keat Posted May 23, 2016 Share Posted May 23, 2016 Is it possible to remove the feature whereby a customer can cancel his order? This is causing some confusion for our sales team. Customer placed an order, paid via PayPal, the order went to processing. This was processed internally, but in the meantime, the customer cancelled his order. We had no notification of the cancelled order and the order was desptached. Quote Link to comment Share on other sites More sharing options...
keat Posted May 23, 2016 Author Share Posted May 23, 2016 Actually, I discovered if i remove the phrase 'Cancel Order' from the language basket phrases, the link to cancel the order vanishes. Would this be adequate to stop a customer from cancelling his order ? Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted May 23, 2016 Share Posted May 23, 2016 I commented that section out of the content.orders.php: {* {if $order.cancel} <a href="{$STORE_URL}/index.php?_a=vieworder&cancel={$order.cart_order_id}" class="button tiny alert expand nomarg" title="{$LANG.basket.cancel_order}">{$LANG.basket.cancel_order}</a> {/if} *} We often ship within hours of the payment, and one time shipped and they cancelled while it was on its way. I've kept the Cancel option disabled ever since. Quote Link to comment Share on other sites More sharing options...
keat Posted May 23, 2016 Author Share Posted May 23, 2016 This exactly happened to us. Thanks for the tip, I've now performed the same and commented it out, as well as removing the wording. Quote Link to comment Share on other sites More sharing options...
bsmither Posted May 23, 2016 Share Posted May 23, 2016 That removes the link. This will probably solve all your concerns, but there will still be that "knows enough to be dangerous" person who knows what the link should look like:www.example.com/index.php?_a=vieworder&cancel=123456-123456-1234 And cancels anyway. Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted May 23, 2016 Share Posted May 23, 2016 Well, there ARE devious people! Is there ANY way to keep that from happening, other than trying to get your money back via PayPal or other gateway? I have won one dispute with a customer via PP, but sure wouldn't want to depend on that. Quote Link to comment Share on other sites More sharing options...
bsmither Posted May 23, 2016 Share Posted May 23, 2016 There are a few points of interdiction that can be used to stop an order cancellation. Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted May 23, 2016 Share Posted May 23, 2016 I found places in cubecart.class.php and order.class.php dealing with Cancelled orders. BUT I sometimes have to refund payments via PayPal, because I've made a mistake and we don't have it in stock after all. If I refund in PP, there is an automatic change to Cancelled in CC. I wouldn't want to mess that up. I re-worked the Failed order choice to be Unpaid, and I use that for Pending orders, with an appropriately worded email, that never turn into paid orders. Quote Link to comment Share on other sites More sharing options...
keat Posted May 24, 2016 Author Share Posted May 24, 2016 I'll see what my earlier changes bring. I have changed our T&C's, words along the lines: "You may not interfere or attempt to interfere with the proper working to this site or any transaction conducted. " If anyone cheats and tries to circumvent the 'Cancel Order' thing, at least we are covered legally. Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted May 24, 2016 Share Posted May 24, 2016 @keat I'd like to copy your wording. Could you please offer a link to your T&C's? There might be something else you have covered that I should have. Quote Link to comment Share on other sites More sharing options...
keat Posted June 16, 2016 Author Share Posted June 16, 2016 sorry for the delay. I wasn't paying attention. I do keep adding things to our T&C's whenever i stumble across something. https://www.beal.org.uk/terms-conditions.html Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted June 16, 2016 Share Posted June 16, 2016 Thanks! Quote Link to comment Share on other sites More sharing options...
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