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exibar

HTML customer confirmation email possible?

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Posted (edited)

hi there!

    Is it possible to send the customer a confirmation email that is in HTML?  kinda like the message that NEWEGG sends for the formatting?  With my company name and logo on the top, and details of their order?  I want my customers to receive something nice... not just a plain text email  that is drab and boring...

    Can I as admin also receive such a confirmation message?

 

 I just switched from OCART to CubeCart and I'm already liking the ease of use, and that everything just seems to make sense... Ocart really messes things up pretty badly and chooses the seemingly wrong way to do everything... the USPS shipping module wouldn't even work for me with a clean fresh scratch install!   but CUBECART works nice, I'm so happy I switched over.. and that's after running Ocart for 5 years of pain 😞

 

 thanks all!

 Mike B

Edited by exibar

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Welcome exibar! Glad to see you made it to the forums.

CubeCart sends multi-part emails: a plain text main body, and a rich text (HTML) standard attachment that rich text capable email programs will show by default if that attachment is present. The rich text component of the emails are as you describe: logos, names, etc.

CubeCart can be set to send the store admin(s) an email when the order is made (Pending) or when the order is ready for fulfillment (Processing). CubeCart sends the customer an email when the order has been paid for (Processing) and another email confirming that payment has been received. The admin's Processing email and the customer's Processing email look 99% identical, and all emails can be customized.

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is this all by default?  nice!

I'll dig to see where the settings are, but on the off chance I can't find it.  Could you point me in the right direction plz?  😉

 

 thanks!

 Mike B

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In CubeCart's administration backend, on the left navigation panel, click Email Templates.

The Email Contents tab is a list of all the main contents of CubeCart's emails - click the flag of the language you wish to edit.

The Email Templates tab is a list of the email's overall common content - click the Edit icon of Default Emails.

On the page that is now shown, click the HTML Content tab. (Do Not Edit Anything. Possible bug here.)

Hover the mouse over the blue squares to see a tooltip as to what protected content is here.

 

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