Christopher Short Posted March 14, 2016 Share Posted March 14, 2016 This was brought to my attention tonight, though the order was canceled. Any ideas? Please note the subtotal amount. Doc1.docx Quote Link to comment Share on other sites More sharing options...
bsmither Posted March 14, 2016 Share Posted March 14, 2016 There was one other report like this several months ago. Wasn't that report also from you? One of the items in the list (in this case, one of the $27.99 items) is not getting summed into the sub-total. I do not know if the cause was found. Finding the root cause would be miraculous. To gather clues, the troubleshooter would need to get a close look at your site and database. Quote Link to comment Share on other sites More sharing options...
keat Posted March 14, 2016 Share Posted March 14, 2016 There used to be something similar on our V3 whereby a customer could change his basket after he'd chosen his gateway option. At this point the order was marked pending with email notification sent to store, but the customer could use his back button and change his cart contents. I've tried to recreate this on V6 but not been able to do so, so might be irrelevent. Quote Link to comment Share on other sites More sharing options...
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