br /> [email protected]</td> <td valign="top" width="50%"><strong>Shipping address:</strong><br /> adress line info 1br /> adress line info 2<br /> adress line info 3<br /> adress line info 4<br /> adress line info 5<br /> United States</td> </tr> </table> <table border="0" cellpadding="3" cellspacing="0" width="100%"> <tbody> <tr> <td><strong>Item</strong></td> <td><strong>Quantity</strong></td> <td><strong>Cost</strong></td> </tr> <tr> <td>(product name)(Uncut) <br /></td> <td>1</td> <td>$(number)</td> </tr> <tr> <td> </td> <td> Shipping: (Standard)</td> <td> $(number)</td> </tr> <tr> <td> </td> <td> Discount:</td> <td> $0.00</td> </tr> <tr> <td> </td> <td> Subtotal:</td> <td> $(number)</td> </tr> <tr> <td> </td> <td><strong>Order Total: </strong></td> <td><strong>$(number)</strong></td> </tr> </tbody> </table></td> </tr> <tr> <td><p> Kind regards,</p> <p> The Times Forgotten Staff<br /> <a href="https://timesforgottendvd.com">https://timesforgottendvd.com</a></p></td> </tr> </tbody> </table></td> </tr> </tbody> </table> </body> </html> --b1_9d7f0058252fe2243b652aabbe52457e-- """ I removed some names and values just for informational sake purposes - the actual info on each email obviously pertains to each individual order. Quote Link to comment Share on other sites More sharing options...
CHGTF Posted October 27, 2014 Author Share Posted October 27, 2014 "Are all my emails being blocked by every email provider out there?" Well, not mine. We tested that. Correct - but those were from the "Contact us" form - that works now - these are from the ordering process in general - which a email is sent during certain steps (which I know you are aware of) but those emails are not working. By the way, unless you have modified the code, CubeCart does not send an email to the customer when the order goes to Pending. Correct - I am receiving email returns on orders placed and orders "complete" status that I know of for sure. I was under the impression that three emails go out for each order 1> Order placed initially. 2> Order paid for (which in most cases happens at the same time because my only payment process right now is paypal) So I may only be getting 2 per order but I have not checked 100% 3> Order being changed to complete in Cube Cart. But again the order placed and order complete emails regardless are failing. Why? Quote Link to comment Share on other sites More sharing options...
bsmither Posted October 28, 2014 Share Posted October 28, 2014 "Failed for Policy Reasons." The "smoking gun", so to speak. Yahoo says, "In almost all cases, we recommend that you switch to sending mail from your own domain." I don't know if this will work (but the rest of my response will work), but try using a timesforgottendvd.com email address for the store's general email address, and in each administrator's profile. That is to say, do not use aol.com. Finally, for the timesforgottendvd.com domain, access the domain zone record control panel. This will be at the provider who registered your domain name (seems to be hostgator). You really should create a "Sender Policy Framework" (SPF) record. Hostgator should have a "wizard" that will guide you through creating your SPF record. Finally, you should also have (and hostgator really should have set this up) two very important email addresses: postmaster@ and abuse@ configured in your cPanel utilities for managing your domain's email. Quote Link to comment Share on other sites More sharing options...
bsmither Posted October 28, 2014 Share Posted October 28, 2014 As for the emails: 1> Order placed initially (Pending) Only to the admin(s) depending on store settings 2> Order paid for (Processing) To the admin(s) depending on store settings To the customer - order received To the customer - payment received (may depend on the gateway) To the customer - if a digital product, the link to download 3> Order being changed to complete (Completed) To the customer - expect order to arrive (mods exist to add tracking number) Quote Link to comment Share on other sites More sharing options...
CHGTF Posted November 5, 2014 Author Share Posted November 5, 2014 Ok - so I think Hostgator MAY or may not have fixed it but I doubt it - the return email was a little confucing so ................... How do I turn off all emails sent to customers? Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted November 5, 2014 Share Posted November 5, 2014 We use Hostgator - if you haven't already, check out this support page: http://support.hostgator.com/articles/specialized-help/email/problems-with-spoof-spf Quote Link to comment Share on other sites More sharing options...
CHGTF Posted November 6, 2014 Author Share Posted November 6, 2014 @Dirty Butter Ok I checked that - checked my "SPF record" and see all the data it told me to see (I think) but I have no idea if its good or bad or indifferent. I think its the main email account that was used for the main email address for the web site years and years ago - "AOL" Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.