djcaseanova Posted February 16, 2016 Share Posted February 16, 2016 I had an order come in yesterday with 4 items in the cart. 2 x $8.00 = 16.00 1 x $54.00 1 x $54.00 Total should have been $124 However, the total came up $70.00 + shipping. The customer completed checkout through paypal and paid the 70 and shipping. I have since closed the store to try and find out why this is occuring. I can't see any reasoning. I do not have coupons or anything of that nature to cause this. I am running 6.0.8 Quote Link to comment Share on other sites More sharing options...
djcaseanova Posted February 17, 2016 Author Share Posted February 17, 2016 UPDATE: Buyer just said they placed an order when one of the items went out of stock. For whatever reason, the order was still able to go through. The strange thing is that none of these items went out of stock. I checked the error logs and there isn't anything for yesterday. Quote Link to comment Share on other sites More sharing options...
mojee Posted February 17, 2016 Share Posted February 17, 2016 in store setting, stock, untick Allow out-of-stock purchases Quote Link to comment Share on other sites More sharing options...
djcaseanova Posted February 17, 2016 Author Share Posted February 17, 2016 54 minutes ago, mojee said: in store setting, stock, untick Allow out-of-stock purchases It's never been checked. And besides, the price should have been totaled correctly even if it was checked. Also, none of the items were out of stock. Quote Link to comment Share on other sites More sharing options...
bsmither Posted February 17, 2016 Share Posted February 17, 2016 16 and 54 add to 70, so one of the 54 items is at fault. Are either of the 54 items at a stock level of '1'? Quote Link to comment Share on other sites More sharing options...
djcaseanova Posted February 17, 2016 Author Share Posted February 17, 2016 No, none were at stock level 1. I have sold both items at $54.00 since this event occurred without issues. I have added both to a cart also and the calculations are correct. However, my fear is that if it happened once it could or HAS happened before. Below is a screenshot of problematic order Quote Link to comment Share on other sites More sharing options...
keat Posted February 17, 2016 Share Posted February 17, 2016 Did the customer change his order at any point. We found a bug on our V3 site where a customer could get to around stage 3 or 4 of the checkout, if at this point he went back to the cart, any changes would not be reflected at the checkout. Although, I've just tried to recreate this on V6 and it wasn't apparent. Quote Link to comment Share on other sites More sharing options...
bsmither Posted February 18, 2016 Share Posted February 18, 2016 "Below is a screenshot of problematic order." This appears to be the Order Summary, Overview tab. What does the Inventory tab show? Quote Link to comment Share on other sites More sharing options...
djcaseanova Posted February 18, 2016 Author Share Posted February 18, 2016 I'd screenshot it, but they're too far apart. The two $8.00 items had over 10 in stock. One of the $54.00 items has 92 in stock The other $54.00 item had 3 in stock. Since then I have had two orders come in for one of each of the $54.00 items and the stock level is working properly. When I declined the problematic order, the stock levels went back up respectively as well. Quote Link to comment Share on other sites More sharing options...
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